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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Received Order #8-*******.Thank You. Still waiting on order #8-*******
Easy ordering, what ever you order you get it quick. You get it fast and on the day that they say the product will be delivered.
Everything fit perfect. Install was a breeze. Truck sounds much better than stock.
Bumper was delivered on schedule and in perfect condition. Took me about 2 hours to remove and install the new one and it looks great!
I already had the Bedrug for the bed of truck, I needed a mat for the tailgate so the Bedrug was the match. Very satisfied with purchase good product and excellent service. Very good delivery timing.
Perfect deal the correct parts fast and easy well packed
Don't like having to talk to so many different people when having questions. Spoke with someone guessing they work from home, he kept rambling on making no sense. And yawning the whole time.
I am so sorry to hear about your experience with your Range Active/Dynamic Fuel Management Disabler. I see that you have been assisted by our customer service team.
Please let me know if you have any questions or if you would like to discuss your feedback.
Amy
EXT 1257
My overall experience has been great. It's my first time ordering from this company and won't be my last. My shipment arrived when it said it would, no complaints.
Spoke to Jan P. About shipping cost and a vehicle fitment question. He was a big help! Thanks!
Ordered a cover of expecting 3 day delivery. It's been 10 days and I don't have a cover. It's been reordered but no ship date yet.
I am very sorry to hear that. We've noticed that you've already engaged with one of our customer service representatives regarding your cover.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
I ordered coil springs and was sent dual exhaust tips.
Thank you for bringing your concerns to our attention. We've noticed that you've already engaged with one of our customer service representatives regarding your coil springs.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
I ordered a bumper and realized it was the wrong one and wanted to change my order to the right one I called several times and no one could help me they have charged me 1815.58$ and have not received one or refund my money
I am very sorry to hear about your expereince with your bumper. I see that you have spoken with our customer service team and have been assisted.
Please let me know if you have any questions.
Amy
EXT 1257
Easy to find items for my vehicle,good prices easy shopping experience,very fast shipping.
Thus is a really nice product and feels well-made. 2 words of caution when installing on the 09-14 F-150.1) don't try this install alone. The hood hinge is going to go places you didn't expect. 2) cut the cowl deeper and wider than you think it needs to be. Otherwise it'll move the bracket as you tighten it down.
Your delivery time is second to none. I am very pleased with the material and the ease of installation. You can count on me being a repeat You going to customer.
Ordered my amp research steps on Easter, showed up on April fools day, rock on guys excellent service and great prices
Great service and friendly staff and will always reccommend them to every one i know
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. I see that you have spoken with our customer service team regarding your order for a Moroso Coolant Expansion Tank.
Please let me know if you have any other questions.
Amy
EXT 1257