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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Order was promptly shipped and Delivered! Only downside was no Instructions at all in the kit but thats a Manufactures issue not a issue with American Truck!
It was easy to order and the item got here at my house fast and on time.
Ordered a set of VCT high performance solenoids for a 5.0l. Order came as described and arrived ahead of schedule.
Very helpful website, product came boxed well and everything was inside, they did a great job!
Easy to order, quick delivery, the item is a Christmas gift so I will have to get back on how satisified my husband is with the item
I did receive my order, however, it was missing the sliders that attach the running boards to the mounting brackets. Can't finish the installation until I receive the sliders.
Contoured perfect to the truck. I used them to cover up the rust on the wheel well. Truck runs well and now it looks great too.
I had mistakingly had 3 items in my cart and hit that instead of just 1 truck decal and couldn't be more pleased with my experience. The customer service girl that handled my situation was not only very professional but extremely courteous as well. She actually made me feel like I was talking to someone who cared and that's unusual today.
Item was as described on the website and the online DIY video. However, the plastic is very cheap and the plastic clips to hold in license plate lights were broke.
Website and ordering were very easy to navigate. First time ordering from your site, won't be the last.
I ordered a part from this site because it stated it would be delivered in 3 days. Well it did not. When looking up the tracking number it said it was an invalid number because they did not send it UPS like they were supposed to, they sent it uses. Then the package was lost. 1 week later I still don't have the part and no vehicle to drive to work. Horrible experience!
I am so very sorry to hear that.
I see that your item was delivered.
I tried to reach out to you via phone.
Please let me know if you have any questions.
Amy
EXT 1257
These guys are awesome! Never ordered rims on-line before, so I was a little hesitant. The web-site is easy to navigate, shows how the rims will mount. I ordered on a Monday, the rims were on my front porch Wednesday! Holy crap! I will order from here again!
I purchased Pacer cab lights for my 2004 gmc2500, i shortly after purchasing found out that American trucks is just the middle man and parts came from another site. If i knew this i would of just ordered them for $40 less off amazon with a easy return/refund. The lights were beyond terrible/ don't work properly and now i have Holes in my roof and would have to pay shipping to return. Biggest purchase mistake I've made in years & a very disappointing experience with American Trucks. I payed more for less.
I am very sorry to hear about your experience.
I see that you have spoken to our customer service about fitment.
Please let us know if you have any other questions or if you need assistance.
Amy
EXT 1257
Simple to find what you are looking for, I will check their site when I am looking for other items.
One top piece was busted in transit. A little clip on the top of the cap in the back. How do I replace it?
I am very sorry to hear that.
I tried to reach out to you over the phone to discuss this.
Please let us know if you need assistance with this and we
Would be happy to help.
Amy
EXT 1257
Sent lots of updates throughout the shipping process letting me know where my package was and when I could expect it
Nice experience with American Trucks, order arrived on the day it was supposed to and no issues with the running boards I ordered. Would order from them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that.
If you would like assistance with this or if you have
Any questions-
Please reach out to our customer service.
We are happy to help.
Amy
EXT 1257