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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,159 reviews

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Idaho
1 review
0 helpful votes
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Parts
July 11, 2022

Ordering the parts was easy, time to ship was good. However FedEx dropped the ball, they kept leaving the packages in the driveway but listed it as being left by the front door.

Date of experience: July 10, 2022
Georgia
1 review
0 helpful votes
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Rear Bumper Cap
July 11, 2022

Great service and speedy delivery. Part is exactly as stated.

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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Before buying an exhaust I was told they are returnable even with installation as long as it's within the return period. I bought the exhaust knowing if i didn't like it I could return it. Upon requesting for a return due to the exhaust having a terrible drone I was approved for an Advanced RMA where i was charged for the rest of the new exhaust i would be replacing the return with. A month later i get a notice that not only has the new exhaust not been shipped but has been cancelled. I was told it was cancelled due to exhausts not being returnable which i was told twice it can be and even got an advanced RMA approved. AT at this point has failed to do anything other then say tough luck a send me on my way with what i'm also seeing as not even a full refund for the new exhaust. Will never buy from this company again or recommend! Lost my business and respect.

Date of experience: July 10, 2022
Support R. — American Trucks Rep
over a year old

Thank you for speaking with me!
If you need anything else, please reach out.
Thank you.

Florida
1 review
0 helpful votes
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Great product
July 10, 2022

Fast delivery. Easy to install. I love the way it looks.

Date of experience: July 10, 2022
Colorado
1 review
0 helpful votes
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S&B Filters
July 10, 2022

Truck part came in on time and with no damage on it.

Date of experience: July 10, 2022
Colorado
1 review
0 helpful votes
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2015 Ram crew cab
July 10, 2022

I was concerned if this would fit on my truck because the original owner had already customized it by reducing the 3 inch pipe to 2 1/2 and then a y to 2 resonators and then to the factory tail pipes. And it was all welded together. But I cut it off at the welds and it fit together just fine and the sound is wonderful. Thanks so much.

Date of experience: July 10, 2022
New Jersey
1 review
0 helpful votes
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Shopping made easy
July 10, 2022

Lots of great choices at fair prices. Very happy with the vehicle specific shopping feature

Date of experience: July 10, 2022
Arizona
1 review
0 helpful votes
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2022 Ram 1500
July 9, 2022

I purchased a Flowmaster FX muffler and some Carven exhaust tips. Truck sounds and looks much better now!

Date of experience: July 9, 2022
California
1 review
0 helpful votes
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15 out of 10
August 8, 2022

15 out of 10 American trucks was awesome got me my product shipped it arrived a little late thanks to FedEx however it arrived in one piece the product was super easy to install it took only 30 minutes and is extremely quality for the price I would recommend American trucks to anybody and everybody.

Date of experience: July 9, 2022
Support R. — American Trucks Rep
over a year old

Thank you for speaking with me.
Please reach out if you have any other questions!

Amy
Ext 257

Florida
1 review
0 helpful votes
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Great truck parts
July 9, 2022

Always good no problem easy install do to your YouTube channel install videos that's why I buy from this company

Date of experience: July 9, 2022
California
1 review
0 helpful votes
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Fast
July 9, 2022

Great selection. I was able to easily find what I was looking for.

Date of experience: July 9, 2022
Texas
1 review
0 helpful votes
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Quality of product/Inspection
July 9, 2022

Overall, this was a very pleasant shopping experience. The bew bumper was exactly like the old, in every way. (pre-drilled openings etc.) The chrome corners of bumper had dark speckles on it that shouldn't have passed inspection. Guessing from the spraying of inside, or a poor chrome finish effort. Not dissatisfied but a pre-inspection before shipping would have rooted this bumper out. AND... A better packing of product for shipping is a must.

Date of experience: July 9, 2022
Support R. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Utah
1 review
0 helpful votes
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Safe lock
July 9, 2022

It will be great once I do the cutting that's needed

Date of experience: July 9, 2022
Support R. — American Trucks Rep
over a year old

Thank you for speaking with me.
If you need anything else, please feel free to reach out.

Amy
Ext 257

Minnesota
1 review
0 helpful votes
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Cheap
July 9, 2022

Cheap product made in china with very inaccurate directions. But mostly just poor quality

Date of experience: July 8, 2022
Wisconsin
2 reviews
0 helpful votes
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Nice product, horrible delivery
July 9, 2022

The purchase and product is good but the package was delayed by fedex and was damaged. Some of the bars were bent and difficult to put together. I used a rubber malate to bend pieces back into shape. But scratches on the finish could not be fixed... fedex is horrible

Date of experience: July 8, 2022
Support R. — American Trucks Rep
over a year old

Thank you for speaking with me.
If you need anything else, please feel free to reach out.

Amy
Ext 257

Massachusetts
1 review
0 helpful votes
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Loud
July 9, 2022

Easy to install. Wakes up the neighbors. Win win there. Delivery was prompt, and over all, would recommend and use this site again for future parts if the price is right.

Date of experience: July 8, 2022
Florida
2 reviews
0 helpful votes
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Fast shipping, easy shopping
July 8, 2022

Ordered exhaust for my ram they had videos of almost all systems which made decision much easier.

Date of experience: July 8, 2022
Illinois
1 review
0 helpful votes
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Good and bad
August 7, 2022

I wished when when I bought my 2k$ bumpers the description would've said that these Heavy-duty bumpers would rust in less than a year. Paid to install, and paid to have removed and fixed the right way. At least they gave a 50$ discount on nxt order. What a deal.

Date of experience: July 8, 2022
Support R. — American Trucks Rep
over a year old

I am so sorry to hear about your experience.
Please feel free to reach out if you would like to discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

Colorado
1 review
0 helpful votes
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Great service
July 8, 2022

Everything is as described easy shopping and fast delivery.

Date of experience: July 8, 2022
Texas
1 review
0 helpful votes
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Positive order experience
July 8, 2022

I placed my order on a Friday afternoon and had the product by the following Wednesday via standard shipping. Fast order processing and accurate online inventory. Other sites indicated they had the product but later cancelled my order because they didn't really have it.

I am very satisfied with this service.

Date of experience: July 8, 2022