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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Very good order. Shipment delivered and we received. No surprises and delivery updates we outstanding.
Website very easy to work through and great description of parts which made easy to find and put in cart. Fast shipping and packaging protected products.
The whole buying experience was great no problems at all. Prices were great and product is high quality.
So much inventory to choose from. Depending on the day they have some really great deals too. Shipping is always fast and priced right.I love American trucks!
Was not expecting to receive it as fast as I did keep up the good work outstanding
Appreciate the customer service from inquiry to delivery. Efficient and fast!
Excellent,very quick and easy-to-use website very professional and courteous
Great products and website was easy to use. Thermostat was easy install and is keeping my Ram at 185 degrees.
Website easy to use, checkout was simple.
Everything looks like its there.
But never received a receipt or confirmation email.
I install it and works great, I'm glad I got it from American Trucks because they always got your back if you make a mistake in your order.
Thank you American Trucks
Excellent experience. Excellent product. Quick delivery and they set up installation for me too. All American Truck in Beaverton Oregon did a fantastic installation job!. Quick and painless. Black bumper looks so good I am not even going to paint it.
Exhaust Went On Truck Like Charm, Watched Install Video Couple Time's Worked Out Just Like Video
Had No Problem Looking Up Parts From Web Site.
Ordered this product came a lot faster than I thought it was going to however it was scratched but but that doesn't change the performance of it.
Navigating the website was easy and I basically needed anything to replace my blown out rear shocks, and for $100 I was skeptical at first but the reviews seemed very good so I bought them and man the ride quality difference is night and day even if my stock shocks were blown out I could tell instantly that they are an upgrade from stock in general. Highly recommend best bang for your buck
Great site to navigate, love the reviews and pics that customers submit. Delivery arrived on the estimated day, and shipping was quick considering I live in Canada.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


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Amy
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