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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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No Note anywhere about shipping from vendor. Beyond disappointed. Ordered on the 8th and will ship from vendor on the 24th. Unacceptable. I have ordered lots of parts for my truck and my experience has been great, until now.
Need to find a hip spacer for my fuel rims for my 2024 Silverado did no know the spec call and my question was answered and order made simple easy very happy
I spoke with 2 of American Trucks representatives and they were both super helpful and very knowledgeable. Steven D & Jim C are their names.
Installed the driver side window deflector, after only one day in the sun (90 degree day) the part has melted and warped. This is a complete piece of junk. I wouldn't even use the name " American " in your advertisement! Completely disappointed.
AT processed my order timely and it was picked up by FedEx but I still haven't received it. Tried to contact FedEx but no results. The package seems to be lost at their Grove City location. I was hoping to work on my truck this weekend but not sure when the parts will be delivered. AT might need to find another shipper.
Installed the injectors on my 2003 f 150 4.2 on 4/10 /25. Perfect fit and runs like a new vehicle now! Exactly what I needed! Thanks guys!
Item had a deep scratch in it. There was no packing inside the box with the item. It was also not as described in the installation video. There was no double sided tape to adhere it to the hood. The clear tape that came with it I don't think was adequate to protect my paint from the metal clips. Parts were cheap and I wouldn't trust it to not damage my truck especially considering the screw broke in half and I didn't Even crank down on it. For over $80 it is on the cheaper end of bug deflectors I guess. Lesson learned trying to get a good deal and save some money back fired. This was absolute garbage. The return process so far could have been easier as well. Having to take pictures of the item I feel is unnecessary and a pain. Still waiting on my return shipping label being emailed to me. I should Have just ordered from Amazon. Even if the item wasn't damaged I would still be returning it.
Hello Jesse,
I am sorry to hear that your item arrived damaged and missing the adhesive for installation. I understand how frustrating and disappointing this must of been. I hear your concern regarding the return process and I assure you, we never want to inconvenience a customer with the return process. I apologize if you felt that way. We ask for photos of how the item arrived or the damage in your case so we can in the future improve our shipping methods. For the inconvenience I issued you a voucher to use on your next purchase with us online or over the phone and it is good for 60 days. If there is anything else that we can assist you with please feel free to let us know.
Thank you,
Allison
Quick and easy order process and got it twos days later free shipping everything came in box and wasn't damaged overall happy
Don't order anything that is or of stock. They told me my Credit Card would not be charged until the item was back in stock and being shipped, and rightfully so, yet they charged my card right away anyways. Very dishonest.
Hello Kevin,
I located your order for the Rough Country Suspension Lift Kit and wanted to apologize for any confusion or miscommunication around the authorization versus charging of your payment method. This item that you purchased ships directly from the manufacture to you. Therefor we charge upfront at time of purchase to secure the order with the supplier. For in house items shipping directly from one of our warehouses we do not charge until the item ships since it is coming from our shelf. I do apologize again and if there is anything else we can assist you with please feel free to let us know.
Thank you,
Allison
💯satisfied
I will order again grom this company fast shipping. This oil catch can is direct fit and good quality.
Very disappointing. Product was not what was displayed in pics. Pics were of a completely other set. Return process was difficult. Calling twice. 2 reps saying entirely different things. Took a lot of my time.
Hello Griff,
I apologize that our return process was an inconvenience we certainly do not mean for this to be difficult on our customers or time consuming. Thank you for sharing your feedback regarding it. Also, apologize for the product you received arriving damaged and missing additional pieces. We try our best to capture photos of the open box items our customers are ordering and write the best descriptions of the product but we are working on improving this as well. I see your pickup is scheduled for today 4/10 once scanned by fed ex your refund is issued within 7-10 business days. I went ahead and issued you a voucher due to the inconvenience as well to use on your next purchase online or over the phone. If you need anything else please feel free to let us know.
Thank you,
Allison
I was not provided an opportunity to honor my service for a military discount. If it's possible can I get a military discount with my two most recent purchases. Thanks in advance. Ken Thomas
I went online an searched for what I needed for my Ram 🐏 an found what I needed an ordered it hasn't came yet but my experience was great an not bad on price.
I can't get the original lady Judy back on the phone or via email I'm getting the run around about where my part is at. I was told by chat they didn't know either and I can't get anyone to figure it out but they did figure out how to take the money out of my bank
Great experience product came in and was packaged nicely, product seemed well made. Cannot wait to install them in my super cool truck.
Would definitely use them again. Part fit well and was delivered in a timely matter. Will use them again.
I've been looking for this particular lowering kit for quite some time, and I finally came across AmericanTrucks' website. Browsing the site was easy and user-friendly. The kit was more affordable here than on any other website I checked. I'll definitely continue using AmericanTrucks to buy parts and accessories for my 2024 Chevy Silverado 1500
Your website confirmed that the filter I was ordering would fit a 2025 Ram with 3.0 L6 engine. The filter I was sent in fact does not. The factory filter has a notch in one corner, this filter is completely square. Not exactly a satisfied customer.
Placed an order by phone call in. I'm pretty sure the gentleman who helped me his name was Tom. He was awesome very knowledgeable. Very polite. Everything I ordered arrived on the dates they were supposed to. One item was placed at my neighbor's house two doors up. But that's FedEx's fault. Would definitely order from American trucks again. Wish I had more money to spend. Thank you.
Second time that I've ordered stuff and it hasn't came right
Hello Dusty,
I sent you an email regarding your review and wanted to share my information and go into more detail around your experience's. I apologize again and if there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
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Hello Scott,
I apologize you did not know that the Front Sway Bar Bushings would be shipping directly from our supplier to you. Unfortunately some items do ship from the supplier directly to our customers and others from one of our warehouses. The get it by date that you where provided is only an estimate and the order could absolutely ship sooner. We encourage you to keep an eye on your email for tracking information and use the customer portal which is orders. Americantrucks. Com. I issued you a voucher due to the inconvenience to use on your next purchase online or over the phone. If there is anything else we can do for you please feel free to reach out.
Thank you,
Allison