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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Have ordered a lot of parts through them and everything has come great when there has been a problem they have fixed it immediately
I haven't received my order yet so my review is pending for now but it's not looking good since it's been over a week and still no package
Amazing will order again and recommend perfect set up and items
I selected my correct truck, part said it would fit on your site. Opened the box and its not recommended for my vehicle... now I need to make mods.
DO NOT BUY from American trucks! This is the second time things have came damaged or the wrong item was sent! Especially when you're a mechanic you don't have time to ship back for replacement parts. HORRIBLE! Will pay the extra money and go somewhere reliable
Overall great process and wonderful assistance from the service center. Having said that, I've spent an awful lot of time reviewing the experience before it's complete, including this one. Would have 5 stars if everything promised was already known (in writing).
Product was as described. Shipping was fast and painless. Will order from AT again in the future.
My shopping experience was great
I had no issues ordering, paying or receiving my new exhaust.
I received the item really fast too!
I ordered an exhaust kit (for over $800) and it was missing a tail pipe. Their solution was for me to spend a ton of money to ship it back, or they could refund me $63. But the part was $104 from the manufacturer. Either way… I'm out more than what I intended to spend.
From browsing, to liking and then ordering without a hitch, American Trucks sets a standard on how to satisfy their customer from beginning to end.
Thank you came as expected always the best quality parts nice and boxed no damage 👏
My order was delayed and received today just to find out I didn't receive my running boards for my Chevy Silverado, instead I received parts for a Ford mustang.
Box looks like it was ran over.
Air intake was dented
No hose clamps for hoses going back to engine
Vey good quality and quick delivery I can't wait to get a few more items that I need for my tuck
Mr. Atkinson was very helpful while trying to order a bed cover for my grandson. If my grandson wants something more from American Trucks I will certainly contact Mr. Atkinson!
It's easy and quick to install. If for some reason you feel you need a tutorial there is one for ya. But I don't foresee anyone needing one.
It's east and they have great information about their products and sometimes great YouTube tutorials!
Hasn't shipped yet. Supposed to be delivered today but has not left the warehouse. Disappointing
Placing the order was easy and I was very pleased with the product and shopping experience.
Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members