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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I have a 2015 Dodge Ram BigHorn 1500 muffler sounds awesome easy install. I had to grind my old brackets off my stock muffler then took tail pipes off then old muffler then installed nee muffler and brackets and put tail pipes back on and was done took me about 2 hours total very impressed.
Never received my order # ******* on 12/21/24. Ordered a power door lock actuator for a 2002 Silverado Z71. Have gotten at least 5 emails asking Mr to describe my experience but never got the part. I am very disappointed with the whole experience to be honest and getting surveys over and over isn't helping.
Easy to order and use always a pleasure ordering from American Trucks
I recently ordered a leveling kit. One of the bolts that came with the kit was damaged. Granted, it was an open box purchase, but it shouldn't have damaged parts. I chatted customer service who said they would ship another bolt. Then I received an email saying my "order" was cancelled because the parts had been discontinued.
Hello Ryan,
Sorry I missed you I just left you a voicemail regarding your review, at your earliest convenience please reach back out to me and I would be happy to look further into this for you and hopefully come up with a resolution.
Thank you,
Allison EXT 1896
I called in and spoke with a professional guy that was able to guide me in the correct way. I ordered the kit that I needed. Very pleasant experience. Definitely recommend buying from this company.
Great selection, everything you need for your truck. Got a set of sideboard steps. Getting ready to order a lot more stuff to make a complete overhaul of it. You can't afford to buy a new truck now a days so I'm going to make a new one!
Delivered in two parts as told. Well packaged and look great!
Fast shipment and perfect packing. No instructions included but it was very simple to install. Great product.
Very easy site to deal with and access. Quik service to. Have used several times and have not been let down👍
I especially liked the installation videos that are available to view. Helps make a choice between parts.
Very helpful and knowledgeable staff! Quick shipping A+ people to work with
Ordered a set of 4 mudguards for my son for a gift, received 2, have had difficulty in returning with the return system. Feel like I will be forced to keep what was sent and figure out something myself for the other two mudguards.
Hello Troy,
I apologize that you received a partial kit for the mud flaps and had issues with our return portal online. I see you have already spoken to customer service and the return is setup and your replacement rear flaps have shipped today via fed ex tracking #771188037846. If there is anything else we can assist you with please feel free to reach out to me directly at ext 1896.
Thank you,
Allison
Been very happy with everything I've bought from AT so far.would highly recommend
Overall from looking at all the goodies for my truck and the videos both about the product and it's installation are over the top and the videos are for both novice and the pros
WHERE IN THE $#*! IS MY MERCHANDISE! I ORDERED THESE ON THE 21ST...ITS NOW GOING TO BE THE $#*!ING 1ST AND I HAVENT RECEIVED THE MERCHANDISE
I canceled my order the Same day with an agent and they still shipped it. What a nightmare lugging the stuff around let alone my back
To ship it back. Found a better package deal through eBay. Strait from Detroit Axle.
Never again will I order from you.
Hey Michael,
I apologize for all of the confusion with this order and attempting to cancel and actually having it shipped. I see you did speak to multiple customer service agents so I completely understand where your frustration lies. Since this was shipped directly from the supplier the first agent should of advised that a cancellation request is not guaranteed in the instance that the item has already shipped all we can do is offer you a return at no cost. I have issued you a voucher to use on your next purhcase with us online or over the phone in hopes that you will consider buying from us again. If there is anything else that we can assist you with please feel free to reach back out to us.
Thank you,
Allison
Paid extra for 2 day shipping but it didn't arrive in that 2 day window.
Gregory,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
Amazingly the part was in stock. I ordered it and it arrived within 3 days.
Great prices, free shipping and excellent customer service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
I apologize that you still have not received your Door lock Actuator, I did locate your order and it looks like it is due for delivery today 1/2 by UPS. This item shipped directly from our supplier to you therefor causing the delay. Also with the holidays in between as well it was stuck at some of the UPS hubs. I apologize again for any confusion and if there is anything else we can assist you with please feel free to give us a shout!
Thank you,
Allison