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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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All the items ordered arrived quickly and fit perfectly.
Overall, extremely satisfied from ordering to receiving the shipment on my first try.
Fast delivered nice products always have lot stuff for your truck
Buying a second to replace both at the same time. Cart would not allow me to update quantity on first order. The first order was an open package - missing some hardware. Was missing all hardware and bushings and hardware but still great value at just under $14. As in past experiences 3d printed TPU bushings, bought hardware, and all went well... except neither shock had the Skyjacker 7000 sticker.
Buying a second to replace both at the same time. Cart would not allow me to update quantity on first order.
Wanted to purchase 2 of the item but could not update quantity
MBRP installer series.
Quick delivery, easy instal. Video@ American Truck should just how easy the instal can be.
Great fit, product was exactly as described, easy to install, fits and looks great.
Exactly what I wanted and was almost a week faster on shipping than the competition
Always a quick and speedy delivery I was always hesitant to order from sites that sell things but have had no issues as this was my third order from the site.
Then receive all the parts with the order and send it back
Excellent customer service and easy to shop online
So far so good. Ordering was easy. Delivery was on time
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Amy
Ext 257
The product was easy to install just as stated and works great would recommend it to everyone with AFM on their truck
Easy purchase to make. I like the videos that compared the different products.
The support with installation and fast delivery was excellent. Very happy with the service American Truck's provided.
I submitted a review for the MP Concepts Upper Replacement Grille with LED Lighting and LED DRL; Matte Black. It described in detail the thinks I liked and the issues I had with the product. Highlighting that, 3 months after installation, the DRL lights' plastic is cracking. I submitted a picture immediately after the installation of the entire grille and the images of the plastic cracking. My review was submitted for review, along with the pictures. But, only the picture of the entire grille after the installation was approved. I no longer trust any of their reviews or pictures and will no longer order from this company when they cannot stand behind their products. Contacting support because my product is outside of the 30-day return policy there is nothing they can do. Basically, we stand behind our products for 30 days after that you are on your own. Nothing like spending $440 on a grille because it had good reviews, only to find out that bad reviews and pictures of the grille are filtered out, to begin with. Never again I wish I had found site jabber before and learned about the crap customer service before even ordering from them.
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
Quick response on a return and help me on my new orders
Got the product pretty quickly. Haven't had time to do the leveling kit but the antenna was a 2 minute thing. Super easy.
Part arrived a day earlier than expected. Easy to install. Noticeable improvement over OEM.
I thought American Trucks had a nice selection for my truck. Easy to get back to on the web in a google search. Lastly, the shipping was incredible. I only purchased standard shipping and I couldn't believe how quickly they came. They really undersold and over delivered. I love that philosophy.
Ordering was fast and easy shipping was also fast will on time arriving
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257