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American Trucks

4.4

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From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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Canada
1 review
0 helpful votes
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Excellent Experience
August 10, 2024

This is Keith from Regina, Saskatchewan, Canada.
Always had an excellent experience dealing with your company.
Some time ago, I ordered a hood scoop for my 2015 F-150.
One of your people, I believe her name was Erica, contacted me to advise the part I had ordered wouldn't let fit my vehicle.
She advised which part was correct and I placed the order.
It was delivered, in a timely manner,was packed well and arrived damage free.
More recently, I placed another order and spoke a different member of your sales staff.
Jason B. Was extremely helpful and friendly.
I received an email and also a text message, thanking me for my order, and Jason even supplied me with his contact information.
Advised me contact him any time if I required further assistance.
Certainly would not hesitate to order parts from American Truck in the future…

Date of experience: July 31, 2024
Missouri
1 review
0 helpful votes
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Review
August 10, 2024

My shopping experiences were mostly good. American Trucks has just about anything and everything for my 2014 F-150. If I need anything, I go to American trucks.
However, I have an issue with one of my past order # 22-*******, bully Dog GT Platinum Tuner. There is a small part missing, namely, the SD card. I've been trying to resolve this issue with either sending it back for a refund, having a new one sent out, or a replacement SD card sent out to me to no avail. I have called a number of times. Could we please resolve this soon?

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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Halo Projection Lights
August 10, 2024

Easy fitment check for model truck made finding a compatable part quick and effortless, will use again!

Date of experience: July 31, 2024
Washington
1 review
0 helpful votes
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Affordable
August 10, 2024

Website very easy to navigate thru and had a huge selection.

Date of experience: July 31, 2024
Indiana
1 review
0 helpful votes
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The biggest issue i have is with the people you chat with and how they cannot talk to u on the phone thats a big problem they should be able to call you or u call them they should have an extension as well, that will make for an even better experience especially being your already talking to them about what you trying to buy

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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High quality and easy to install
August 10, 2024

I bought it as gift for my dad and I installed it under an hour. The quality is very good for the price and the installation was simple.

Date of experience: July 30, 2024
Florida
1 review
0 helpful votes
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Great muffler!
August 10, 2024

Great muffler, however, for a 2021 Tahoe LT, you need hangers for the rear part of the muffler near the tips. My advice have a muffler shop install. Over very pleased with it

Date of experience: July 30, 2024
Tennessee
1 review
0 helpful votes
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Missing parts
August 10, 2024

2 out of 3 orders were complete. The exhaust I got was missing parts. Depending on how quickly they get me a replacement will determine if I buy from them again

Date of experience: July 30, 2024
Colorado
1 review
0 helpful votes
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Came fast, no problems
August 10, 2024

Package came with if 4 days. Install instructions needed to be proof read. As well as pictures in the instruction book are too dark.

Date of experience: July 30, 2024
Texas
1 review
0 helpful votes
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Bed cover
August 10, 2024

Very quick and easy. It shipped out very fast and the customer service was really good

Date of experience: July 30, 2024
Rhode Island
1 review
0 helpful votes
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AT
August 9, 2024

Professional, knowledgeable, listened to my concerns and corrected my problem!

Date of experience: July 30, 2024
Colorado
1 review
0 helpful votes
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I ordered wheels that were " in stock". Found out later they were not in stock but the ordered was scheduled to be fulfilled in a month. The date kept getting pushed back so I called and ordered a different wheel. Company failed to refund my first order so had to call several times before it was refunded. Customer support ordered the wrong bolt pattern on the second order and called again to have the order fixed. Only way to correct the issue was to cancel the order and refund money a second time... decided to go a different direction. I will never shop with this company again!

Date of experience: July 30, 2024
Illinois
1 review
0 helpful votes
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Side steps
August 9, 2024

The install was easy and the product is ok quality for the price. You get what you pay for applies. The coating is pretty thin and chipped away on the corners of some of the brackets during shipping. Those will get rusty within a year or 2 here in the Midwest.

Date of experience: July 30, 2024
Iowa
1 review
0 helpful votes
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K & N cold air intake
August 9, 2024

Delivery was fast and easy to install. Took 20 mins or so to install.

Date of experience: July 30, 2024
Tennessee
1 review
0 helpful votes
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Great videos to walk me through the installation. Great Product. Fair and competative pricing, I appreciate the military discount.

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Revenge RV-202 20x9 Wheels
August 9, 2024

I'm really happy about my experience with American Truck. Ordered Revenge RV-202 wheels for my 2022 Chevy Silverado. Shipping was faster than expected and the wheels look absolutely awesome!

Date of experience: July 30, 2024
Georgia
1 review
0 helpful votes
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Great products
August 9, 2024

The products are well described. There is tutorials on how to install. The quality of the products are designed well.

Date of experience: July 30, 2024
Indiana
2 reviews
0 helpful votes
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The Old Kid
August 9, 2024

All went well. Delivered timely. Product as described. Great instruction video.

Date of experience: July 30, 2024
Michigan
2 reviews
0 helpful votes
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Great service
August 9, 2024

Products came as product was as stated and package was well weapped to protect produces.stated and on great condition.

Date of experience: July 30, 2024
Maine
1 review
0 helpful votes
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One mirror had light issues
August 9, 2024

Driver side mirror had light issue with the running light and blinker light being very dim or not working at all the passenger side was fine

Date of experience: July 30, 2024