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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Are you guys were a joy to work with.
But when FedEx delivered my brakes rotors calipers, I know the boxes are heavy, but they went up 30 feet. My driveway just left them at the edge of the driveway. That didn't make me happy.
Very happy with this product, shipped quickly, easy install looks great
The site was easy to navigate with tons of special offers and fast shipping
Received…Installed…time will tell if the product meets desired specifications.
I've bought several items from American trucks and have always had a great experience. Items ship quickly and arrive as described.
I had recently ordered the same item from Amazon and it arrived damage. Not so, with your item.
2-3 tape seals on carton were open. All parts were there. Could have used a couple extra adhesive prep pads. Diagrams for installation not real clear. Not sure how
Outstanding with ease and no hassle. Quick as they come. Makes you want to buy again
Just a couple days on delivery and both items well packaged. Great job, Thanks
Order was good shipping seems to be a lot slower than eBay or Amazon
Everything was good think this was my 3rd or 4 purchase threw am trucks always smooth
I ordered and paid for front and rear brakes and you only shipped half the order?
Thank you for the business. The product is excellent. Looks great on my Yukon
Team was excellent in helping me find a wheel to match the one that was cracked on my Yukon XL. Arrived in good condition. Waiting to get it on and see how it looks!
I am looking forward to a lift / leveling kit that I ordered coming soon.
The salesman was knowledgeable and easy to deal with.
The only bummer is I missed the sale price of $138.59 for Item: R******* by a day or two.
It would have been great if American Trucks could have honored that price - But it was my fault for not ordering the parts soon enough!
Ordered and a few days later received them and installed them in a few minutes.
Easy to install and use on my truck. Looks great as well. Thanks
I have had a great experience with this company. I ordered 3 items and the were shipped very quickly. I had a problem with 1 item and customer service quickly and professionally took care of my return to my satisfaction. Great company and will do business with them in the future.
I thought I was ordering mirrors with power adjustable mirrors
Hello Joseph,
I am sorry to hear that the mirrors you ordered where incorrect, I see you have already spoken to customer service and started the return process. A Fed Ex return label was emailed to you on 10/22. Once the item is scanned with fed ex your refund will be processed back to your original payment method within 3-5 business days and you will receive email confirmation when it is submitted. I have also issued you a $20 voucher to use on your next purchase online or over the phone that is good for 30 days.
Thank you,
Allison
After only 1week I noticed a crack in the sidewall of the front left tire.Im hoping Americantruck will make this right
Hey James,
Sorry I missed you I just left you a voicemail advising that we will be happy to assist you with the cracked sidewall, we apologize that happened! Your order is still within our return policy timeframe so as stated in my voicemail please feel free to give customer service a call or me directly for assistance with setting that up. You can also save time by submitting your own return online at Orders.AmericanTrucks.com.
Thank you,
Allison EXT 1896
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gregory,
Thank you for speaking with me today, I'm glad you received your complete order and apologize for any confusion the 2 separate boxes might have caused you. One item shipped directly from our warehouse and the other shipped directly from the supplier to you creating 2 separate shipments. If you need further assistance please do not hesitate to reach out to us!
Thank you,
Allison