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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Customer service and great knowledge about the products helped me to choose my products well thanks for everything
Found the flares that worked for me, price was good, they were shipped quick, receive when I was told I would get them they look great in the box, but were missing the rubber gasket material, contacted customer service, they said they would send replacement right out.
The mirror looks exactly like the factory one being replaced. Shipping was extremely fast.
Everything shipped in a timely fashion. Install went seamlessly and took about 2 hrs total for both my AirAide cold air intake and my Barricade side steps.
Found just what I needed to replace the panel on my step tailgate. Received it quickly and very easy to install.
Easy and fast not quite as pictured but a quality product
Grill overlay was easy to install on my 2015 ford f150 xlt and fits and looks great
I was impressed by how quick I received my product and the quality of it was just what I expected.
All in all I am pleased with the Rough Country Cold Air Intake. The listing and descriptors in the AT website was correct. However, the fit for my 2019 Ford F150 5.0 was not exact. The fix for my application was to angle the pipe that attaches to the throttle body in order to properly contact to the Cold Air Box and vacuum hoses. But other than the minor alterations I'm pleased.
Easy to find and price is right. Helpful video to watch and see how hard it is to do
Thanks for the great service. Very reliable and have what u need for your truck and get it fast
Hello,
I have never written a review for bad service before, but I have had a really bad experience with American Truck. I was extremely disappointed with my experience, especially after hearing such good things about American Truck.
I had ordered a retractable bed cover for my truck on July 18th and was told that the expect shipping date would be the following week. After waiting several weeks, I still hadn't received my item and hadn't been updated on why there was a delay. I reached out to American Truck several times and was assured that the bed cover would be shipping the following week. After waiting until September for this item and seeing that it had been delayed again until November, I called customer service and had them cancel my order and issue a refund. After waiting one month for my refund I still hadn't received it. I reached back out to the company today and found out that they hadn't actually processed my refund or cancelled my order. I was/am extremely disappointed.
The whole time I was waiting on my order (and still today), the bedcover is listed on their website as "in stock" with delivery in the next four to six day. I feel like this is false advertising and fraudulent. When I had called customer service and asked why I had been waiting 6 weeks for a product that is "in stock," I was told that American Truck doesn't actually stock the item, they are just a middleman with the supplier.
Products and shipping were spot on. Will be buying more especially performance parts.
It was great…………………………………………………………………………………. Thanks
Best I've seen the service was great shipped it within just a few days got it fast cuz when you need parts they will get it to you quickly it is worth your time to shop American truck
Easy install and worked as described. I was completely satisfied.
I am fairly pleased with the products at this time, and would recommend American Trucks to anyone for their products, quality, and and timely delivery.
Easy to find products I want at good prices shipped quickly to my address, saving me gas money.
Product fit perfect, shipment was fast. Will be ordering more products from this site.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.

