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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Excelente muy buen producto,lo recomiendo para mejorar sus camionetas
Needed the part, placed an order, within a week it was in Hawaii. No pain, no hardship, just outstanding service. Great Job!
Exhaust manifold do 5.7 Dodge Ram. Excellent product. Delivered on time. Kept me informed on status of delivery. All good things.
Received a 6'-6" bed mat but ordered a 5'-6" mat. Checked order and confirmed i ordered a 5'-6"
It was very honest and professional they were very down to earth which is awesome, I'm an old head and don't like to beat around the bush so when I fine guys that similar to myself it makes life much easier thank you
Was happy with the product I received and it was quick from date of order to receiving it at my doorstep.
The purchase to delivery time was great. I received the delivery 3 days ago and just opened the box. There were 2 boxes inside. I opened the first box, the headlight was wrapped in foam. When I removed the foam I immediately noticed a crack from top to bottom in the clear plastic face.
Received my order well packaged. Came in a timely fashion. Very happy with the order.
Ordered parts. Received parts well packaged with no damage. Installed and they fit almost as well as OE lights. Gap between the top of bucket a bit wide but nothing a little black silicone couldn't fix. Looks like a gasket installed.
Purchased hood and side traffics for my 2024 f1500 and also chrome running boards. Those products helped to enhance the look of the truck to the next level. From plain Jane to exceptional. I did the work myself in about 3 hours total.
Only took about a week to get everything but the free mounting and balancing is taking forever. It would be way better for me to just do it myself
Hello Edward,
I apologize that the wheels and tires took longer to arrive then expected. I did locate your order and see everything has been shipped/delivered now but looks like we had to wait on the supplier to ship the wheels to us before we could assemble them on the tires and ship to you. This was the reason for the delay, again we apologize and if there is anything else we may assist you with please feel free to reach out to us.
Thank you,
Allison
Great to get parts that are a direct fit. Fast shipping and good prices.
I love shopping with AT. They have everything I need and more!
Love all the stuff you have for my truck. Like the pictures from the customers reviews also
Ordering and the price, very pleased with. Having received it so I can't say anything on quality
Placed my order received it 5 days later, just waiting to install…..
Transaction was simple enough, haven't received item, yet but it was promptly shipped.
Never had issue with returning or exchanging. Parts always come on time!
I was expecting bad service to be honest like other sites I visited asking for the product for my truck. But I was pleasantly surprised found what I was looking for purchase nice! No BS
Team member was awesome...very helpful on giving information
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jason,
I have found your order for the smoked lens, I see you have already spoken to customer service and they have assisted you with processing an RMA for replacement of a new set. I apologize they arrived with a crack and now you have to wait on the replacement. I went ahead and issued you a voucher for the inconvenience that you can use on your next purchase online or over the phone. If you need anything else please do not hesitate to reach out to us.
Thank you,
Allison