America's Best

I went in December for my exam and they gave me someone else's prescription. The lenses had 10 times more magnification than what I needed. I called them and they told me to keep using them so that I can get used to them. I never got used to it so I went again in August. I only use it to see up close. My problem is not the eyes and they did them wrong again. Now they only gave me distance and I only need up close. I told them they are wrong and they tell me that It's very confusing, we don't know what to do! I got quite angry and asked them for my money for December, they didn't give me anything, I lost my money, my time and they even hurt the glasses they sent me. They are no good, don't go to that ordinary place

I have seen all the promotions for 2 pair of glasses for $80 or so plus free I exam. I traveled the 45 miles from my home to Lancaster, OH to try to save on glasses. I have no prescription insurance and have to save every chance I get. I had the eye exam, and found out the special doesn't apply to bifocals. So I paid over $300 for 1 pair of bifocals in a $29.95 frame and the eye exam. And oh, the exam wasn't free. I can kind of understand not getting 2 pair of bifocals for $80.00 but really! The eye exam wasn't any different for bifocals or single vision! The young lady that helped me was great but her "supervisor" reminded me of a prison guard. Rude and just standing sort of in the middle of the room watching everyone. Kind of weird. I'm anxious to see if the glasses are decent. Lord they'd better be!

I spend over 400.00 at the location in Indio Ca and the quality and craftsmanship of the glasses were terrible, the driving glasses lenses kept coming off so naturally I took them back after 3 days they call me saying that the glasses were ready to be picked up and when I got there to try them on there were still coming of the frames the staff notify me that it was due to the frames and lenses not matching and that if i wanted them fix it was going to cost me 79.00 more and the staff was REALLY RUDE. My recommendation would be Save your money and shop elsewhere where the product is better quality and specially Staff could be nicer. ZERO RATING

I worked with Summer when I visited your Burnsville store and she was amazing. So helpful, fun and kind. She gave me honest feedback and took her time to find the best glasses for me. She didn't make me feel rushed at all and seemed to really enjoy helping customer's find just the right pair of glasses. I love my new glasses and truly feel Summer made that happen. What a treasure you have in her.

This is the for me to hate my glasses it's too late to return them but the lenses are crap. I'm constantly rinsing them the lenses are not clear cannot stay clean like a dust/dirt magnet ughhh so horrible them frames are ok but the lenses suck they must be refurbished I will never buy again!

New glasses adventure began 6/23. FINALLY received glassed 8/23. Glasses made wrong due to bad eye exam. 2nd eye exam and again waiting 2 weeks before remake arrived. WRONG COLOR. Staff is not friendly or welcoming at front desk. RUDE, RUDE, RUDE. Lost my original lenses in my Ray-bans, so much unprofessionalism. Avoid this place like the plague. Eye glass exam NOT PROFESSIONAL AT ALL.

Went in for my first eye exam as an adult and was really impressed by how fast and organized the store operations were. This was less than a month before school starts, the wait was short with an appointment and I got in and out within an hour even with extra tests. I was given full explanations and everyone was super friendly! Really surprised me as I took my daughter in to a regular eye doctor and they were less friendly and very slow.

The price was very low and the glasses selection was really good, even for the bargain options. I'm very excited to get my glasses and will definitely go back to America's best! Thanks for being a charitable company and keeping your prices reasonable for everyone!

You cannot get a 2 pair of glasses for $79!
They have mandatory additional fees. Polarization being one.

They wrote me a ba prescription and then insisted that if I wanted it fixed my insurance won't cover their malpractice until January. So they say I have to go without until then?

The service was great with my husband and my self as well. They are very helpful not just your eyes but your glasses. Thank you Jen, Dr. K at Kingsport office.

Trish help me out with my exam and glasses. Really friendly so many frames to chose from. I recommend whoever need glasses go check them out

I got my new eyeglasses from America's Best eyeglasses in Westchester (8590 sw 24 st, Miami on August 2023. Staff was EXCELLENT. Seller Marlen and Store managers Anay and EMiro were very Helpful.I am very happy with my purcharse. Staff was beyond professional. Thank you.

I have been very pleased with my in-store experiences. My main issue comes from the dozen emails, texts, and phone calls you receive. I got 3 texts messages in 2 days for an appointment I had confirmed I would be attending, after the confirmation. I received emails reminding me about my appointment after my confirmation. I have received several calls and emails and text messages about my contact and glasses being ready. It is wildly obnoxious. I get it. They're ready. My contacts have been ready to pick up for 2 days and I've gotten calls, emails, and text messages already. I wish I could opt out but I need to know when they're ready. I wish I could lower the number of reminders.

Like to express how thankful and/or grateful I am to Melanie for her assuredly amiable proficiency. Her understanding of my request within the time limit that was needed is what stands her apart from other representative/assistants. Melanie took the time to explain no matter how busy she was. I really appreciate all of Melanie hard work and her willingness to take that extra step, her prompt response was incredible. It was a pleasure to Melanie; she's was all about customer service, she was great. Thank you

My prescription happens to be out of warranty,
HOWEVER… there is a film on my glasses!
When a technician looked at the lenses she said "it looks like the film has come off the lenses and there is NOTHING that can be done since out of warranty!" I have had several pairs of glasses through other companies and have NEVER had this experience!
I followed up with corporate and they said there is NOTHING that can be done, period!
I will never use America's Best ever again and will be sure to pass the word on!
I'm assuming they use sub par material for their glasses!
SHAME on you AB!

I went in December for an eye exam before going I had progressive lenses. Told no don't need. Had my eyes redone by someone else and guess what need progressive lenses. My frames are too small for those type lenses. One lense cracked because it was forced into the frames I had chosen, that they approved by the way. I went to them in April and told them was having problems seeing and a lense cracked. They told me need have re examined and it be at my cost. They never looked at my lenses to see what going on. Both lenses are 2 different prescription's. I went somewhere else and they were great. I deserve a refund seeing I paid out of pocket. I have 2 pair of frames I can't use because they aren't big enough for lenses I need. Their customer service is horrible. Please none go there. I'm only giving one rating cease it won't let me post without something. That don't deserve that. They are in Charlottesville, Va on rio hill rd

After being skipped twice. It took 2days for me to just pay for my frames. The staff was very rude and unprofessional.

Worst place ever had a phone call a day before appointment just to let me know I need a extra adult to be im with my children when they are 15 Year old 13 and 12 I don't know for what when they are not little kids waisted my time scheduling appointments instead of just saying it when people schedule it ahead a time meaning not a day ahead but a whole week ahead time not even worth a whole star

Better training would be helpful. Maybe not such long hours. Same store hours as doctor hours maybe.