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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,549 reviews

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Pennsylvania
1 review
0 helpful votes
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Pleasantly surprised
August 21, 2024

Didn't have much faith I would notice a difference using the throttle controller. It WORKS WELL, been using it for about 3 days now, even under eco mode I'm noticing better/quicker acceleration (first time caught me off guard and didn't pay attention it was on race mode). I've also noticed the gears shift a lot more smoothly in 1st/2nd/3rd giving the truck kinda a new life! Would recommend for the price and overall ease of install( took three minutes) would recommended getting 3M double sided tape to secure the module to dash.

Date of experience: August 11, 2024
Arizona
2 reviews
0 helpful votes
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Headlight bucket
August 21, 2024

Received my second light assembly, this one is the correct side, but the holes for lights are wrong
This one is going to go back, no good to me the way it is

Date of experience: August 11, 2024
Florida
1 review
0 helpful votes
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Wrong item
August 21, 2024

I have recievwd the wrong item. Hope when I return the wrong item, you can send me the item I have ordered

American Trucks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2024
Illinois
1 review
0 helpful votes
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2022 Silverado LT
August 21, 2024

Absolutely amazing! Ordering processing was very simple & asked for lots of details about my truck to make sure I was getting the correct items to fit my truck. My order arrived very quickly within 2 days & installation was very easy

Date of experience: August 11, 2024
California
1 review
0 helpful votes
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Dodge 1500
August 21, 2024

Super great service all around... and super helpful with the instructional video. Super fast shipping too!

Date of experience: August 11, 2024
Pennsylvania
1 review
0 helpful votes
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Slow delivery
August 21, 2024

I ordered fender flares for my truck on July 31st. It still has not arrived. Now told August 13 to August 15th. Glad I was not in a hurry.

American Trucks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2024
Missouri
1 review
0 helpful votes
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Product fit well
August 21, 2024

The product I bought had no issues putting it on. They fit well no my truck is more like a truck.

Date of experience: August 11, 2024
Michigan
1 review
0 helpful votes
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Product damaged.
August 21, 2024

Product was damaged and I refused. I have yet to get a response from AT. That is not a good thing. My first experience with AT. It has disrupt my project. Tires are on without fender flares. Not good. No correspondence is troubling. I would like to know when I will get my order. My project is in jeopardy without flares, tires are on and paint is in peril. Not happy!

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Excellent service
August 21, 2024

My problem has been resolved very quickly anytime I have contacted support. If you have a problem they will work with you to make it right.

Date of experience: August 10, 2024
New York
1 review
0 helpful votes
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Door seal moldings.
August 21, 2024

Excellent for. Great quality. I highly recommend this for anyone looking for new rubber door seals

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Great
August 20, 2024
Updated review

Have been ordering from AT for years now and am always satisfied with the products. I recommend you to all my friends.

Date of experience: August 10, 2024

Easy to find products
June 24, 2024
Previous review

Easy to find products

Date of experience: June 13, 2024
New Jersey
1 review
0 helpful votes
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See my comments
August 20, 2024

So far so good.
I have received my order.
But it hasn't been installed yet.
If I have any issues, I will be happy to let you know.

Date of experience: August 10, 2024
Nebraska
2 reviews
0 helpful votes
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Stillen air intake
August 20, 2024

Stillen air intake for a 2024 Chevy LT Trail Boss. Heavy duty piece. Looks great. You don't need to re drill holes like every other review states. Place a clip on one side, press down and pull to the other side of the intake, and you will be able line up the holes. Also noteworthy, the intake does not interfere with the Aero shutters, which many people have had issues with. As to functionally I have not have had it long enough to see a difference yet.

Date of experience: August 10, 2024
Ohio
1 review
0 helpful votes
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Banks exhaust kit
August 20, 2024

They were fast on shipping. The part were right the first time.

Date of experience: August 10, 2024
Pennsylvania
1 review
0 helpful votes
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Very nice
August 20, 2024

Loved how quick the delivery was and how good the quality of the products

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Happy with my product order.
August 20, 2024

Pleased with timely delivery as well as Pleased with product ordered.

Date of experience: August 10, 2024
Wisconsin
1 review
0 helpful votes
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Toneau cover order
August 20, 2024

Easy to order online. Prompt processing of order. Received shipment in four days of my order. Exceptional!

Date of experience: August 10, 2024
Florida
1 review
0 helpful votes
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Very happy with the product in question and the shipping was very quick as well. Install was simple and relatively quick for two guys doing it without a lift.

Date of experience: August 10, 2024
North Carolina
1 review
0 helpful votes
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👍
August 20, 2024

Very thing was very professional shipping was right on time price was very reasonable

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Great leveling kit
August 20, 2024

Follow the instructions. When they say to remove the bolts from the lower strut mount, do it. An air hammer would have come in handy. It would have been nice if the kit came with new hardware for the lower strut mount.
Satisfied with the kit other than that.

Date of experience: August 10, 2024