On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
A disappointment. Tint came wrinkled. Couldnt get them off. Not a "perfect cut" to the lights. Wasn't difficult to install. Looked good, but right when i was starting to enjoy them. I couldnt see anything driving at night. Just a big disappointment.
American muscle is my go to place for quality parts! I tell everyone that American Muscle is the place to go for great parts and quick service
Easy to order, broad selection of products, 24/7 available staff assistance!
Great products! Got everything in good condition and on time.
None …………………………………………………………………………………………………………………………………
I needed technical tech advise on this order. Huge shout out to Leo A, tech adviser, for all of his professional assistance.
Ordered low fuel pressure sensors expected something better than dorman parts actually could have gotten the same part cheaper and faster from a advanced auto parts or similar
Hello,
I'm sorry if you feel that the product quality was not what you expected. You are welcome to return the product if you need a refund or exchange. I appreciate you sharing your feedback with us regarding this product, and if there is anything we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Everything I order usually comes fast and with correct instructions and parts
Everything is top notch and everything is warranted and just easy to install with the videos they provide
Ordered wheels and tires and thought they would be mounted, but no they want me to load 4 wheels and tires in my mustang and go to the next state over to have them mounted.
My local shop is going to charge me $250 so the good deal is not so good.
I would have gone to eBay for this quality of service.
Hello,
I just left you a voicemail regarding the mount and balance with local installation that you signed up for when you ordered these online. I apologize for any miscommunication that was provided by the chat agent you spoke with. I did offer you a resolution that I hope will rectify this situation for you. At your earliest convenience, please feel free to give me a call back.
Thank you,
Allison
The website is easy to navigate and find what you are looking for.
Easy to navigate and good information added
Overall the parts they sell are high quality. Expensive but you'll certainly get what you pay for
After a review of the online items, found what I was looking for in stock - received them quickly with no shipping charges! The Drilled and Slotted Rotors and Brake Kit was easy to install and look BEAUTIFUL on my Camaro!
Never had a bad experience would recommend buying agin from them
Great business Great product would recommend to any car enthusiasts
I'll order parts, they will say they will be here in a day or two. And they never do. I get frustrated from long wait times and often times just drive to the location in person to pick my stuff up
Hello Abdul,
I'm sorry if you have not received items in the past in a timely manner as expected. I located an account for you and see that you have not had any issues with delayed orders within the past few years and have not contacted customer service for assistance, so I apologize if I am not locating you correctly. But if you do need anything, please do not hesitate to reach out to us.
Thank you,
Allison
Somehow always having the lowest prices and good customer service
You canceled my order why are you contacting me asking for a review? That's stupid
I recieved a damaged part in the mail, and after a short conversation with customer service, we were able to find a replacement and initiate the return without any hassle. Staff are great and are super helpful, would 100% recommend.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Manuel,
I'm sorry if the tint arrived wrinkled and you couldn't achieve the perfect cut. I wasn't able to locate the exact order you were referring to, but if you would like to reach out to customer service, we would be happy to replace it for you or work out another resolution. Please give us a shout when you can!
Allison