America's Best

I have been a customer of America's Best for a number of years. I was called to pick up my glassed and they couldn't find them! Turns out the employee had them in her pocket the while time! I was waiting for at least 30-45 mins before anyone bothered to ask me if I needed any help and then another 45 mins to find my glasses! I also recently ordered contact lenses that cost me over $300 which I requested to pick up at their store I usually go to. They called me to let me know that my contacts had arrived. When I asked them if they could be sent to another America's Best closer to me and more convenient for me on my way home from work I was flat out told "No ww can't do that" wth? The other location is less than 2 miles away!. Earlier this year I purchased new eyeglasses and the manager suggested metal frases which I picked out. They are horrible! They hurt the side of my nose to the point that I have bruising! Horrible frames! They are always trying to swindle you into purchasing their eye club membership. I will be going sonewhwre else. Pathetic customer service too!

Went to eye doctor at America's best for glasses and exam. On commercials it says something like $59.95 for general exam and two pairs of glasses. What I ended up with is a blue pair of regular reading glasses and not a very thorough exam at all. My insurance was charged over $250 and I had to pay a few dollars out of pocket. Definitely will never return to this company! Their commercials exaggerate what you get and what they end up doing is cheating insurance companies by charging so much for so little. Don't go to this place! You have been warned.

Went in with a script from another location they didn't seem to like that at all and was greeted with rudeness and told they get to us when they could. Once we received assistance my friend ask a few questions and this seem to irradiate them. The store manager approached and ask if he was even buying today or just there to get a price. He explained that depended on what the price was he had every intention on buying today. She was short and talked over us. Actually said he only need some cheap plastic lenses and told him that he didn't need what he was asking to buy. This was not done in a nice helpful way it was very condescending and rude. Like he was bothering them by shopping there. We did leave and went to another one of their locations in which he was helped and they happily took him and his wants and needs into consideration. He purchased exactly the glasses and lenses he wanted.

Just got my glasses after 2 weeks and almost 700 dollars and there worse then my 3 yr old ones. Two different focal points and wrong location of focal points on the lenses. Sad when a 90 yr old man at Fred meters does a better job. Think I will be looking for a full refund.

There were a couple "hiccups" when ordering my glasses but Mike stepped up and got everything straightened out and ended up making the experience a good one. Thanks Mike!

Please please please never go to this shop and Doctors
They are crook. They just taking your money. They are an honest. Doctors are unfriendly even the front desk, woman, unfriendly and rude. Please never go to this place never ever.

We got my son's glasses like a month ago, then the nose pads got broke and the lens coming off the frame. So, we went to the America's Best Clinton, MD, and the two female front desk are not friendly and not happy of having us there. We are asking for replacement they want us to replace out of pocket again for $180, but she said there's no other options to offer just pay the whole thing. No offer to the customer and they are just pushing you away. I am not supposed to give stars but no options. Not recommendable.

Courtney had my wife and I feel like family also eye dr was clear new exactly what we needed for our night time driving we were in and out in 30min. THANKS AMERICAS BEST

It's like buying a car. You're told you will get these quality glasses and insurance will pay for most of the cost. Glasses are poor quality needing constant adjustment. Lenses are poor quality that scratch easy. Then you get the bill later that insurance didn't cover the cost so you are on the hook. Do your research and avoid Americas Best.

I wanted to get the 2 for price glasses but they made me use my medical insurance instead so I only got one pair. I was going to try bifocals. Could not get used to them so took them back and got single vision. Bifocals costs a lot more than single vision and they refused to refund me the difference in price. Then they had a bunch of add on prices--cost of an additional test by one of the techs to give the dr a better "picture" of your eye.

My 2pairs of glasses cost over $400. And yet the quality was poor.
And when I picked up my glasses, they were just handed to me. No one checked them on me.

I have had my glasses there for nearly a year and I have been in and out of the store many times to have them adjusted where they bend really easy. This is the worst experience I have ever had with glasses. I don't recommend this company at all choose another place. Very low quality frames and plastics in glasses.

The guys at the front desk acted like I didn't matter. Barely glanced at my insurance card before saying that they don't take that kind. The optometrist (through Zoom) could not do my eye exam and said I needed to see an opthamologist all the time her baby is screaming i

I brought them back over 2 weeks ago and still waiting for them to fix the lens. My patience is wearing out!

I have used America's Best for several years and several different locations. Today was my first visit to Columbus Ga location and I have to say this was the best office.they saw me on time, were very professional and did a great job of getting my prescription serviced quickly. I was in and out in less than an hour and felt that my concerns were addressed and Dr Stephenson gave me a great exam.

I am leaving this review due to the courteousness and friendly service I received through consultant Tierra. She went above and beyond to service my needs. We need more individuals in this world such as herself

They do not know how to fit you properly with the correct glasses and do not stand behind their one year warranty. Do NOT waste your time or money here.

For the online shopping, America's Best contact lens sells what we can't use then alters the merchandise that we never ordered without our permission to ship out, saying "we found a problem with your order". They notify the issue nearly one week after the order as another problem. They refuse communication with us on such trouble by not giving a reasonable customer service contact. I just had this issue, getting a voicemail saying that I was not allowed to use the contact lens I ordered, a week after the order. They left a phone number but I can't reach anyone on the 'forever wait on hold' Trash service is here.