Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of American Trucks

American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
How would you rate American Trucks?
grey stargrey stargrey stargrey stargrey star

American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

Instant Feedback

46,814 reviews

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
Follow Mike Y.
Unfollow Mike Y.
Share Review
Report Review

Every time I order something, fedex always loses the package every time. Literally my last three orders I've had shipped through FedEx, had to be replaced because they were "lost" and customer support didn't help one bit. I'm still waiting on one shock to arrive that was suppose to be here a week ago. Websites great, them choosing fedex is poor.

Date of experience: April 19, 2022
Support R. — American Trucks Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Curacao
1 review
0 helpful votes
Follow Nathan P.
Unfollow Nathan P.
Share Review
Report Review

Amazing
April 19, 2022

Great experience as always. Great job. Attention to details. Keep doing the good job. Till next time.

Date of experience: April 19, 2022
Maine
1 review
0 helpful votes
Follow Bryant V.
Unfollow Bryant V.
Share Review
Report Review

Great service
April 19, 2022

My experience has been great. 3 of the 5 items I ordered were shipped within hours of me ordering. Last time I ordered parts for my truck it was from stage3motorsports. The products I ordered took months to ship when the website said a few days until they would ship. I'll be buying from American Trucks from now on

Date of experience: April 19, 2022
New Jersey
1 review
0 helpful votes
Follow Casey N.
Unfollow Casey N.
Share Review
Report Review

Website was easy to navigate and find what I needed for my truck's headlights after creating my account.We will see how the headlights hold up after I get them installed. I know the price was right because I stopped at auto zone in Louisiana and they were $800 for them to order new headlights.No way I was paying that, Thanks AmericanTrucks.com for the right price.
Sincerely Casey T

Date of experience: April 18, 2022
Oklahoma
2 reviews
0 helpful votes
Follow Temple S.
Unfollow Temple S.
Share Review
Report Review

Tailights
April 19, 2022

Took me longer to get them out of the box than to install them. Looks great on the truck.

Date of experience: April 18, 2022
Pennsylvania
1 review
0 helpful votes
Follow David I.
Unfollow David I.
Share Review
Report Review

Great company!
April 19, 2022

I have been a customer of Turn5 starting on the American Muscle side many years ago when I bought my 2013 Mustang GT and have been a customer at American Trucks too when they launched. Turn5 is a great company for aftermarket automotive products and their how-to and informational videos are truly unique and very insightful as well as helpful.

All products I have ordered were shipped same day or next business day and arrived on time. Only one time did I have a damaged box and product and they quickly processed a refund and return label to send back. Their products are high quality and always as advertised and with competitive pricing.

Whenever I want to modify one of my vehicles, americanmuscle.com or americantrucks.com is always my first stop. Great place to shop!

Date of experience: April 18, 2022
Wisconsin
1 review
0 helpful votes
Follow Raul L.
Unfollow Raul L.
Share Review
Report Review

Personalized
April 18, 2022

Every single item I have purchased from AT has met or exceeded my expectations. My only gripe is the daily email advertisements suggesting I purchase something I've already purchased. It's getting annoying seeing how I've made many purchases from the site.

Date of experience: April 18, 2022
Alaska
1 review
0 helpful votes
Follow Grant S.
Unfollow Grant S.
Share Review
Report Review

Site is great, nice selection, however your shipping charges are not aligned with other industry standards. $180 for a mirror and set of tail lights is a bit much. Last week it was $25 to ship a programmer.

Also- it would be an awesome feature if we could plug our vin number in to see what parts will match up.

Date of experience: April 18, 2022
Support R. — American Trucks Rep
over a year old

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!
Amy

Wisconsin
1 review
0 helpful votes
Follow Jeremey O.
Unfollow Jeremey O.
Share Review
Report Review

Easy to use site
April 18, 2022

Easy to use web site with all the details on the products that I looked at.

Date of experience: April 18, 2022
District of Columbia
1 review
0 helpful votes
Follow Brian Q.
Unfollow Brian Q.
Share Review
Report Review

Easy ordering
April 17, 2022

My first time ordering with American Truck. It was easy to set up the account and then selecting my truck year and style aided in tailoring the parts I wanted. Looking forward to my first order arriving.

Date of experience: April 17, 2022
Georgia
1 review
0 helpful votes
Follow Tommy Z.
Unfollow Tommy Z.
Share Review
Report Review

Ordered parts
April 17, 2022

I appreciate that you have the parts and in stock. Also when you say an item comes in a pair you mean a pair not single like other places. Thank you for the quick order pulls and delivery times

Date of experience: April 17, 2022
Michigan
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Purchase
April 17, 2022

Fast service and quality products. Not cheap stuff like other websites.

Date of experience: April 17, 2022
North Carolina
1 review
0 helpful votes
Follow Moses I.
Unfollow Moses I.
Share Review
Report Review

Fulfilled Commitment
May 17, 2022

I was giving a coupon code to save $50 on my order. Processed the order and my discount was. 01 cent. My last time ordering from American Truck.

Date of experience: April 17, 2022
Support R. — American Trucks Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Pennsylvania
1 review
0 helpful votes
Follow Kevin G.
Unfollow Kevin G.
Share Review
Report Review

Quick, easy
April 17, 2022

The ordering experience was very easy and quick. When you know what you want and the site is very easy to use.

Date of experience: April 17, 2022
Louisiana
1 review
0 helpful votes
Follow Kim J. E.
Unfollow Kim J. E.
Share Review
Report Review

First time Customer
April 17, 2022

Everything came in 2 days instead of 3.
Everything is in great shape and fit like described. Truck looks great.

Date of experience: April 17, 2022
Massachusetts
2 reviews
0 helpful votes
Follow Leland O.
Unfollow Leland O.
Share Review
Report Review

Easy peasy
April 17, 2022

Very simple to find what you are looking for and to order

Date of experience: April 16, 2022
Illinois
1 review
0 helpful votes
Follow Richard C.
Unfollow Richard C.
Share Review
Report Review

Perfect
April 17, 2022

Found everything easily and they were cheaper then what I could find even with my auto tech discount

Date of experience: April 16, 2022
North Carolina
2 reviews
0 helpful votes
Follow Brandon H.
Unfollow Brandon H.
Share Review
Report Review

Great site with great parts
April 16, 2022

Easy check out and ordering. It was very easy to find parts specific for my model and year truck just by answering a drop down questionnaire.

Date of experience: April 16, 2022
Louisiana
1 review
0 helpful votes
Follow Robert T.
Unfollow Robert T.
Share Review
Report Review

Buying side steps for my truck
April 16, 2022

After looking at your inventory I finally found the ones I liked and bought it was very easy to do!

Date of experience: April 16, 2022
Texas
1 review
0 helpful votes
Follow Cory T.
Unfollow Cory T.
Share Review
Report Review

Very satisfied
April 16, 2022

Very fast processing and shipping. Will recommend them to other individuals needing truck accessories.

Date of experience: April 16, 2022