America's Best

$80 for 2 pairs of glasses and an exam...not bad right? Well, i didn't need an exam but still, $80 for 2 pairs, one computer and one distance is fine.

2 weeks later, they come in and they have incredible glare. I own dozens of pairs of glasses, never ordered them with anti-glare but never had a problem. For some reason, these glasses are incredibly glary to the point where I cant even wear them indoors because normal lights create too much glare.

No problem, they said, just bring them back and pay the difference and we'll make new lenses that are anti-glare. I never thought to ask how much they cost because the glasses were $40 each, I assumed anti-glare would be $5 or $10 each.

Nope! Take a guess how much my $80 glasses (including checkup, frames and lenses) cost to have simple anti-glare added. $88! It literally costs more to add anti-glare to the lenses than it cost for the entire 2 pairs! This isn't a penalty for initially ordering them without it, it's the regular price!

Sadly, all their glasses are made with materials that will require anti-glare but getting it will more than double the cost! Seems like a great deal until you see what they charge to make them actually usable. Avoid this place, the $80 glasses aren't really usable.

I have been coming to Americas Best for years... even the same location (The Forum), because they were always friendly and showed they cared and wanted to make sure I got all my questions answered. Well today the first person / eye exam was a robot...the Dr...she was GREAT... then to pick out my glasses and the check out process. The young lady made me feel like I was a bother. Every question I asked, her eyes got closer and closer to rolling to the back of her head. I think when I pay my portion after insurance of over 300$, I have the right not only to ask questions, but to know the itemized charges of the cost. She was very pissy when I wanted this info. I hate making this post. But darn it if you cannot give good caring customer service, find another job!

America's Best truly is the best period I've been going There for several years now. Special shout out to the staff at America's Best in Colonie New york. Today they found me a wonderful deal. And in addition as usual they were professional kind patient and helpful. Thank you extremely satisfied customer Alexandria K Nelson

I went there for an eye check up on January 2nd, the doctor, was a young male and it was extremely rude and rushing patients, I told him he need to take it easy because none eye exam can be done in a rush, he said he had many patients after me, I said it was not my fault and if he doesn't have time he shouldn't book so many patients, I ordered 2 pair of progressive eyeglasses, one transition and the other polarized, it was 535 dollars, after 2 weeks only 1pair was ready, I went to picked them up and after a week returned them because they were very uncomfortable, another doctor did a recheck and it was an error in the previous measurement, plus an error from the lab, another 2 weeks more for my glasses, on top of that the other pair was never ready. After the proper time they call me to pick up the new glasses, and the old ones, the new and corrected were perfect, the other ones were wrongly cut, they did the right measurement for the left eye and the left measurement for the right eye, completely mistaken, at this point the manager took care of me, she was very polite and treat me with consideration, a very long story short, I just call today March 18 and glasses aren't ready yet, after the last visit on February 21st, they said on the phone they sent the glasses back for a re make on March 9, at this point I really don't know what to do, just go somewhere else, too expensive and is not worth it, almost 3 month for some glasses, like a 3rd world country

So i went to Americas Best today to re-order a pair of glasses that I lost fully expecting to spend $$ for them. Well, after the gentleman and I had a good laugh that I had those glasses for only 2 weeks, he generously offered to replace them for FREE! Seriously was so shocked because this was my fault by being irresponsible! I have gone to this place twice now and every single time I am met with kindness and great help! I highly recommend them! 5 stars!

The staff at the Mesquite Tx location was awesome and the staff and the optometrist was totally nice!

Worst customer service. Thought I could go in before my cancer treatment appointment and order my daughter's contacts. Wrong.
The guy was about to do it but some woman came up behind him and said I have to wait 35-40 minutes to just order contacts. They are the ones who have the prescription!
I called. First he did a breath at me. I tried to do a phone order and he told me I have to come in because I have a health benefits card- the same card we've used on the phone many other times. I tried to explain it's just like a debit card- they don't file anything and he said " My answer is not changing."
Seriously the worst store and I'm done. The customer service has been an ongoing issue. This was Eddie in the Waxahachie, Texas store that was so incredibly rude this go around.

Ryan was extremely helpful in reminding the prior miscommunication on my order even offered to bring them to me to save me running to get them

F/U visit. Dr Hoy was very helpful with my RX needs. Staff was helpful In Adjusting my glasses
I felt this visit was very accomplished. Thank you!

I will forever love Beavercreek location! Customer service was absolutely the greatest! The young lady was really helpful with assisting me in finding the right pair of glasses! She didn't rush me at all and I truly appreciated her help! I absolutely love my glasses! Thank you Americas Best!

Pathetic service, cheap product, everything is a rush, will never again shop there. Don't waste your time. They are cheap for a reason.

These guys at America's Best on 7200 S Murray, Utah charged me for my eye glasses and exam.
I paid the $250 plus to buy my frames and lenses. My insurance paid as well.
PLEASE NOTE! THEY WILL NOT MAKE YOUR GLASSES UNLESS YOU PAY WHAT YOU OWE.
Today I pulled from my mailbox a bill from America's Best asking my to pay a second time. WHY?
I got my glasses 6 plus months ago.
WHY PAY TWICE?
THIEF IS A THIEF.

My experience with this company was very bad, I bought some beautiful glasses but after three months they no longer worked. The ink they use was all broken preventing visibility and the worst of all that when I went to complain they told me that I had to buy new ones because they had no guarantee but for a month, after having spent my insurance and an additional amount of almost $ 400... I really tell them that they use very bad materials and the customer support worse left me waiting for a call that I never received... Don't put your eyes on that irresponsible and unreliable company.

Request for Refund and Review of Recent Eye Exam

My son recently underwent an eye exam at your establishment, and we were shocked to discover a dramatic change in his prescription. Skeptical of the results, I sought a second opinion, and it was confirmed that the prescription provided by your doctor was off significantly.

This is not the first time we've encountered issues with prescriptions from your clinic. In the past, a similar error was made, resulting in lenses that were practically unusable due to the incorrect prescription.

Given these repeated instances of error, I contacted your office to request a refund. Despite providing evidence of the previous and latest prescriptions, I was met with resistance, and my request for a refund was denied.

I am deeply disappointed by this lack of accountability and customer service. As a loyal customer, I expected better from American Best. I urge you to reconsider your decision and promptly refund the cost of the exam.

Went in for $79.95 exam and 2 pairs of glasses. The doctor was knowledgeable and very friendly. My appointment was for 11:40. I was not seen by the doctor until 12:40. She was apologetic for my wait. When I met with the tech she started quoting statistics with insurance. I told her I did not want to use my insurance as I usually wear my contacts. I explained I wanted one pair of no line bifocals, which I fully expected to pay additional fee for. She quoted me $364 for both pairs. I said well how much would it be with my insurance? She ran the numbers & then informed me the price would be $289. I said that is not much savings. She said well it was $390. I said what happened to the $364. She said that was first quoted when she initially thought we were using insurance. She told me she quoted me $390 did not happen! I looked at the paperwork & it shows total bill $512? Walked out using insurance and paying $289. Will not be back! What a hot mess!

HUGE CANCER tumor not caught at America's Best Contacts & Eyeglasses, my eye had to BE REMOVED a month later! Went to America's Best Contacts& Eyeglasses on 9/18/2023 for exam and glasses, ALSO paid additional money for FDT and RETINAL IMAGING. They said everything was good and ordered me new glasses. When glasses arrived, still couldn't see well. Went to Michigan eye care provider on 10/16/23 who informed me a had a HUGE CANCER tumor on my eye. University of Michigan appt on 10/18/23 who informed me I had a huge 19mmx19mmx8mm chorodial melanoma tumor on my right eye. Eye was REMOVED on 10/30/23. Life expectancy is SHORT.

America's Best Contacts & Eyeglasses were PAID to do a job and FAILED to do it properly. I had a detached retina on top of the huge tumor on the back of my eye. My previous few America's Best appointments were 12/08/21,12/28/19 and many before that.

Comack staff busy talking among themselves, then whenever they have an issue they start to speak Spanish about customers…my daughter interpreted & they were being rude. Waited 35min for a scheduled exam & Optometrist seemed in a hurry to finish. Told me nay a mild change to script but when glasses arrived they were blurry & I could not see clearly. Told I needed to get used to them. I've been wearing glasses for 50yrs & never had this issue. Cheap product & inaccurate script. Buyer beware

Went in today to see doctor and the staff and doctor himself were so rude and insensitive. I was told I had some hemorrhaging in the back of the eye and the doctor was so rude.