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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordered and I got my headlights within 3 days. Came to me fast and easy to buy from
We bought my husband new running boards for his truck for Father's Day. They came with in a few days and were easy to install.
Awesome and easy experience and customer service is top notch will order again
Bought this exhaust system for my husband for Father's Day. He put it on 4 days ago and the chrome finish is already discolored due to heat. The sound is good but the appearance isn't what we wanted, should've went with black.
Received my order pretty quickly and came undismayed. That's outstanding for a big box item. Thank you.
Everything was great. Just what I needed. Quality parts.
Ordered my bars on Saturday, they arrived on Tuesday. Box was a bit banged up but no damage noted to the finish of the bars. Will be installing them this morning.
They went on pretty quick and look great. It's a lot easier to mount the mounting plates on the running bars and then affix the whole assembly vs. putting the mounting plates on the rocker panels and lifting up the running bars up and trying to align and thread the bolts.
Fast service. From time of order, to delivery, 3 days. Awesome!
Driver side fit passenger side didn't match up to the bolts and yes tried both don't know if it's the truck or the parts
I use americantrucks for a lot of my parts. They get your parts out right away, and always surprise me with how fast my order arrives. And free shipping is awesome!
Very satisfying received every thing I ordered. Would order from American Truck again!
I purchased a set a fox 2.0 shocks for my vehicle from your website. Website stated it was in stock and will be shipped 3 to 10 days. A confirmation email stated that it won't be shipped until the 26th. I verified the new shipment date with one of your representatives and they stated that you do not carry those products in stock and it ships from the manufacture. So why would you claim it's in stock and shipped and delivered on a certain date when you're not in control of it? I am highly upset I canceled my order and now I have to wait 3 to 5 business days to receive my money back to then purchase from a different company the same shocks which you guaranteed to be at my house in 3 to 10 days. This is a huge inconvenience for me. I am not happy with this.
I'm so sorry to hear about your experience!
 I have reached out to you via phone and email so that I can help.
 Please reach out to me if you would like to discuss.
Amy
Ext 257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
 I have reached out to you via phone and email so that I can help.
 Please reach out to me if you would like to discuss.
Amy
Ext 257