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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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These fenders were Easy to install on truck and made a big difference in the style of my truck.
Great shipping time, product is of quality. I am a little unimpressed with the under mounting with just tape. The 3m tape is great but it could use a few screws to keep underside nice a tight. All in all a good product.
Very much satisfied,fast delivery the wiring harness fits the way it should plug in perfectly and works the way it should
Product was delivered astonishing fast. Instructions were easy to follow. Topper was installed by me personally, within 20 minutes, without any problems.
Fast shipping good product would recommend and will make future purchases.
Everything from ordering to receiving the shipment was great. I bought a returned item at a discounted price and couldn't be happier
Prompt service, great turn over time, transaction ease, overall wonderful experience!
I was sent an email to rate my experience with my order within 24 hours of ordering. I ordered two items on the same invoice for a total of almost $2800. I received a confirmation email on the $200 item being on the way. The $2600 headers that were ordered with it were not mentioned. I'm still in limbo on when they will be shipped because I haven't been informed on them up to this point. It's been 48 hours now, and I still haven't heard anything about the headers on the same order as the other part. My review may be upgraded at a later time, but for now, I'm not happy that I'm still unsure of where the headers are. I do realize that the cheaper item guaranteed 2 to 3 day delivery and the headers were not going to be received for a few weeks, but an acknowledgment email would have been nice.
Thank you for your feedback.
I reviewed your order and I have sent you an email.
Please be on the lookout for that.
If you have any questions, please let me know.
Amy
EXT 1257
Incerts look great and they cover the entire wheel well, make the truck look clean and neat, BUT shipping was terrible. They were supposed to arrive on 6/02 didn't arrive till 6/06 when I would check delivery said they were on a truck out for delivery then it would change to in transit then they were still in PA. Love the product think they should replace their carrier.
Easy process. Shipping was fast. Product doesn't fit like they are advertised. That was disappointing.
I am sorry to hear that.
If you have any questions,
Please let us know.
Amy
EXT 1257
Selecting the right vehicle to get the right parts makes it a whole lot easier to shop and purchase parts I'll definitely continue to shop on the web site
Shipping was fast, it arrived a week earlier!
Happy with my order over all
$138.00 for shipping is exorbitant, need to find a better shipper, or I'll be shopping elsewhere
I apologize, Free Shipping Offers are only valid for shipping addresses within the 48 contiguous United States.
Shipping to Alaska and Hawaii will require an additional charge.
If you have any questions, please let me know.
Amy
EXT 1257
I ordered this 3 time's on Amazon and was disappointed 3 time's they didn't fit not even close. I called your company and talked to a gentleman, His Name was Nick awesome job nick he assured me that they would or should fit and they did took about 1 hour to install very happy.
Site was easy to navigate but I was blown away in how fast my order got delivered!
They never seem to disappoint always get my stuff on time and everything looks good everytime
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am happy to hear it!
Thank you for your feedback.
If you have any questions- please let me know.
Amy
EXT 1257