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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Shipping is horrible ordered 2 weeks ago still no number to track not shipped it is happing on everything I buy all items and dates
Although, creating an account, I still have to put in my truck information looking for parts every time
Great to deal with shipping really fast parts as stated got my part parts early great price will be order again
Always fast and exact ordering. Exciting to actually get what's ordered and not cheap crap.
I like your products and use your company to upgrade my 2022 Raptor.
It was great came in faster than expected and everything was there
I go these brake pads and rotors and they fit perfectly. I like the ceramic pads for the braking feel. There is no noise and they work smooth as butter. 10/10 I'd buy again.
Excellent service, just need option to track order, or there than that perfect shipping.
Buena calidad y envío rapido todo me llego a tiempo
Easy install and makes a Whistling noise when it's sucking in air
The finish is seem less with rest of truck. It's updatable and fast. I'm using wired CarPlay mainly, but with hotspot turned on you can watch YouTube and Netflix etc while driving around. I received the item days after purchase. Even when it said 3-5weeks.
I ordered a set of taillights for my Ram. They shipped the next day and arrived the day after. Very fast and very reliable.
The boxes arrived severely damaged. It appears all parts were still inside, but the boxes were in such poor shape that the product was bare and sticking out of the box.
Easy to find the right part and reasonable prices.
Bumper arrived with various gouges and bent peices for the fog lamps, fram mounts showed signs of previous installation(some scraping on paint for part that were wrapped alone in foam) and the delivery driver left the 250lb bumper on the pallet in the center of my driveway 2 feet from the endge of thr road(blocking entrance to my drivway until i figured out how to move it out of the way). Overall the bumper is awesome, has survived hitting 2 deer and 5 turkeys(spring 2023 in Maine) only complaint is really just the delivery.
First Class that's all you get nothing more to add
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members