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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Very good experience, my salesman Tony was very helpful, and I feel like got very good deal.
I am very happy so far, just received my tires and lug nuts. Rims are supposed to be delivered Friday.
Received order fast and am set up to have them installed early next week.
I come to American Trucks for most of my hard to find oem items, and aftermarket products.
What i love about this site is that its all here, from engine internals, after market performance parts to small decals. I'm always shopping the returns, clearance. Always looking for inspiration or ideas I can steal from other customers rides. Lol. Then they started offering tech support, which really changed what I can ask question for things I didn't know, and they are always willing to help. Good job guys! Thanks!
I can't review why I haven't received My order isn't set to be received by me til March 3-5 After I receive my items I will then review them and you
Shopped here before had a great experience before thought I'd give it a go again was not disappointed looking for future purchases good job 👏 special thanks to Sam making it easy for me nothing but thumps up
Received my order on time and had no issues at all.
It was delivered somewhere based on the tracking photo from FedEx delivery, but not to my house. Hard to find competency these days.
Hey Ralph,
Thank you for taking my call today! If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
Gryphon B. Was a big help had to do some research to find what works for my application he did the leg work for me would highly recommend him. Great customer service!
Great service and fast shipping, ordered on Monday and was at my door on Tuesday easy to put on and directions were great 👍
Go to place for aftermarket parts for sure. Been buying parts for my truck from Americantruck.com, very satisfied customer and returning customer for future purchases.
I'm very happy with the service and fast delivery and I would have given more stars except one of the parts I ordered was the CVF Turbo exhaust adapters and the description said they come with new hardware but they did not. The CVF website shows hardware is an additional $135, so I had to make another purchase after I thought I ordered everything I needed to upgrade my exhaust
Hey Jason,
I'm sorry to hear about your order! I left a voicemail but wanted to reach out here as well. I reviewed your orders with my manager, and we issued a partial refund for the hardware kit. You should see a credit of $32.92 back to your original payment method. Again, I'm sorry for the inconvenience, and if there is anything else I can help with please don't hesitate to reach out.
Thanks,
Desiree
Shipping issues... I specifically requested next day shipping since I really needed that part. Now it's been four days, and I still haven't received it. I ended up having to run to a local store to grab an OEM part, which ended up costing me more overall. I may be returning the part, when I get it.
Hey Rod,
Thank you for taking my call today! I have the lost package claim started and voucher added to your account per our conversation. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
My experience with American Trucks has been great regarding finding the parts I need, ordering them, the price, and the fast shipping. With all of that said, they need to chill on their email marketing. Whoever in the marketing department sets up these email campaigns must scale them back.
Ordering was simple. Fast free shipping, easy installation, maybe 40min per side. Looks like good quality.
So far your slow on shipping after I wax told my mirrors where in stock. Sent me a 10% coupon for my next order, went to apply at checkout said it did not work. Right my my experience is not very good. Just hope my mirrors are right.
Hello Michael,
I'm sorry about the delay with your order! I reviewed your order and saw it is in stock and being directly shipped from the manufacturer. As soon as they provide a tracking number we'll email it to you. For the discount, I'm sorry it wasn't working online! Please reach out to our sales team and they should be able to apply the discount for you over the phone. Our phone representatives are here everyday: 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Fast shipping, great looking running boards for a great price. Easy install
Idk how they messed/F up it's pretty clear but I ordered stains less works long tube headers with the X pipe and they sent a Y pipe? They must not know they difference between X and Y
Hello,
I'm sorry to hear about the mix up with your order! I tried to locate your order, but cannot find it with the email provided here. Please feel free to reach out to our service team and we would be happy to fix this.
Thanks,
Desiree
The website was very easy to navigate and very informative and offered a lot of good options. Easy to check out.
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Hey Justin,
Thanks for taking my call today! If there is anything else I can help out with feel free to reach out!
Thanks,
Desiree