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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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First they send you the wrong $#*! and you have to move mountains to get them to start the return process and send you the right $#*! and when you you open your box guess what it's $#*!ing broke never shop with American trucks again in my life 480 $#*!ing dollars lost
Received my order fast and in good shape. Would highly recommend using AT to my friends
Call to ask about the product I was interested in. Person was not very pleasant. And when I asked if I want to use pay pal I should online myself. He just hung up on me.
Excellent service from the time I put my item in the cart to the time it was delivered. Will buy from American Trucks again.
Professional. Great YouTube videos too for installation
When I got the taillight's I ordered for me ram the left rear lenses was scuffed badly during shipping. Individually wrapping the lights before shipping would be the simple fix.
Bought both led turn signals for my f150 4x4. They both look good and work well
Used site to verify part would fit
My application but it does. It.
Decent welds, sensor bezels came pre installed, good matte black finish. Only downside was the package was missing the included pod lights.
I got all the way through check out and paid. Then received an email later to tell me that some of my order was out of stock for 4+ months. Whyprocess an order for product you dont have.
Like the functionality of your site. Much better than some of the others I visited and left when I got frustrated.
So far, so good have not received product yet. But so far so good.
We'll see how they look and fit on truck
Order was promptly shipped and Delivered! Only downside was no Instructions at all in the kit but thats a Manufactures issue not a issue with American Truck!
It was easy to order and the item got here at my house fast and on time.
Ordered a set of VCT high performance solenoids for a 5.0l. Order came as described and arrived ahead of schedule.
Very helpful website, product came boxed well and everything was inside, they did a great job!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
I see that you have contacted our customer service.
Please let me know if you have any questions.
Amy
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