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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Purchasing was easy. I have yet to install the running boards, so the experience isn't finished yet.
Good quality at competitive price. Easily self installed. Looks great. Will definitely be ordering again.
Was able to get my seat covers delivered in 1 day. Covers fit well without difficulty
I tried, phone, chat and none of the atendant know anything about the Tec asp …. Shane
I am so sorry to hear about your experience.
Please feel free to reach out to discuss your feedback!
I hope to hear from you soon.
Amy
Ext 257
Love all the different items for my truck. Prices are great. Fast shipping. Great quality products. Big selection.
Easy website to navigate and fast shipping. Great selection of F-150 parts.
Very user friendly, arrived earlier than expected!
A while ago I was browsing through the American Truck website and put in my information for the pick-up that I have. It saved the information even though I didn't order anything from them until now. I got frustrated with Amazon after ordering 2 different trailer hitches and both not working for my particular truck, even though the descriptions said that they would fit. I decided to go to the American Truck website to order a trailer hitch because I felt that they knew exactly what I needed. I didn't talk to anyone at the website but they give you the opportunity to speak to someone if you want to. They have a huge selection of parts for my pick-up and I'll be definitely going to order other parts from them when I need to. Ordering parts from a specialized website just for pick-ups is much better than taking your chances on Amazon where you may or may not get the correct parts for your vehicle.
I am so sorry to hear about your experience.
Please feel free to reach out to discuss your feedback!
I hope to hear from you soon.
Amy
Ext 257
Fast and easy ordering. Delivered on time and packaged with care. Only complaint is that the throttle body spacer I ordered was red on the website, which matched the rest of my engine bay, and I received a black one. After following up with customer service, they informed me the red was out of stock. In the future, maybe give an option for coloring or options when selecting product.
Great pricing on truck products, plus free 3 day delivery is a plus with me. Smooth and quick ordering on products I just ordered for my truck.
Easy install and looks great! I reccomend! Package was delivered on time and I recieved updates on my package.
Navigating the website was pretty easy once I entered my truck in… I love how it automatically shows if the part your looking at will fit on your vehicle! Takes all of the guesswork out! I'll be checking here first for accessories for my new truck!
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
Such a great product if you're looking to level out your truck. Super easy to install and gives you a great ride quality.
Great experience I received my product in a reasonable time And it looks really good on my truck
Rec'd exactly what I ordered (excellent quality) and quicker than expected. Great job! I'm planning to order again with more upgrades for my truck. Hope everything goes just as well as my first experience.
Great experience on the site and love our product!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257