Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My bucket list car is a new mustang! Purchased it April 30th and then decided to add a few touches to it! Thank you, American Muscle for having a great selection of options and an easy web site to navigate!
Site navigational and the page moving when loading is kinda annoying but still a good experience. Fast shipping and good parts.
Site navigational and the page moving when loading is kinda annoying but still a food experience.
I love that I can see what mods look like on my car based on other customer's purchases.
Ordered a set of rotors and pads for my challenger. Got the rotor installed no problem. Go to put the pads in and they are incorrect. If you make a set for a vehicle you really should make sure they are the correct parts for vehicle
The item I ordered was sold as a PAIR. But upon receipt, I only received ONE item that appeared to be in the manufacturer's original box. Had to go thru an exchange process with AmMuscle to get a partial credit for the missing items.
I would guess dealing with AmMuscle is easy if there are NO PROBLEMS but if you have an issue, it becomes somewhat difficult to deal with AmMuscle.
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
I ordered a set of power stop brakes and rotors and got my delivery when expected. There was one day of delay for the second set of rotors but I still got them.
Thank you for a solid shopping experience - great selection and easy online navigation.
Work great, smooth idol and nice throttle response
Just wished shipping was true. I pay extra for the shipping and it take forever to arrive.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Every time I order something it shows up earlier than expected. Happy with the service.
The website is nice and well organized. They have a lot of decent stuff for my new edge mustang. And are pretty good with shipping and customer service so far. The prices are a little high, but bolshevism is showing it's ugly face again, so I'm not surprised. If history teaches anything, we will be so hungry, we will try to eat our mustangs eventually.
This was a product that I've purchased before for a different vehicle. I bought it this time because I know that it works.
Always good service with American middle never had an issue in 7 years
Well I thought I'd save a few bucks and get an " open box" item. Nope they sent me the wrong collar rim. I ordered matte black and received a glossy rim. You would think I'd get an replacement rim since the box is labeled matte black and they made the mistake. Nope I have to pay $90 more to get the rim I need and have to buy a center cap they shorted me. They wanted me to pay the shipping return too. Lesson of the day. Don't order open box stuff….
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Fast shipping, good value but got the wrong item. I bought a sequential tail light harness for my original tail lights but got the wrong one. I kept it anyways because didn't want to place a return and both do the same job (I think) and the customer service never answered the phone. I'd give a 2nd chance because I really liked the page and I think it has good deals and products. Thank you so much.
Making a payment was a total pain in the foot! This is the second time buying something for my husband at this site and both times making a simple payment was a total pain in the foot!
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.


I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at EXT 257
I hope to hear from you soon.
Amy