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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,341 reviews

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Illinois
1 review
0 helpful votes
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Stripes!
May 31, 2022

My bucket list car is a new mustang! Purchased it April 30th and then decided to add a few touches to it! Thank you, American Muscle for having a great selection of options and an easy web site to navigate!

Date of experience: May 31, 2022
South Carolina
1 review
0 helpful votes
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Excellent service
May 31, 2022
Updated review

Site navigational and the page moving when loading is kinda annoying but still a good experience. Fast shipping and good parts.

Date of experience: May 31, 2022

Site navigational and the page moving when loading...
May 21, 2022
Previous review

Site navigational and the page moving when loading is kinda annoying but still a food experience.

Date of experience: May 21, 2022
Illinois
1 review
0 helpful votes
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Beast mode
May 31, 2022

I love that I can see what mods look like on my car based on other customer's purchases.

Date of experience: May 31, 2022
Michigan
1 review
0 helpful votes
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Wrong brake pads
June 30, 2022

Ordered a set of rotors and pads for my challenger. Got the rotor installed no problem. Go to put the pads in and they are incorrect. If you make a set for a vehicle you really should make sure they are the correct parts for vehicle

Date of experience: May 31, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at EXT 257

I hope to hear from you soon.

Amy

Florida
2 reviews
0 helpful votes
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The item I ordered was sold as a PAIR. But upon receipt, I only received ONE item that appeared to be in the manufacturer's original box. Had to go thru an exchange process with AmMuscle to get a partial credit for the missing items.

I would guess dealing with AmMuscle is easy if there are NO PROBLEMS but if you have an issue, it becomes somewhat difficult to deal with AmMuscle.

Date of experience: May 31, 2022
Support R. — AmericanMuscle Rep
over a year old

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy

Virginia
1 review
0 helpful votes
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Breaks and rotors
May 31, 2022

I ordered a set of power stop brakes and rotors and got my delivery when expected. There was one day of delay for the second set of rotors but I still got them.

Date of experience: May 31, 2022
Idaho
1 review
0 helpful votes
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Great Job! Just what I ordered
May 31, 2022

Thank you for a solid shopping experience - great selection and easy online navigation.

Date of experience: May 31, 2022
California
1 review
0 helpful votes
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Accel coil pack
May 31, 2022

Work great, smooth idol and nice throttle response

Date of experience: May 30, 2022
Texas
1 review
0 helpful votes
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Takes long
June 30, 2022

Just wished shipping was true. I pay extra for the shipping and it take forever to arrive.

Date of experience: May 30, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Iowa
1 review
0 helpful votes
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Great service
May 31, 2022

Every time I order something it shows up earlier than expected. Happy with the service.

Date of experience: May 30, 2022
Alabama
1 review
0 helpful votes
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Great
May 30, 2022

Awesome fast shipping always have the best parts will recommend

Date of experience: May 30, 2022
Texas
1 review
0 helpful votes
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Gt500 shield
May 30, 2022

Good service good product, arrived in a timely manner and protected

Date of experience: May 30, 2022
Nevada
1 review
0 helpful votes
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This is a great website to buy my parts, they are reliable and very affordable.

Date of experience: May 30, 2022
Missouri
1 review
0 helpful votes
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Very good
May 30, 2022

Very good I like it was nice work great sound good easy work

Date of experience: May 30, 2022
Indiana
1 review
0 helpful votes
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Light Life Love and Liberty!
May 30, 2022

The website is nice and well organized. They have a lot of decent stuff for my new edge mustang. And are pretty good with shipping and customer service so far. The prices are a little high, but bolshevism is showing it's ugly face again, so I'm not surprised. If history teaches anything, we will be so hungry, we will try to eat our mustangs eventually.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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Satisfied
May 30, 2022

This was a product that I've purchased before for a different vehicle. I bought it this time because I know that it works.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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Great service
May 30, 2022

Always good service with American middle never had an issue in 7 years

Date of experience: May 30, 2022
Illinois
0 reviews
0 helpful votes
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Almost rite..
June 29, 2022

Well I thought I'd save a few bucks and get an " open box" item. Nope they sent me the wrong collar rim. I ordered matte black and received a glossy rim. You would think I'd get an replacement rim since the box is labeled matte black and they made the mistake. Nope I have to pay $90 more to get the rim I need and have to buy a center cap they shorted me. They wanted me to pay the shipping return too. Lesson of the day. Don't order open box stuff….

Date of experience: May 30, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Florida
1 review
0 helpful votes
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Could give a 2nd chance
May 30, 2022

Fast shipping, good value but got the wrong item. I bought a sequential tail light harness for my original tail lights but got the wrong one. I kept it anyways because didn't want to place a return and both do the same job (I think) and the customer service never answered the phone. I'd give a 2nd chance because I really liked the page and I think it has good deals and products. Thank you so much.

Date of experience: May 29, 2022
New York
1 review
0 helpful votes
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Three stars out of five
June 29, 2022

Making a payment was a total pain in the foot! This is the second time buying something for my husband at this site and both times making a simple payment was a total pain in the foot!

Date of experience: May 29, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257