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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Love this thing! Install was nice and easy and it added so much to my truck I recommend this to anyone at all who wants more power in their truck and a nice growl
Good so far. Ordering and shipping, received product in less than 5 business days.
Put the bumper on and it fits. Looks good. Shipping wasn't great. Hardware was missing because of holes in the box. But that's more on the shipping side.
Everything was fine but the delivery came later than it was projected after order
Some dented components from delivery but able to make it work. With some added labor cost.
I've been looking at the T-Style radio for my 13 F-150 for a while. Before I purchased I had some questions. I got connected with Anothy via chat and he was very helpful! Good information and he was familiar with the unit. Will buy for American Trucks again for sure!
The order was easy to submit and I'm ready to put it on
American Trucks made it easy to find what we needed & made sure it fit our new truck. Fast shipping too!
Looking forward to using the new tent! It arrived early and in perfect condition. We are looking forward to many trips and adventures.
This is my second purchase my first was great bought some running boards the fit was perfect
Fast delivery and my parts was not damaged. I've ordered parts from other companies and had to send em back due to damaged parts. Waiting for clear weather to install parts but other than that everything looks great.
The clamp on exhaust hanger didn't fit over the pipe properly as it was either damaged in shipping or never shaped correctly. It took nearly an hour of doing everything we could think of to get it to go on the exhaust pipe. The system itself went together fine after we fixed the issue and I am pleased with the sound.
Thank you for your feedback!
I see you have reached out to our customer service.
If you have any questions, Please let us know.
Amy
EXT 1257
The tail and backup lights did not work properly and had to be returned. Best to use local auto parts stores for this type of item for easier returns.
I am so sorry to hear that.
If you would like to discuss your experience,
I would be happy to speak with you.
Amy
EXT 1257
Originally FedEx said it would be delivered today. Then they went to Wednesday and finally got here on Thursday. They really did not do very good job of delivering the package.
Great experience. Was shipped in a timely matter. Would recommend to anyone looking for truck parts.
I had power amps. Had some battery issues. Killed the module. Not disappointed. I forgotten that fixed side steps keep the rock chips at a dull roar. Just needed something like oem. Plastic end caps with plastic thresholds and a black painted metal frame not bad. Instructions suck as usual. Got it figured out. Not horrible for the price and interest level. Thank you! Fast shipping and as described.
Delivery was on the spot but I had a issue never heard back from u
I am sorry to hear you had an issue.
I have reviewed your order- I see you contacted our customer service.
It looks like we have left you a voicemail. I have sent you an email as well.
Please let us know if you have any questions.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to hear that.
If you have any questions, or would like to discuss your experience-
Please let me know.
Amy
EXT 1257