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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I have purchased many items from AT and they Never fail to deliverer. I really like how almost all their products have a YouTube video that explains how to use the item and or mount the item on your truck.
Shipping was fast and rack looks great on my truck thank you
The bed cover I purchased this time was great and fit perfect. Easy install as described. Your site could use some upgrading so that specs for products are easier to find. Was not a big issue this time but it prevented me from purchasing a trailer hitch from you.
No hassle, easy straight forward installation, easy to follow instructions, all hardware accounted for.
Fast and easy, quick delivery, packaging was terrible items were bent. Probably would have shipped better if they were in a tube.
Came in as expected one order before the other tho
I must say i don't appreciate the Bait and Switch in regards to your Coupon offers. In LARGE print you show the DISCOUNT...$30 OFF, in small print must buy x.
Why even make that offer...
I would like to get confirmation after placing an order to be sure it went through.
Also, shipping info would be nice as well, its good to stay in touch.
This would be enough for me to shop else where.
Thank you for asking my opinion.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Good experience part fit perfect, happy with the purchase
Website was easy to use. Easy to find what you looking for
Great experience. Will use the site again. Delivered before expected time.
From the time I ordered to delivery it was on time. No problems from placing the order till delivery, it was problem free.
Arrived sooner than indicated and item just as described
Purchased rear assist step, Installation was easy and product is of high quality
Got a full set of silverado fender trim for around half price because it was an "open box". They are in perfect, new condition. I'll take open box buys any day!
Good sticker, was easy to install and came with clear directions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257