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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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A while ago I was browsing through the American Truck website and put in my information for the pick-up that I have. It saved the information even though I didn't order anything from them until now. I got frustrated with Amazon after ordering 2 different trailer hitches and both not working for my particular truck, even though the descriptions said that they would fit. I decided to go to the American Truck website to order a trailer hitch because I felt that they knew exactly what I needed. I didn't talk to anyone at the website but they give you the opportunity to speak to someone if you want to. They have a huge selection of parts for my pick-up and I'll be definitely going to order other parts from them when I need to. Ordering parts from a specialized website just for pick-ups is much better than taking your chances on Amazon where you may or may not get the correct parts for your vehicle.
Fast and easy ordering. Delivered on time and packaged with care. Only complaint is that the throttle body spacer I ordered was red on the website, which matched the rest of my engine bay, and I received a black one. After following up with customer service, they informed me the red was out of stock. In the future, maybe give an option for coloring or options when selecting product.
Great pricing on truck products, plus free 3 day delivery is a plus with me. Smooth and quick ordering on products I just ordered for my truck.
Easy install and looks great! I reccomend! Package was delivered on time and I recieved updates on my package.
Navigating the website was pretty easy once I entered my truck in… I love how it automatically shows if the part your looking at will fit on your vehicle! Takes all of the guesswork out! I'll be checking here first for accessories for my new truck!
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Amy
Ext 257
Such a great product if you're looking to level out your truck. Super easy to install and gives you a great ride quality.
Great experience I received my product in a reasonable time And it looks really good on my truck
Rec'd exactly what I ordered (excellent quality) and quicker than expected. Great job! I'm planning to order again with more upgrades for my truck. Hope everything goes just as well as my first experience.
I had a great experience with my purchase from American Trucks. I have been in search of this item for months and they finally had an open boxed item. I was hesitant being opened box but I'm glad I went ahead and ordered. The bezel came in in immaculate condition and shipped to me extremely quickly. I will do business again in the future!
The experience was very good fast shipping and it's going to look awesome on my truck
Install was easy and straight forward, sounds way better and noticeable power difference
Ordering the parts was easy, time to ship was good. However FedEx dropped the ball, they kept leaving the packages in the driveway but listed it as being left by the front door.
Before buying an exhaust I was told they are returnable even with installation as long as it's within the return period. I bought the exhaust knowing if i didn't like it I could return it. Upon requesting for a return due to the exhaust having a terrible drone I was approved for an Advanced RMA where i was charged for the rest of the new exhaust i would be replacing the return with. A month later i get a notice that not only has the new exhaust not been shipped but has been cancelled. I was told it was cancelled due to exhausts not being returnable which i was told twice it can be and even got an advanced RMA approved. AT at this point has failed to do anything other then say tough luck a send me on my way with what i'm also seeing as not even a full refund for the new exhaust. Will never buy from this company again or recommend! Lost my business and respect.
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Fast delivery. Easy to install. I love the way it looks.
Truck part came in on time and with no damage on it.
I was concerned if this would fit on my truck because the original owner had already customized it by reducing the 3 inch pipe to 2 1/2 and then a y to 2 resonators and then to the factory tail pipes. And it was all welded together. But I cut it off at the welds and it fit together just fine and the sound is wonderful. Thanks so much.
Lots of great choices at fair prices. Very happy with the vehicle specific shopping feature
I purchased a Flowmaster FX muffler and some Carven exhaust tips. Truck sounds and looks much better now!
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


I am so sorry to hear about your experience.
Please feel free to reach out to discuss your feedback!
I hope to hear from you soon.
Amy
Ext 257