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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Parts arrived quickly and the fitment was perfect! Truck went from mad grumble to happy smooth grumble! Way to be!
Got the order fast and great staff that answered to questions asked and gave good reply for me to understand with my order
I found what I wanted, ordered it, and then the emails started. Over 20 emails in 3 days time. Absolutely ridiculous. Item was fine and arrived ontime. They will absolutely bombard you with useless emails afterwards though.
I loved how fast and easy it was to find what I needed. It also was shipped to my house around 2 days earlier than expected and that was with the standard shipping! I will continue to use American Trucks for anything I need in the future
Order step rails for my 2017 ram 2500, everything was included except the rear brackets for installation.
Made Contact with support and being told between 7-10 business days to get the hardware. This could have been prevented if quality controls were put into place.
Hello Otis,
I apologize for the step rails arriving with no hardware, I understand your frustration and inconvenience of this causing installation delays, I do see that you have already spoken to customer service and they have provided you with the UPS tracking of your replacement hardware. We always advise 7-10 business days depending on what supplier we need to contact. I'm glad to see it did not take that long to get resolved. I went ahead and submitted a voucher on your account to use on your next purchase online or over the phone. If you need anything else please feel free to reach out to us.
Thank you,
Allison
I've tuned my truck, nice intake, straight piped and this device has only made it better. The difference it makes for 60 bucks is unbelievable.
Haven't open the box yet or tried it out but it did get here on time
Shipping was fine box had damage but contents were well protected. Only issue I had is one of the hidden fasteners on the under side of the board did not tighten. It would spin so basically the manufacturer had a flaw with this particular nut embedded in the board.
Website was easy to navigate and the parts were delivered promptly.
I bought this lift kit because it doesn't alter the OEM ride. It was easy to order
And freight was included. It's only been three days so I have not received the parts yet.
What I don't like is a SPAM level of emails from the vendor. I got 5 today.
That's 5 too many!
Ordering was a good experience, how we will see how it is when we get the order.
Great, will continue to buy products again and again"…………….
Great communication and shipping to follow up and receiving order. Thanks
I do not think it is worth $150 with the condition of the item sent to me. I do not want to put it on my vehicle and ask American Trucks to send me a new Hood Protector that is in "new" condition... and not used or a display item.
Hello Chris,
I just left you a voicemail regarding your review above, at your earliest convenience please review the options I left you and let us know how you would like to proceed. Again, we apologize for the condition of the hood protector that was received.
Thank you,
Allison
Very good experience, the costumer service guys were amazing and help me with everything that I need If I need something more for my truck, I will.buy in this Company.
Amazing selection with great prices and super fast shipping.
The fitment guide said all would fit and the shop had my truck 3 days Lug nuts would not fit rims couldn't get a socket on them. I had to order new ones that would work. Then they installed valve stems and couldn't get them to sinc with my truck AT ALL. They had to redo all the wheels with universal ones which cost me to have them redo it. Then they finally got the front end alignment done and the whole ordeal cost me 1600.00, and 1035 of it was labor… Sp this was not good at all..
Hello Chris,
I just left you a voicemail regarding your review, I definitely apologize for the items not fitting like they are supposed to or per the installation guide. I did refund you the mount & balance of up to $35 per wheel. This will go back to your original payment method within 3-5 business days. I know this does not cover the labor cost but it is something we are able to do. If there is anything else we may assist you with please feel free to reach out.
Thank you,
Allison EXT 1896
Bought Rims, Lig nuts & Valve stems and only the rims were right. The lug nuts fit the threads but mechanic couldn't get socket one them so I had to buy new ones. Then they mounted and balanced the wheels and the valve stems would not successfully since to the truck they tried 3 different ways with no luck so they had to put universal valve stems in and use them. They had my truck 3 days and charged me 1600.00 for them having to rework the entire job… So the experience was terrible
Order placed for 2 items paid for 2 day shipping, 1 item came on time other item didn't arrive until 5th day and then was the incorrect part. Costumer service nothing but excuses, explained I was in time crunch for part, no help from AT, will not be ordering from here again.
Hello Dana,
I did find your recent order for the Rear shocks, and I see you have spoken to customer service. They setup your replacement and we provided you with 1 day shipping on the replacement and advance shipping meaning the item will ship prior to you returning the incorrect one. I apologize for receiving the incorrect item in the first place I went ahead and issued you an additional voucher to use on your next purchase online or over the phone. If there is anything else we can assist you with please let us know.
Thank you,
Allison
Still got the rumble that I like actually increased the rumble just a slight bit but it's awesome. Good deal.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dustin,
I'm sorry for the marketing emails you are receiving you can unsubscribe from them at the bottom of one of them. You can use our customer portal to check statues of shipping and email invoices. The portal is orders.americantrucks.com.
Thank you,
Allison