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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 6 days

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46,841 reviews

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Ohio
2 reviews
0 helpful votes
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Easy to use website
August 11, 2022

A while ago I was browsing through the American Truck website and put in my information for the pick-up that I have. It saved the information even though I didn't order anything from them until now. I got frustrated with Amazon after ordering 2 different trailer hitches and both not working for my particular truck, even though the descriptions said that they would fit. I decided to go to the American Truck website to order a trailer hitch because I felt that they knew exactly what I needed. I didn't talk to anyone at the website but they give you the opportunity to speak to someone if you want to. They have a huge selection of parts for my pick-up and I'll be definitely going to order other parts from them when I need to. Ordering parts from a specialized website just for pick-ups is much better than taking your chances on Amazon where you may or may not get the correct parts for your vehicle.

Date of experience: July 12, 2022
Support R. — American Trucks Rep
over a year old

I am so sorry to hear about your experience.
Please feel free to reach out to discuss your feedback!
I hope to hear from you soon.

Amy
Ext 257

Illinois
1 review
0 helpful votes
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Exceptional
July 12, 2022

Fast and easy ordering. Delivered on time and packaged with care. Only complaint is that the throttle body spacer I ordered was red on the website, which matched the rest of my engine bay, and I received a black one. After following up with customer service, they informed me the red was out of stock. In the future, maybe give an option for coloring or options when selecting product.

Date of experience: July 12, 2022
Florida
1 review
0 helpful votes
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Good
July 12, 2022

Great pricing on truck products, plus free 3 day delivery is a plus with me. Smooth and quick ordering on products I just ordered for my truck.

Date of experience: July 11, 2022
California
1 review
0 helpful votes
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Easy install for product
July 11, 2022

Easy install and looks great! I reccomend! Package was delivered on time and I recieved updates on my package.

Date of experience: July 11, 2022
Georgia
1 review
0 helpful votes
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Navigating the website was pretty easy once I entered my truck in… I love how it automatically shows if the part your looking at will fit on your vehicle! Takes all of the guesswork out! I'll be checking here first for accessories for my new truck!

Date of experience: July 11, 2022
Support R. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Wisconsin
1 review
0 helpful votes
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Great product
July 11, 2022

Such a great product if you're looking to level out your truck. Super easy to install and gives you a great ride quality.

Date of experience: July 11, 2022
Indiana
1 review
0 helpful votes
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Great experience I received my product in a reasonable time And it looks really good on my truck

Date of experience: July 11, 2022
Minnesota
1 review
0 helpful votes
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First Time Buyer
July 11, 2022

Rec'd exactly what I ordered (excellent quality) and quicker than expected. Great job! I'm planning to order again with more upgrades for my truck. Hope everything goes just as well as my first experience.

Date of experience: July 11, 2022
California
1 review
0 helpful votes
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Great experience on the site and love our product!

Date of experience: July 11, 2022
Ohio
1 review
0 helpful votes
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Great service, fast Shipping
July 11, 2022

I had a great experience with my purchase from American Trucks. I have been in search of this item for months and they finally had an open boxed item. I was hesitant being opened box but I'm glad I went ahead and ordered. The bezel came in in immaculate condition and shipped to me extremely quickly. I will do business again in the future!

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
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Perfect
July 11, 2022

The experience was very good fast shipping and it's going to look awesome on my truck

Date of experience: July 10, 2022
Canada
1 review
0 helpful votes
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Cold air intake
July 11, 2022

Install was easy and straight forward, sounds way better and noticeable power difference

Date of experience: July 10, 2022
Idaho
1 review
0 helpful votes
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Parts
July 11, 2022

Ordering the parts was easy, time to ship was good. However FedEx dropped the ball, they kept leaving the packages in the driveway but listed it as being left by the front door.

Date of experience: July 10, 2022
Georgia
1 review
0 helpful votes
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Rear Bumper Cap
July 11, 2022

Great service and speedy delivery. Part is exactly as stated.

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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Before buying an exhaust I was told they are returnable even with installation as long as it's within the return period. I bought the exhaust knowing if i didn't like it I could return it. Upon requesting for a return due to the exhaust having a terrible drone I was approved for an Advanced RMA where i was charged for the rest of the new exhaust i would be replacing the return with. A month later i get a notice that not only has the new exhaust not been shipped but has been cancelled. I was told it was cancelled due to exhausts not being returnable which i was told twice it can be and even got an advanced RMA approved. AT at this point has failed to do anything other then say tough luck a send me on my way with what i'm also seeing as not even a full refund for the new exhaust. Will never buy from this company again or recommend! Lost my business and respect.

Date of experience: July 10, 2022
Support R. — American Trucks Rep
over a year old

Thank you for speaking with me!
If you need anything else, please reach out.
Thank you.

Florida
1 review
0 helpful votes
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Great product
July 10, 2022

Fast delivery. Easy to install. I love the way it looks.

Date of experience: July 10, 2022
Colorado
1 review
0 helpful votes
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S&B Filters
July 10, 2022

Truck part came in on time and with no damage on it.

Date of experience: July 10, 2022
Colorado
1 review
0 helpful votes
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2015 Ram crew cab
July 10, 2022

I was concerned if this would fit on my truck because the original owner had already customized it by reducing the 3 inch pipe to 2 1/2 and then a y to 2 resonators and then to the factory tail pipes. And it was all welded together. But I cut it off at the welds and it fit together just fine and the sound is wonderful. Thanks so much.

Date of experience: July 10, 2022
New Jersey
1 review
0 helpful votes
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Shopping made easy
July 10, 2022

Lots of great choices at fair prices. Very happy with the vehicle specific shopping feature

Date of experience: July 10, 2022
Arizona
1 review
0 helpful votes
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2022 Ram 1500
July 9, 2022

I purchased a Flowmaster FX muffler and some Carven exhaust tips. Truck sounds and looks much better now!

Date of experience: July 9, 2022