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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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It was a great experience with the person who I talked with, but I was promised the price from the catalog and it is still not adjusted to our affirm account.
Excellent just had to figure out which one. Only thing is the install seems kinda vague. Guess we will see when I get it an try to install.
Ordered and was delivered on time. Everything came to our house with satisfaction. Thank you
Quick shipping and a copious amount of products to choose from.
Horrible product Dash organizer does not fit my truck at all
Came faster than expected. Looking forward to getting it installed and hearing it.
Quick and fast delivery - much appreciated - product was what I purchased
I had zero issues finding what I needed and researching options. I was able to purchase the perfect intake for my truck without any problems. I've already received tracking for my shipment. I couldn't be happier with my shopping experience.
Seat covers are limited in colors. Picture is not representative of my sears so I hope they fit. On the positive - did have the covers in stock. Covers are canvas duct and not lined. For the money, they should be lined. And no installation instructions. Would not recommend as I do for see damage to leather seats. I will be returning them.
Seat covers are limited in colors. Picture is not representative of my sears so I hope they fit. On the positive - did have the covers in stock.
Pricing is fair and shipping is quick.
The coil packs I ordered were delivered a day early and before I returned home from work. They were nicely packaged and damage free. Being a brand name product they were pricey, but didn't find them any cheaper elsewhere. I am satisfied with the product overall and would recommend AT for your truck needs.
The website is very intuitive and helpful. My bed cover came in 2 days, great quality just as promised.
Fits perfect! Took 15 min to install and really can't tell the difference from the original GM part.
Very good quality - ordered the ones to fit the 2022 double cab but received the ones that fit the 2022 crew cab, so they were a little longer, but I built a bracket to retro fit them. They are excellent. Thank you,
Great customer service and quick shipping. Everything arrived undamaged and no missing parts. Will do business with American again in the future.
Package arrived quickly and everything in the box was perfect and nothing was missing
The rims and accessories I ordered are exactly what I expected, they made it easy to browse and pick what I wanted. I really appreciated how quick I received my order to. I will definitely be a returning customer!
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.

