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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordered some exhaust for my F150. The overall process was fast, simple, and super easy. I will definitely be buying more parts from them!
I ordered a set of 4 for my f250 super cab, only problem is the rear ones are for a crew cab so about twice as long as they need to be. Great product though I have used them before.
Ordered fog lights for my 2017 GMC sierra pickup. The staff was very helpful and knowledgeable about the product. I appreciate the help with my order and I have ordered before an the staff was just as helpful and knowledgeable. Thanks
Hi Odell,
Thank you for your feedback regarding handling fees. You have a voicemail from me reviewing shipping and handling costs.
Remember orders over $119 have free shipping! Handling fees apply to over weight or over sized items.
If you have any questions or if you would like to discuss - please give me a call back. You can reach me at EXT 1257.
As a thank you for your first order with us I did issue you a store credit voucher, you will see that on your account when you log in.
Have a great day!
Amy
I ordered WeatherTech floor liners and a new antenna for my F150. I am very please with both purchases from American Trucks.
Love my brakes. Have put a set on each of the trucks I have owned.
The process to place an order on the website was easy. There was great communication during the shopping process.
Tires and rims are great however they were supposed to come balanced and they were not. Now I had to go to another shop. They have them balanced and had to pay out-of-pocket.
Order my cold air intake replacement filter and had it in a few days
Package arrived earlier than expected, was slightly damaged on the outside. It's funny how the installation and operation instructions tell you to make sure the rear tie down handles are properly secured when folding the cover up and when I removed the cover from the box one was not secured and almost punctured the cover.
Awesome site fast service and shipping. A total joy to deal with
American Trucks are very easy to work with! Fender Flares fit Great
Ordered some power upgrades for my 2019 dodge Hemi everything fit with no issues and very satisfied with the performance.
When package arrived, the box had a hole on the side. Luckily nothing was lost. The exhaust itself was banged up unfortunately. I didn't catch it in time because of me being on navy orders in Cali. And just returned. Muffler was bent where female side is on the single inlet is. Had to bend it back out to even get the male end on. Now it provides an exhaust leak. Also on left tip or tip furthest from truck, that male end is bent inward. To put that tip on I had to bend out the tube and force the tip onto the truck. Very poor everything. Exhaust went on just fine but really regret it all together. Currently back on orders so I'm no where near the truck again so I'm sure I'll be passed my send back dates.
Hi Reynaldo,
Really sorry about your experience with your exhaust and how it arrived to you. I do not see that you have contacted us about this as of yet.
Please feel free to reach out to me at EXT 1257 if you have any questions or if you would like assistance.
I would be happy to help make this right for you.
Amy
Good experience, lots of choices. I will withhold my opinion on being accepted as a first responder.
Great company to oder from nice products delivered in timely manner
I put in all the details for my specific truck in and when I received the lights they fit in the spot but did not fit the plugs
I have a 2008 f 150
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronald,
I would be happy to take a look at your order with you and see what we can do to make this right. It sounds like your wind deflectors are not fitting correctly.
If you would like to speak with me and review your order I can be reached at EXT 1257. Please feel free to contact me with your order number or information that
I can look up your order with. I hope to hear from you soon!
Amy