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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I called over the phone can't remember the gentleman that help me but he was helper and got me the right set of coilovers.
Easier than most web sites to maneuver. One thing I did notice even though I had my vehicle entered in kept showing me parts for Ford f150.
Great product and shipped really fast. The only draw back was that the sides of the switch has slightly larger risers than the previous and need to be shaven down. Other than that great!
Chris called me to see if he could be of assistance and he was great
Awesome parts. Great sound easy to find American trucks yeah!
I previously ordered these from another site, the my emailed the next day saying they were out. I then ordered them from here and I was nervous the same thing would happen, but instead I got an email fast saying my order shipped. The whole process was easy and fast and the mats are perfect!
One piece was in package and accepted, other piece was out of box, bracket was bent and exterior was scratched. I will be returning passenger side storage box for replacement.
Nothing over the top, the coils I bought are the same price as Summit and Jegs. At least first timers get a free gift with their order. So nothing special here.
Thank you for your feedback!
If you have any questions -
Please let me know.
Amy
EXT 257
Easy as easy can be. Part was perfect, communication was spot on. Overall a great process.
Very quick and easy. AT did a great job keeping my product before me. Plugged in all particulars of my Silverado and your app took me to the right fitment.
Everything went good from placing order and customer help to receive my order.
Took us awhile but we figured out the instructions. Need better instructions
Easy and simple, shipping was really fast and arrived in two days.
I am a car dealer in South Jersey and I had a customer who purchased a 202 Ram 1500 from us and wanted running boards for his truck. First time I used this website and it was incredibly helpful being able to narrow down exactly which options would fit his truck. I called up for some assistance and the woman I spoke with was incredibly helpful and assisted me with ordering the items. They arrived quickly and the customer was very happy. Excellent experience! Would definitely use again! Highly recommend!
Ordering was easy and I received my Last Boks Truck Bed Cargo Box exactly as scheduled for delivery. Although, I was a little surprised that American Trucks didn't offer some kind of discount for first time buyers
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that.
I see you have reached out to have that set up with
Our customer service.
If you have any questions, please let me know.
Amy
EXT 1257