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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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After only 1week I noticed a crack in the sidewall of the front left tire.Im hoping Americantruck will make this right
Bottom of plastic housing broken. Plug was backwards of what should be correct to match the ford female plug. Had to re wire it myself.
Hey Jordan,
Sorry I missed you I just left you a voicemail regarding your order and review above, I apologize it arrived broken and incorrect we would be more than happy to process a replacement for you but from the sounds of it you got it working which is good. I have issued you a voucher and it is good for 30 days to use online or over the phone. If you need anything else please do not hesitate to reach out.
Thank you,
Allison
I was able to get them ordered good customer service I got my side steps at speedy time
Website was easy to navigate, great product selection, great products, fast shipping and competitive pricing. What else could you ask for. Great place to do business with.
My truck looks more sleek with what I ordered, would order again if I need to.
Hey Anthony,
Thank you for taking the time to write a review about your recent purchase Headlights with Clear Corner Lights on American Trucks. We value your feedback to help us to continue to improve our websites and customer expierence. If you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
The site was easy to navigate through. Had plenty of product details as well as videos showing the product itself. I like to see what the product is capable of besides just reading a list of what it could do. Order came in and was able to turn off the DOD as well as change tire size on my 2012 Sierra. Would definitely order again. Thank you.
Was looking to purchase a new set of heavy duty coil springs for the rear of my ram 1500 to prevent squat when hauling a trailer and load. Wasn't exactly sure which set I needed so contacted a sales tech and told them the issue I was having. They were very helpful in finding what I was needing and even went a step further and sent me a direct link to what I was needing. They were very helpful and I will definitely be a future customer and highly recommend American Trucks.
Was looking to purchase som heavy duty springs for my ram 1500 to prevent squat in rear when towing trailer and load. Wasn't sure exactly what I needed so connected with a sales tech to ensure what I needed. They were very helpful in finding what I needed and sending me the direct link to ensure I got the right product. Will definitely be a customer in the future when parts are needed. Highly recommend American Trucks.
I am very satisfied with the cover that I received. It is an extremely nice cover for the money. And it arrived at my house very quickly after purchase.
Wish there was a disclaimer about the updating software being discontinued and having to search the web to find a workaround
Have ordered a few things now and so far been happy with them. Yet to receive floor liners and seal protectors.
William Sims
I have bought several add on pieces for a couple trucks and i have always had a good experience
Got fender flares, mud flaps, and wheel well liners. Shipping was good and, except for the mud flaps, installing was easy. Because of the flares, I had to alter mud flaps a little bit but I knew what I was doing and everything looks good.
I'm having to do a little modification for it to fit my 2020 F-150 but I believe it will work.
New truck required a few new accessories, incurring the bed cover. I live in the middle of nowhere and still got here with amazing timing and all the correct items! I'm impressed. Such a simple task isn't so simple anymore. Great job!
Made order. Spent thousands. No tires so had to reorder different tires. Tires came. There they sit in my garage waiting for the rims I ordered. Last checked I was told they were in and shipping. Now they say mid November for them. Going to call once again. May cancel order. It's ridiculous unfortunately.
Hello George,
Sorry I missed you, I just left you voicemail regarding your review and your recent order for the rims. I do see they were finally delivered on 10/18 and again I apologize for all of the inconvenience this order has caused you and any delay with your installation. If you need any additional assistance please do not hesitate to reach out to us!
Thank you,
Allison EXT 1896
Perfect fit, received in three days fast delivery. Well maid. Thank you
Got my order a lot earlier than expected. The lights are beautiful and well constructed.
Your running boards had dents on both sides. Luckily I turned them to the inside… not pleased … this makes me weary about ordering anything else…
Ordering was easy, shipping was fast and mirror fits and works as it should. Will definitely be ordering other things
Fast shipping. Awesome product - all parts arrived well packaged, were clearly labeled, and the video instructions were easy to follow. Easy project for my teen son to manage and fun to learn.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James,
Sorry I missed you I just left you a voicemail advising that we will be happy to assist you with the cracked sidewall, we apologize that happened! Your order is still within our return policy timeframe so as stated in my voicemail please feel free to give customer service a call or me directly for assistance with setting that up. You can also save time by submitting your own return online at Orders.AmericanTrucks.com.
Thank you,
Allison EXT 1896