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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Placed order and received it two days early! Great Job
I have ordered many parts from American trucks and have not had any problems with the parts or my orders.
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Amy
Ext 257
Great overall experience! Large variety of quality products to choose from and very quick delivery of the goods, which arrived in perfect shape!
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Amy
Ext 257
THE REPLACEMENT PART LOOKS FACTORY. WELL BUILT. THE ONLY THING I AM UPSET ABOUT IS THAT I SPECIFICALLY ASKED TWICE, IF THE MATCHING PASSENGER CAP CAME WITH THE MIRROR ASSEMBLY. IT CLEARLY SHOWS IT IN ONE OF THE PICTURES ON THE WEBSITE. I WAS TOLD NO. SO I ORDERED A CAP TO MATCH THE PASSENGER ONE TO PUT ON THE NEW PART. WELL WHEN I OPENED THE BOX, GUESS WHAT WAS IN IT. A MATCHING PASSENGER CAP. YOUR CUSTOMER SERVICE NEEDS TO BE UP TO DATE ON YOUR PARTS. I WILL DEFINITELY USE YOUR COMPANY AGAIN IF I NEED SOMETHING THAT YOU SELL, BUT I WOULD LIKE TO KNOW EXACTLY WHAT I AM GETTING. THANKS
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If you would like to discuss, please feel free to reach out.
I look forward to speaking with you.
Amy
Ext 257
My experience has always been good with American Truck. The prices, the customer service, the ease of returns. You all really make your company shine.
Excellent. Very simplistic. Will make the truck stand out. If only I could get a Gloss Red Bow Tie for the front grille.
Matthew was a tremendous help in expediting this purchase.
From the initial order to delivery and installation I am very satisfied and will be doing more business with American Truck!
I received the mirror and it fit perfectly, wish I had thought to order the mirror cap at the same time. Order the cap and will install when I receive it.
Awesome parts and better customer service!
American Trucks cares about your needs. I needed to return a part that didn't fit my truck. No problems and they were helpful.
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Amy
Ext 257
I was so surprised when I receive the package because it came a week earlier than the expected date, and the parts that I order were exactly what I needed it. Thank you American Trucks.
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If you would like to discuss, please feel free to reach out.
I look forward to speaking with you.
Amy
Ext 257
Product came as promised and works great. Very pleased with my overall experience.
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If you would like to discuss, please feel free to reach out.
I look forward to speaking with you.
Amy
Ext 257
Website had the products I was looking for in stock, shipping was fast and parts were correct
Always easy and convenient to shop, purchase and be delivered.
So i had a rock lights and mirror tint ordered and i couldnt find the mirror tint until i open the actual box for the rock lights and they slipped it in there. Kind of weird but hey i got my stuff
Running boards came a day early,had them on my truck in less than an hour.
Second time ordering everything has been as advertised.
Heard american truck had quality parts and i wanted to try them out. Very easy to look at items and talk with customer service if questions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
If you would like to discuss, please feel free to reach out.
I look forward to speaking with you.
Amy
Ext 257