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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

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46,899 reviews

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Texas
1 review
0 helpful votes
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Part is better than original
June 4, 2023

Very good order. Shipment delivered and we received. No surprises and delivery updates we outstanding.

Date of experience: June 4, 2023
Mississippi
1 review
0 helpful votes
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Bumper Parts 22 Silverado
June 4, 2023

Website very easy to work through and great description of parts which made easy to find and put in cart. Fast shipping and packaging protected products.

Date of experience: June 4, 2023
Wisconsin
1 review
0 helpful votes
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Great product and service.
June 4, 2023

The whole buying experience was great no problems at all. Prices were great and product is high quality.

Date of experience: June 4, 2023
Illinois
1 review
0 helpful votes
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So much inventory to choose from. Depending on the day they have some really great deals too. Shipping is always fast and priced right.I love American trucks!

Date of experience: June 4, 2023
Virginia
1 review
0 helpful votes
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Front grill accessories
June 4, 2023

Was not expecting to receive it as fast as I did keep up the good work outstanding

Date of experience: June 4, 2023
Georgia
1 review
0 helpful votes
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Quick shipping!
June 4, 2023

Appreciate the customer service from inquiry to delivery. Efficient and fast!

Date of experience: June 4, 2023
Florida
1 review
0 helpful votes
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Brake lights
June 4, 2023

Excellent,very quick and easy-to-use website very professional and courteous

Date of experience: June 4, 2023
New Jersey
1 review
0 helpful votes
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180 thermostat
June 4, 2023
Updated review

Great products and website was easy to use. Thermostat was easy install and is keeping my Ram at 185 degrees.

Date of experience: June 4, 2023

Website easy to use, checkout was simple
August 6, 2022
Previous review

Website easy to use, checkout was simple.

Date of experience: August 6, 2022
South Carolina
1 review
0 helpful votes
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Good deal
June 4, 2023

Been shopping with y'all for awhile always easy and fast experience

Date of experience: June 4, 2023
Washington
1 review
0 helpful votes
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No receipt or shipping info
July 4, 2023

Everything looks like its there.
But never received a receipt or confirmation email.

Date of experience: June 4, 2023
Support R. — American Trucks Rep
over a year old

I am sorry to hear that.
I went ahead and resent your invoice and shipping confirmation
Email. Please check your spam or junk folder. Sometimes emails
End up there.
If you have any questions, please let me know.

Amy
EXT 1257

Georgia
1 review
0 helpful votes
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Job well done
June 4, 2023

Received my order efficiently and without any issues. Thank you AT

Date of experience: June 4, 2023
Florida
1 review
0 helpful votes
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Papadux
June 4, 2023

I install it and works great, I'm glad I got it from American Trucks because they always got your back if you make a mistake in your order.
Thank you American Trucks

Date of experience: June 3, 2023
Oregon
1 review
0 helpful votes
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Excellent experience. Excellent product. Quick delivery and they set up installation for me too. All American Truck in Beaverton Oregon did a fantastic installation job!. Quick and painless. Black bumper looks so good I am not even going to paint it.

Date of experience: June 3, 2023
Virginia
1 review
0 helpful votes
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Satisfaction
June 4, 2023

Easy to deal with, great product selection, and great price.

Date of experience: June 3, 2023
Virginia
1 review
0 helpful votes
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Exhaust Went On Truck Like Charm, Watched Install Video Couple Time's Worked Out Just Like Video
Had No Problem Looking Up Parts From Web Site.

Date of experience: June 3, 2023
Kansas
1 review
0 helpful votes
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Fast shipping
June 3, 2023

Arrived in 2 days. Great product that looks good on my truck

Date of experience: June 3, 2023
Kentucky
1 review
0 helpful votes
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Excellent
June 3, 2023

Placing the order was simple, received confirmation and received it in 2 days.

Date of experience: June 3, 2023
Colorado
1 review
0 helpful votes
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Review
June 3, 2023

Ordered this product came a lot faster than I thought it was going to however it was scratched but but that doesn't change the performance of it.

Date of experience: June 3, 2023
Idaho
1 review
0 helpful votes
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Navigating the website was easy and I basically needed anything to replace my blown out rear shocks, and for $100 I was skeptical at first but the reviews seemed very good so I bought them and man the ride quality difference is night and day even if my stock shocks were blown out I could tell instantly that they are an upgrade from stock in general. Highly recommend best bang for your buck

Date of experience: June 3, 2023
Canada
1 review
0 helpful votes
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Better than expected
June 3, 2023

Great site to navigate, love the reviews and pics that customers submit. Delivery arrived on the estimated day, and shipping was quick considering I live in Canada.

Date of experience: June 3, 2023