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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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This is Keith from Regina, Saskatchewan, Canada.
Always had an excellent experience dealing with your company.
Some time ago, I ordered a hood scoop for my 2015 F-150.
One of your people, I believe her name was Erica, contacted me to advise the part I had ordered wouldn't let fit my vehicle.
She advised which part was correct and I placed the order.
It was delivered, in a timely manner,was packed well and arrived damage free.
More recently, I placed another order and spoke a different member of your sales staff.
Jason B. Was extremely helpful and friendly.
I received an email and also a text message, thanking me for my order, and Jason even supplied me with his contact information.
Advised me contact him any time if I required further assistance.
Certainly would not hesitate to order parts from American Truck in the futureā¦
My shopping experiences were mostly good. American Trucks has just about anything and everything for my 2014 F-150. If I need anything, I go to American trucks.
However, I have an issue with one of my past order # 22-*******, bully Dog GT Platinum Tuner. There is a small part missing, namely, the SD card. I've been trying to resolve this issue with either sending it back for a refund, having a new one sent out, or a replacement SD card sent out to me to no avail. I have called a number of times. Could we please resolve this soon?
Easy fitment check for model truck made finding a compatable part quick and effortless, will use again!
The biggest issue i have is with the people you chat with and how they cannot talk to u on the phone thats a big problem they should be able to call you or u call them they should have an extension as well, that will make for an even better experience especially being your already talking to them about what you trying to buy
I bought it as gift for my dad and I installed it under an hour. The quality is very good for the price and the installation was simple.
Great muffler, however, for a 2021 Tahoe LT, you need hangers for the rear part of the muffler near the tips. My advice have a muffler shop install. Over very pleased with it
2 out of 3 orders were complete. The exhaust I got was missing parts. Depending on how quickly they get me a replacement will determine if I buy from them again
Package came with if 4 days. Install instructions needed to be proof read. As well as pictures in the instruction book are too dark.
Professional, knowledgeable, listened to my concerns and corrected my problem!
I ordered wheels that were " in stock". Found out later they were not in stock but the ordered was scheduled to be fulfilled in a month. The date kept getting pushed back so I called and ordered a different wheel. Company failed to refund my first order so had to call several times before it was refunded. Customer support ordered the wrong bolt pattern on the second order and called again to have the order fixed. Only way to correct the issue was to cancel the order and refund money a second time... decided to go a different direction. I will never shop with this company again!
The install was easy and the product is ok quality for the price. You get what you pay for applies. The coating is pretty thin and chipped away on the corners of some of the brackets during shipping. Those will get rusty within a year or 2 here in the Midwest.
Delivery was fast and easy to install. Took 20 mins or so to install.
Great videos to walk me through the installation. Great Product. Fair and competative pricing, I appreciate the military discount.
I'm really happy about my experience with American Truck. Ordered Revenge RV-202 wheels for my 2022 Chevy Silverado. Shipping was faster than expected and the wheels look absolutely awesome!
The products are well described. There is tutorials on how to install. The quality of the products are designed well.
All went well. Delivered timely. Product as described. Great instruction video.
Products came as product was as stated and package was well weapped to protect produces.stated and on great condition.
Driver side mirror had light issue with the running light and blinker light being very dim or not working at all the passenger side was fine
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.

