Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of American Trucks

American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
How would you rate American Trucks?
grey stargrey stargrey stargrey stargrey star

American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

Instant Feedback

46,902 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Sang P.
Unfollow Sang P.
Share Review
Report Review

Good shipping
September 19, 2022

Items arrived in a timely manner and was well packaged with no damage to the items.

Date of experience: September 18, 2022
New York
1 review
0 helpful votes
Follow Carter P.
Unfollow Carter P.
Share Review
Report Review

Muffler bypass
September 19, 2022

Great product on time easy setup great sound was a great purchase

Date of experience: September 18, 2022
Texas
2 reviews
0 helpful votes
Follow Keith F.
Unfollow Keith F.
Share Review
Report Review

Don't think these were the right product
September 19, 2022

I ordered the Husky wheel well liners for a 2020 2500 HD. They were very difficult to put in. The holes did not line up and the bottom next to the rock fender does not fit right. Unfortunately I did some modifications and can't return. Still not happy but they will do.

Date of experience: September 18, 2022
Texas
1 review
0 helpful votes
Follow Brian Z.
Unfollow Brian Z.
Share Review
Report Review

Bible B
September 18, 2022

Up load was fast. Easy to install and works great.

Date of experience: September 18, 2022
Florida
2 reviews
0 helpful votes
Follow scott T.
Unfollow scott T.
Share Review
Report Review

Insane audio
September 18, 2022

Great product instructional video so helpful, worth the price just plug and play

Date of experience: September 18, 2022
Ohio
1 review
0 helpful votes
Follow Josh W.
Unfollow Josh W.
Share Review
Report Review

Great Experience
September 18, 2022

I ordered some towing mirrors and some new smoked out oem taillights. I ordered them on a Sunday. The taillights came Tuesday and the mirrors came Wednesday. Shipping was fast and I just love American Truck products!

Date of experience: September 18, 2022
Florida
1 review
0 helpful votes
Follow Alexander V.
Unfollow Alexander V.
Share Review
Report Review

Ram 1500 fender flared
September 18, 2022

Fast shipping and just as described. Highly recommend!

Date of experience: September 17, 2022
North Carolina
1 review
0 helpful votes
Follow Ryan Q.
Unfollow Ryan Q.
Share Review
Report Review

Shipping was not the best
October 18, 2022

Delivery would have been rated higher and is probably not a result of your doing. But the carrier designated with the delivery was very unreliable. Package was delayed a couple of times. Received package well after the date that was indicated when purchased. Again no fault on your company. Parts in the package were damaged but I had other parts available to replace what was broken. As for the product that was purchased, I am very pleased with the product. Although the side markers are designed incorrectly and have no way to fully attach to the vehicle, but with a little effort was able adapt them to be attached.

Date of experience: September 17, 2022
Minnesota
1 review
0 helpful votes
Follow Travis N.
Unfollow Travis N.
Share Review
Report Review

Garage Shopping for my F150
September 17, 2022

Really enjoyed Garage Shopping for my truck. I just wanted to dress it up with some nice touches. Grabbed a bug deflector a slow moving tail gate opener? And some front and back mud flaps.

Date of experience: September 17, 2022
Canada
1 review
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

New cold air intake
September 17, 2022

Very easy, found the parts I wanted, read the reviews, received the proper info that I needed to figure out which brand to use

Date of experience: September 17, 2022
Minnesota
1 review
0 helpful votes
Follow Jesse T.
Unfollow Jesse T.
Share Review
Report Review

Tail lights
September 16, 2022

I ordered some after marker tail light and look way better then I expected!

Date of experience: September 16, 2022
Florida
1 review
0 helpful votes
Follow Chris T.
Unfollow Chris T.
Share Review
Report Review

I ordered a set or General Grabber A/TX 33X12.5X20 with white lettering mounted on the outside. When they came in with black lettering on both sides. I called "Customer service" and was informed that they only come is black now. I was never given the option to approve or cancel the sale. The tires and rims were forced on me. I was offered a $20 per tire compensation to keep what I did not want. The young lady Tea was professional and understanding. Whomever is behind her however does not seem to care about their customers and would rather loose a sale of thousands. While I was on hold, I managed to chat with another company and set up a purchase for the same rims and BFGOODRICH ALL-TERRAIN T/A KO2 WITH WHITE LETTERING in BFGOODRICH® - ALL-TERRAIN T/A KO2 with White lettering. I've got my return label so off to Fedex I go. FYI. Just emptied my American Trucks shopping cart for good. To many other companies that want our business.

Date of experience: September 16, 2022
California
1 review
0 helpful votes
Follow Jose Y.
Unfollow Jose Y.
Share Review
Report Review

Diesel cap
September 16, 2022

Great product. Thank you guys! Just want I was waiting for, good design and great look.

Date of experience: September 15, 2022
Oregon
1 review
0 helpful votes
Follow Tommy K.
Unfollow Tommy K.
Share Review
Report Review

Level kit
September 16, 2022

I ordered and got level kit very quickly.it will look great under my 2017 ford 4x4 truck for sure.

Date of experience: September 15, 2022
Arizona
3 reviews
0 helpful votes
Follow marcus J.
Unfollow marcus J.
Share Review
Report Review

Just okay
October 15, 2022

Shipping was a day late so had to pickup at FedEx station the day before. Item was well used, "installed on a truck for three years" a bit rusty, dented and missing specialty bolts. I do not feel like the description was accurate for the item. Would not have purchased if known how used item was.

Date of experience: September 15, 2022
Ohio
1 review
0 helpful votes
Follow US I.
Unfollow US I.
Share Review
Report Review

Satisfied
September 15, 2022

Received everything I ordered in a timely manner. Quality parts at great prices.

Date of experience: September 15, 2022
Texas
1 review
0 helpful votes
Follow Eli C.
Unfollow Eli C.
Share Review
Report Review

Oil Separator
September 15, 2022

Product works well easy to install and easy to maintain

Date of experience: September 15, 2022
Rhode Island
1 review
0 helpful votes
Follow chris F.
Unfollow chris F.
Share Review
Report Review

Service was perfect. From tech support to confirm the part fit my truck, to lighting fast shipping. Great experience!

Date of experience: September 14, 2022
Illinois
1 review
0 helpful votes
Follow Bob H.
Unfollow Bob H.
Share Review
Report Review

Tailgate shock
September 15, 2022

Easy to put in. Tailgate drops nice and slow. I read other reviews and you only need 1 on the drivers side. I was shocked for a minute when I only received 1.

Date of experience: September 14, 2022
Maryland
1 review
0 helpful votes
Follow Blake F.
Unfollow Blake F.
Share Review
Report Review

Open Box Deals saved the day!
September 15, 2022

I needed one Fuel Vapor Double Dark Tinted wheel in a specific size and they have one in an open box for $67 with a scratch on the edge. Mine was bent, so a little scratch save me $300.

Date of experience: September 14, 2022