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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Items arrived in a timely manner and was well packaged with no damage to the items.
Great product on time easy setup great sound was a great purchase
I ordered the Husky wheel well liners for a 2020 2500 HD. They were very difficult to put in. The holes did not line up and the bottom next to the rock fender does not fit right. Unfortunately I did some modifications and can't return. Still not happy but they will do.
Great product instructional video so helpful, worth the price just plug and play
I ordered some towing mirrors and some new smoked out oem taillights. I ordered them on a Sunday. The taillights came Tuesday and the mirrors came Wednesday. Shipping was fast and I just love American Truck products!
Fast shipping and just as described. Highly recommend!
Delivery would have been rated higher and is probably not a result of your doing. But the carrier designated with the delivery was very unreliable. Package was delayed a couple of times. Received package well after the date that was indicated when purchased. Again no fault on your company. Parts in the package were damaged but I had other parts available to replace what was broken. As for the product that was purchased, I am very pleased with the product. Although the side markers are designed incorrectly and have no way to fully attach to the vehicle, but with a little effort was able adapt them to be attached.
Really enjoyed Garage Shopping for my truck. I just wanted to dress it up with some nice touches. Grabbed a bug deflector a slow moving tail gate opener? And some front and back mud flaps.
Very easy, found the parts I wanted, read the reviews, received the proper info that I needed to figure out which brand to use
I ordered some after marker tail light and look way better then I expected!
I ordered a set or General Grabber A/TX 33X12.5X20 with white lettering mounted on the outside. When they came in with black lettering on both sides. I called "Customer service" and was informed that they only come is black now. I was never given the option to approve or cancel the sale. The tires and rims were forced on me. I was offered a $20 per tire compensation to keep what I did not want. The young lady Tea was professional and understanding. Whomever is behind her however does not seem to care about their customers and would rather loose a sale of thousands. While I was on hold, I managed to chat with another company and set up a purchase for the same rims and BFGOODRICH ALL-TERRAIN T/A KO2 WITH WHITE LETTERING in BFGOODRICH® - ALL-TERRAIN T/A KO2 with White lettering. I've got my return label so off to Fedex I go. FYI. Just emptied my American Trucks shopping cart for good. To many other companies that want our business.
Great product. Thank you guys! Just want I was waiting for, good design and great look.
Shipping was a day late so had to pickup at FedEx station the day before. Item was well used, "installed on a truck for three years" a bit rusty, dented and missing specialty bolts. I do not feel like the description was accurate for the item. Would not have purchased if known how used item was.
Service was perfect. From tech support to confirm the part fit my truck, to lighting fast shipping. Great experience!
Easy to put in. Tailgate drops nice and slow. I read other reviews and you only need 1 on the drivers side. I was shocked for a minute when I only received 1.
I needed one Fuel Vapor Double Dark Tinted wheel in a specific size and they have one in an open box for $67 with a scratch on the edge. Mine was bent, so a little scratch save me $300.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.

