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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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It was easy to find what I was looking for and very easy to order. I was pleased with how quick I got my order.
No complaints about the product or delivery, but the after sale marketing was annoying.
Great costumer service and fast delivers!
Only thing that I ran into was one item I ordered was broke but over all they got me a new one fast!
Ordered 4 new tires and wheels. Mounted and balanced with TPMS valve stems. Arrived a day early, well packed so no damage. All in all 5 stars.
I ordered an aluminum radiator and it came in a box with a few inches of padding. I ordered it and it came the next day.
Delivery was my only issue but that I do believe falls on FedEx and their lack of ability to get off their asses while the product sat in my local for 3 days.
Absolutely the best Customer service skills!
Great communication
Deceptive add. I purchased these lights off the images provided on American trucks it clearly shows lights with a switch in fact you were just selling the lights which are no good without the switch I am severely disappointed however the price was good.
I was very surprised when my package arrived after only two days.
My shipment arrived in Billings on Saturday and today fedex let me know they have no idea when they will deliver it
Ordered an open box item (f150 exhaust 2009) pictures and info was 100% truthful and right! No bs and up front! Everything worked well and no issues!
Very happy, parts came quickly and correctly. I will use them again soon.
Awesome, can't wait to order more items that my truck needs from your company.
Easy, fast, and great. It was easy to find what I wanted as well as needed. So many options to chose from.
Had a large order made on a Thursday, it was practically delivered over the weekend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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