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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Was very helpful in finding what I needed. Also helped with return.
Order arrived in timely manner. Only sent 3 of the rims. Contacted customer service about it and the sent the other one next day. Very happy with my purchase. Rims looks great on my 2016 F150.
All items were received within two days. No damage to the products and got everything i ordered. Will use you all again! Thank you.
So installation was a breeze. No instructions but not a problem for a basic hookup. But if you have rear motion sensors there should be a note explains that they have to be removed from the old lights and reinstalled on the new ones. Other than that minor inconvenience, I like them so far...
Very friendly associate,, I believe his name was Matt. Answered all my questions and got me the bestcdeal possible.
I ordered an air filter on July 12, paid for FedEx next day delivery. July 16 it still ihas not arrived. I was refunded the next day next day shipping. Something like $6 but that doesn't fix the need for an air filter. The lady I spoke with was more than happy to refund the small amount in shipping and stated fedex did not pick up the item on the day it was ordered.
Quick service, fast shipping.quality service.ordered more!
Great products good fits good quality. Parts good customer service.
I received my item early which was a good thing but the box was crushed, while the item did not get destroyed I am concerned about several creases on the decal. I have not installed it yet. I will be doing that this weekend.
Ordered the UPC catch can for my Ford F150 and the shipping was super fast and product is awesome! Thank you!
Item had small crack when I opened box. I thought it wasn't too bad and definitely better in better shape than my OEM grille that had been damaged in parking lot. Things did not improve as several mounting bracket screw mounts were not drilled out(3) and to make matters worse the bottom bracket clip in did not line up with the fixed mounts on the truck. When I did get them close to where I could attach upper brackets and positioned to tighten, a large stress crack formed and even a piece of the bottom corner broke off. The plastic on this replacement grille is so thin, I believe any misalignment will cause it to crack and or break. If I could put my OEM back on I would.
Hello Greg,
I'm sorry the replacement grille is not as expected. I just left you a voicemail regarding the product and the issues you encountered. I'm hoping I can offer you a few options to rectify this situation. Just give me a call back whenever you get a chance.
Thank you,
Allison
Was spot on, delivery date on time, packaged well. Will do business with you again. Should send me a tshirt to help promote. 3xl
Ordered a set of control arms and fender flares for my truck. The checkout process was straightforward, but I accidentally entered the wrong billing address. Reached out to customer support and they got it sorted quickly. Super helpful and professional. Everything shipped out on time and arrived in good shape. Would definitely use American Trucks again.
Ordered a fuel door billet pin but received a speaker bypass component Disappointing!
Hello Stewart,
I'm sorry to hear that you received the wrong product. I completely understand how disappointing this must have been and how inconvenient it is. We sincerely apologize for this. I see that you have spoken to customer service, and your return is now in process. Your correct item is being processed, but it does seem to be out of stock, with an expected restock date of July 21 to July 28. If you can not wait on this please do not hesitate to give us a call and we can assist with finding an alternative. In the meantime if you need anything else please let us know.
Thank you,
Allison
Website was easy to use; order shipped promptly and arrived on time; very pleased with my mud flaps!
Professional of the other end of the line that I talked to all questions were answered and even gave me more information about the product I got
I've been happy with everything I've ordered from American Trucks. Prices are decent, but it's the magazine that keeps pulling me back in—it's packed with ideas and makes me want to keep adding more stuff to my truck. Always something new to check out. Solid site overall.
I can always count on American Trucks for awesome products, decent prices & pretty good customer service.
Professional! Friendly staff… Thomas was very helpful. Guided me all the purchases I made, so I wouldn't end up of exchanging or return items. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David,
I apologize that your Cold Air Intake Filter is arriving later than promised. I located your order and see that you spoke to customer service yesterday on 7/16. I did some digging into the tracking, and it looks like FedEx pushed the delivery out two different times and did not pick up from our warehouse on Saturday as they should have. I sincerely apologize for this and understand your frustration. At this point, I know it doesn't help get your product any sooner, but I have issued you promotional credit to use on a future purchase due to this inconvenience. We really value your business, and I hope you will give us another chance in the future!
If you need anything else, please feel free to reach out to us.
Allison