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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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A T keeps you informed every step of the way regarding product shipment and delivery.
Fast delivery very happy with the progress thanks again AT
Shipping was quick install was easy love the growl it makes now sound is not too loud would say just right.
The tailgate decals fit perfectly and look great. My wife even likes them…enough said! Thanks!
Didn't get my order, they claim they can't ship to a PO box!
Front moulding do not fit they or 1/4 in different in the back of the molding to the wheel opening tried everything they are not bent write hope they make it write
He received them in a timely manner and really likes them!
Very pleased with the design and quality of craftmanship.
Fast shipping and at very good prices and the product was perfect fit
Super fast shipping and great service! The parts I ordered were exactly as described.
Ordering was easy and product came when expected. However installing was a nightmare
Called about installing problem
Representative was useless
Really like their service and products.
Good people good service
Super quick and easy checkout. Easy to find what I was looking for
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


I am so sorry to hear that.
If you would like to discuss,
Please reach out. I would be happy to speak to you about it.
Amy
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