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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

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47,045 reviews

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Pennsylvania
1 review
0 helpful votes
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Money back
October 5, 2022

It was a great experience with the person who I talked with, but I was promised the price from the catalog and it is still not adjusted to our affirm account.

Date of experience: October 4, 2022
New Mexico
1 review
0 helpful votes
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Grill order
October 4, 2022

Excellent just had to figure out which one. Only thing is the install seems kinda vague. Guess we will see when I get it an try to install.

Date of experience: October 4, 2022
Ohio
1 review
0 helpful votes
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Truck parts
October 4, 2022

Ordered and was delivered on time. Everything came to our house with satisfaction. Thank you

Date of experience: October 4, 2022
California
1 review
0 helpful votes
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Great customer service
October 4, 2022

Quick shipping and a copious amount of products to choose from.

Date of experience: October 4, 2022
New Jersey
1 review
0 helpful votes
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Horrible product Dash organizer does not fit my truck at all

Date of experience: October 4, 2022
Pennsylvania
1 review
0 helpful votes
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Carven Exhaust
October 4, 2022

Came faster than expected. Looking forward to getting it installed and hearing it.

Date of experience: October 4, 2022
Virginia
1 review
0 helpful votes
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Quick delivery
October 4, 2022

Quick and fast delivery - much appreciated - product was what I purchased

Date of experience: October 4, 2022
Arizona
1 review
0 helpful votes
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I had zero issues finding what I needed and researching options. I was able to purchase the perfect intake for my truck without any problems. I've already received tracking for my shipment. I couldn't be happier with my shopping experience.

Date of experience: October 3, 2022
Tennessee
1 review
0 helpful votes
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Not recommended
October 3, 2022
Updated review

Seat covers are limited in colors. Picture is not representative of my sears so I hope they fit. On the positive - did have the covers in stock. Covers are canvas duct and not lined. For the money, they should be lined. And no installation instructions. Would not recommend as I do for see damage to leather seats. I will be returning them.

Date of experience: October 3, 2022

Seat covers are limited in colors
September 26, 2022
Previous review

Seat covers are limited in colors. Picture is not representative of my sears so I hope they fit. On the positive - did have the covers in stock.

Date of experience: September 25, 2022

Pricing is fair and shipping is quick
August 19, 2022
Previous review

Pricing is fair and shipping is quick.

Date of experience: August 19, 2022

Quick service
June 8, 2022
Previous review

The coil packs I ordered were delivered a day early and before I returned home from work. They were nicely packaged and damage free. Being a brand name product they were pricey, but didn't find them any cheaper elsewhere. I am satisfied with the product overall and would recommend AT for your truck needs.

Date of experience: June 8, 2022
Oregon
1 review
0 helpful votes
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Shipping
October 3, 2022

Shopping was a few day late. Had to cancel the schedule appointment to install the bed cover otherwise everything else is great

Date of experience: October 3, 2022
Rhode Island
1 review
0 helpful votes
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Good
October 3, 2022

Your site was very ez- to use. Many parts on hand. Free shipping is also very nice.

Date of experience: October 3, 2022
Louisiana
1 review
0 helpful votes
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Great Website
October 3, 2022

The website is very intuitive and helpful. My bed cover came in 2 days, great quality just as promised.

Date of experience: October 3, 2022
Texas
1 review
0 helpful votes
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Fits perfect! Took 15 min to install and really can't tell the difference from the original GM part.

Date of experience: October 3, 2022
South Carolina
1 review
0 helpful votes
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Satisfied
October 3, 2022

Smooth purchase and quick delivery. Product is exactly what I wanted

Date of experience: October 3, 2022
Texas
1 review
0 helpful votes
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Truck step side rails
October 3, 2022

Very good quality - ordered the ones to fit the 2022 double cab but received the ones that fit the 2022 crew cab, so they were a little longer, but I built a bracket to retro fit them. They are excellent. Thank you,

Date of experience: October 3, 2022
Massachusetts
1 review
0 helpful votes
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Tires and Wheels
October 3, 2022

Great customer service and quick shipping. Everything arrived undamaged and no missing parts. Will do business with American again in the future.

Date of experience: October 3, 2022
Virginia
1 review
0 helpful votes
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Excellent
October 3, 2022

Wow, brings it to life, easy set up with product, simple checkout process and very fast delivery

Date of experience: October 2, 2022
California
1 review
0 helpful votes
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F150
October 3, 2022

I had some questions and customer service stayed in the phone several minutes to help me with my decision.

Date of experience: October 2, 2022
New York
1 review
0 helpful votes
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Perfect service
October 2, 2022

Package arrived quickly and everything in the box was perfect and nothing was missing

Date of experience: October 2, 2022
Colorado
1 review
0 helpful votes
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Fast and easy!
October 2, 2022

The rims and accessories I ordered are exactly what I expected, they made it easy to browse and pick what I wanted. I really appreciated how quick I received my order to. I will definitely be a returning customer!

Date of experience: October 2, 2022