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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Every time I order something, fedex always loses the package every time. Literally my last three orders I've had shipped through FedEx, had to be replaced because they were "lost" and customer support didn't help one bit. I'm still waiting on one shock to arrive that was suppose to be here a week ago. Websites great, them choosing fedex is poor.
My experience has been great. 3 of the 5 items I ordered were shipped within hours of me ordering. Last time I ordered parts for my truck it was from stage3motorsports. The products I ordered took months to ship when the website said a few days until they would ship. I'll be buying from American Trucks from now on
Website was easy to navigate and find what I needed for my truck's headlights after creating my account.We will see how the headlights hold up after I get them installed. I know the price was right because I stopped at auto zone in Louisiana and they were $800 for them to order new headlights.No way I was paying that, Thanks AmericanTrucks.com for the right price.
Sincerely Casey T
I have been a customer of Turn5 starting on the American Muscle side many years ago when I bought my 2013 Mustang GT and have been a customer at American Trucks too when they launched. Turn5 is a great company for aftermarket automotive products and their how-to and informational videos are truly unique and very insightful as well as helpful.
All products I have ordered were shipped same day or next business day and arrived on time. Only one time did I have a damaged box and product and they quickly processed a refund and return label to send back. Their products are high quality and always as advertised and with competitive pricing.
Whenever I want to modify one of my vehicles, americanmuscle.com or americantrucks.com is always my first stop. Great place to shop!
Every single item I have purchased from AT has met or exceeded my expectations. My only gripe is the daily email advertisements suggesting I purchase something I've already purchased. It's getting annoying seeing how I've made many purchases from the site.
Site is great, nice selection, however your shipping charges are not aligned with other industry standards. $180 for a mirror and set of tail lights is a bit much. Last week it was $25 to ship a programmer.
Also- it would be an awesome feature if we could plug our vin number in to see what parts will match up.
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
Easy to use web site with all the details on the products that I looked at.
My first time ordering with American Truck. It was easy to set up the account and then selecting my truck year and style aided in tailoring the parts I wanted. Looking forward to my first order arriving.
I appreciate that you have the parts and in stock. Also when you say an item comes in a pair you mean a pair not single like other places. Thank you for the quick order pulls and delivery times
I was giving a coupon code to save $50 on my order. Processed the order and my discount was. 01 cent. My last time ordering from American Truck.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
The ordering experience was very easy and quick. When you know what you want and the site is very easy to use.
Everything came in 2 days instead of 3.
Everything is in great shape and fit like described. Truck looks great.
Very simple to find what you are looking for and to order
Found everything easily and they were cheaper then what I could find even with my auto tech discount
Easy check out and ordering. It was very easy to find parts specific for my model and year truck just by answering a drop down questionnaire.
After looking at your inventory I finally found the ones I liked and bought it was very easy to do!
Very fast processing and shipping. Will recommend them to other individuals needing truck accessories.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257