Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of American Trucks

American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
How would you rate American Trucks?
grey stargrey stargrey stargrey stargrey star

American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

Instant Feedback

47,012 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow GABRIEL J.
Unfollow GABRIEL J.
Share Review
Report Review

Confidence and speed
October 10, 2022

Customer service and great knowledge about the products helped me to choose my products well thanks for everything

Date of experience: October 10, 2022
Maine
1 review
0 helpful votes
Follow Peter H.
Unfollow Peter H.
Share Review
Report Review

Chevy Fender Flares
October 10, 2022

Found the flares that worked for me, price was good, they were shipped quick, receive when I was told I would get them they look great in the box, but were missing the rubber gasket material, contacted customer service, they said they would send replacement right out.

Date of experience: October 9, 2022
Iowa
1 review
0 helpful votes
Follow Kevin W.
Unfollow Kevin W.
Share Review
Report Review

Replacement Mirror
October 10, 2022

The mirror looks exactly like the factory one being replaced. Shipping was extremely fast.

Date of experience: October 9, 2022
New Jersey
1 review
0 helpful votes
Follow Stefan U.
Unfollow Stefan U.
Share Review
Report Review

Great experience
October 10, 2022

Everything shipped in a timely fashion. Install went seamlessly and took about 2 hrs total for both my AirAide cold air intake and my Barricade side steps.

Date of experience: October 9, 2022
Illinois
1 review
0 helpful votes
Follow David V.
Unfollow David V.
Share Review
Report Review

Ford Tailgate Panel
October 9, 2022

Found just what I needed to replace the panel on my step tailgate. Received it quickly and very easy to install.

Date of experience: October 9, 2022
Rhode Island
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Share Review
Report Review

Lug nuts
October 9, 2022

Easy and fast not quite as pictured but a quality product

Date of experience: October 9, 2022
Virginia
1 review
0 helpful votes
Follow Mac X.
Unfollow Mac X.
Share Review
Report Review

Great service
October 9, 2022

Well packed and delivered in a timely manner. Nice product.

Date of experience: October 9, 2022
Texas
1 review
0 helpful votes
Follow Michael E.
Unfollow Michael E.
Share Review
Report Review

F150 grill overlay
October 9, 2022

Grill overlay was easy to install on my 2015 ford f150 xlt and fits and looks great

Date of experience: October 9, 2022
Kansas
1 review
0 helpful votes
Follow Danielle Q.
Unfollow Danielle Q.
Share Review
Report Review

Speedy Delivery
October 9, 2022

I was impressed by how quick I received my product and the quality of it was just what I expected.

Date of experience: October 8, 2022
Nevada
1 review
0 helpful votes
Follow Bill E.
Unfollow Bill E.
Share Review
Report Review

Rough Country Cold Air Intake
October 8, 2022

All in all I am pleased with the Rough Country Cold Air Intake. The listing and descriptors in the AT website was correct. However, the fit for my 2019 Ford F150 5.0 was not exact. The fix for my application was to angle the pipe that attaches to the throttle body in order to properly contact to the Cold Air Box and vacuum hoses. But other than the minor alterations I'm pleased.

Date of experience: October 8, 2022
Pennsylvania
1 review
0 helpful votes
Follow GREG I.
Unfollow GREG I.
Share Review
Report Review

Bug deflector
October 8, 2022

Easy to find and price is right. Helpful video to watch and see how hard it is to do

Date of experience: October 8, 2022
New York
1 review
0 helpful votes
Follow Justin Y.
Unfollow Justin Y.
Share Review
Report Review

Very reliable company
October 8, 2022

Thanks for the great service. Very reliable and have what u need for your truck and get it fast

Date of experience: October 7, 2022
New York
1 review
0 helpful votes
Follow Caleb B.
Unfollow Caleb B.
Share Review
Report Review

Hello,

I have never written a review for bad service before, but I have had a really bad experience with American Truck. I was extremely disappointed with my experience, especially after hearing such good things about American Truck.

I had ordered a retractable bed cover for my truck on July 18th and was told that the expect shipping date would be the following week. After waiting several weeks, I still hadn't received my item and hadn't been updated on why there was a delay. I reached out to American Truck several times and was assured that the bed cover would be shipping the following week. After waiting until September for this item and seeing that it had been delayed again until November, I called customer service and had them cancel my order and issue a refund. After waiting one month for my refund I still hadn't received it. I reached back out to the company today and found out that they hadn't actually processed my refund or cancelled my order. I was/am extremely disappointed.

The whole time I was waiting on my order (and still today), the bedcover is listed on their website as "in stock" with delivery in the next four to six day. I feel like this is false advertising and fraudulent. When I had called customer service and asked why I had been waiting 6 weeks for a product that is "in stock," I was told that American Truck doesn't actually stock the item, they are just a middleman with the supplier.

Date of experience: October 7, 2022
Arizona
1 review
0 helpful votes
Follow Douglas W.
Unfollow Douglas W.
Share Review
Report Review

Dbrod
October 7, 2022

Products and shipping were spot on. Will be buying more especially performance parts.

Date of experience: October 7, 2022
Georgia
1 review
0 helpful votes
Follow Zachary Q.
Unfollow Zachary Q.
Share Review
Report Review

Great
October 7, 2022

It was great…………………………………………………………………………………. Thanks

Date of experience: October 7, 2022
Tennessee
1 review
0 helpful votes
Follow Roger A.
Unfollow Roger A.
Share Review
Report Review

Best I've seen the service was great shipped it within just a few days got it fast cuz when you need parts they will get it to you quickly it is worth your time to shop American truck

Date of experience: October 7, 2022
North Carolina
1 review
0 helpful votes
Follow Gregory D.
Unfollow Gregory D.
Share Review
Report Review

Perfect fit for truck
October 7, 2022

Easy install and worked as described. I was completely satisfied.

Date of experience: October 7, 2022
Texas
3 reviews
0 helpful votes
Follow Andrew G.
Unfollow Andrew G.
Share Review
Report Review

I am fairly pleased with the products at this time, and would recommend American Trucks to anyone for their products, quality, and and timely delivery.

Date of experience: October 7, 2022
Nevada
1 review
0 helpful votes
Follow Rod B.
Unfollow Rod B.
Share Review
Report Review

Truck Soup
October 7, 2022

Easy to find products I want at good prices shipped quickly to my address, saving me gas money.

Date of experience: October 6, 2022
Georgia
1 review
0 helpful votes
Follow OCTAVIA M.
Unfollow OCTAVIA M.
Share Review
Report Review

Fit Perfect
October 7, 2022

Product fit perfect, shipment was fast. Will be ordering more products from this site.

Date of experience: October 6, 2022