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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Parts arrived quickly and are great quality. Everything's as described
This was my first time purchasing something on this website. It was scary at first but the order process was great and shipping was fast. Definitely will be buying something again in the future.
Got these mammoth rims bc of great price but now way over planned cost even reusing tires; need deeper /longer lug nuts, factory Chevy TMPS sensors don't fit
I ordered a set of headlamp assemblys and salesperson entered shipping address incorrectly. Also did a price match but the payment link didn't reflect correct price so I had to give my credit card over the phone. Cusomer service sent enail 3 days later saying they needed additional information.
I called in to see why and they said info entered incorrectly. They corrected issue but Then I couldn't cancel the order. So I have to accept delivery and return!
The web site is very easy to use and the shipping times are outstanding.
Not a happy buyer never told product was on back order ship date continues to change
Shipping took weeks longer than the advertised 1-4 days. And that's with paying a $200 freight charge.
Justin,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I ordered five items for my new F-150, and all products were delivered without issues. They have excellent customer service and a great catalog.
G
For the past two years AT has told me the item I want is in stock so I order it then I get an email saying it's not in stock 🤔
Mario,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
AT came highly recommended by a friend, so I went out on a limb and trusted the recommendation. The reason I provided only 2 stars is because customer service was disappointing. As a first time customer, I inquired about a potential savings for a first time purchase. Both times I was rejected and provided zero help from the customer service associates. In my humble opinion, a one time small discount of 5-10% isn't a large ask to earn new business and establish a relationship with new customers. Especially when this discount is 100% provided to military and first responders. So this tells me, you're able to discount the items, but not to new customers. Also, the $25 fee for large items is egregious. The exact same product is on Amazon with free shipping and free returns. It's hard to justify bringing business back to AT when there are cheaper options readily available. Furthermore, I paid for expedite shipping and never received the item within the delivery window. This is my first and last purchase from AT.
Dominic,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and look forward to assisting you.
Thank you
Sent an IM to confirm the product I was researching and received a call from Brian a sales associate for AT within minutes. He was very informative and knowledge of the kit I was looking for accurate.
Quick, easy and fast... He was great to speak with and would recommend the website to everyone.
Thank you AT for a great shopping experience!
JW
I only wanted to cancel part of the order. But your system would not allow. So I canceled the whole order.
I have a 2015 Dodge Ram BigHorn 1500 muffler sounds awesome easy install. I had to grind my old brackets off my stock muffler then took tail pipes off then old muffler then installed nee muffler and brackets and put tail pipes back on and was done took me about 2 hours total very impressed.
Never received my order # ******* on 12/21/24. Ordered a power door lock actuator for a 2002 Silverado Z71. Have gotten at least 5 emails asking Mr to describe my experience but never got the part. I am very disappointed with the whole experience to be honest and getting surveys over and over isn't helping.
Hello Michael,
I apologize that you still have not received your Door lock Actuator, I did locate your order and it looks like it is due for delivery today 1/2 by UPS. This item shipped directly from our supplier to you therefor causing the delay. Also with the holidays in between as well it was stuck at some of the UPS hubs. I apologize again for any confusion and if there is anything else we can assist you with please feel free to give us a shout!
Thank you,
Allison
Easy to order and use always a pleasure ordering from American Trucks
I recently ordered a leveling kit. One of the bolts that came with the kit was damaged. Granted, it was an open box purchase, but it shouldn't have damaged parts. I chatted customer service who said they would ship another bolt. Then I received an email saying my "order" was cancelled because the parts had been discontinued.
Hello Ryan,
Sorry I missed you I just left you a voicemail regarding your review, at your earliest convenience please reach back out to me and I would be happy to look further into this for you and hopefully come up with a resolution.
Thank you,
Allison EXT 1896
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joshua,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly