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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I pull a 29 foot camper and the factory shocks just always seemed weak, added the 5100 series Bilstein shocks and they made a huge difference in towing without sacrificing ride when I wasn't towing
The ordering was effortless and the product received is exactly what was described. Shipping was quick.
Damaged fender flares. Disappointed. Have to send back. Not sure if I'll order from there again.
Very easy transaction on time delivery.Son installed for me makes the truck look a lot better.Love the LED bulbs.Purchase looks like it could cost a lot more
Came in the mail with scratches and does not truly fit, it needed for me to apply a heat gun to rewarp the plastic to fit the body correctly. (this is for the 2013 Ram 1500)
Just a couple clicks, couple dollars, I got what I was looking for
Really fast and easy to select your parts and go through the checkout.
Shipping was fast and simple and delivered in 2 days which was amazing!
Very pleasing, park came in promptly, set a tune in my truck and I'm very happy with the result! Will recommend to others!
The one that was sent was way to small and when i tried to return it i had to jump thrugh hoops and nails. And I still havent heard back from anyone even after i sent all the photoes you asked for! I'm very dissapointed with the service and being treated like a criminal for wanting to return the wrong part... THAT'S JUST BAD BUSINESS...
Thank you for speaking with me!
If you have any questions, please let me know.
Amy
EXT 1257
I like the products, however, you send far to many emails. I don't need to get emails several times when I simply look at products on the site.
Pretty decent service and all parts shipped quickly. I ordered a cat-back exhaust, an oil catch can, and an upper control arm kit. Everything went together fine and I would have given a better review, but there was an issue with the hardware included with the new upper control arms. The new control arm had bigger ball joint studs and came with new nuts to accommodate this. But the hardware sent was the complete wrong size, requiring me to go to the store and get new nuts in an obscure socket size to put my truck back together.
I am so sorry to hear that.
If you have an issue with an item or it's hardware-
Please feel free to reach out to our customer service.
We are happy to help.
Amy
EXT 1257
Terrible
Unnecessary torture in trying to return an item that does not fi as advertised
Thank you for speaking with me.
If you have any questions, please let me know.
Amy
EXT 1257
Tailgate came slightly damaged probably do to fed ex other then that it's fine I can fix it and use it
Wanted a leveling kit. Y'all had it in stock and at my door in less than 5 days total. Great experience. Will be buying more products.
Cant check my order for my cold air intake and can't check the shipping or anything
I purchased a condenser for a 2016 Silverado, A full two weeks went buy and it still hadn't shipped. So I sent Email to find out why. They respond that basically they are the middleman that it gets shipped directly from the factory, which would have been fine. What upset me is that they make it appear as if it's already at American Trucks. They even have it showing in stock on their website. Which is so misleading it makes the person think they are dealing with American Trucks when you're not. So I ask about it, the lady basically said she didn't know and someone would let me know. Still no Condenser. I will never shop there again. If you want good service look elsewhere.
I am so sorry to hear about your experience.
I left you a voicemail. Please let me know
If you have any questions.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that.
I see you spoke with our customer service and
We have you all set up for a replacement to go out.
If you have any questions- Please let me know.
I would be happy to discuss your experience with you.
Amy
EXT 1257