Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Weather Tech floor mats worked perfectly but the fender well liner wasn't as expected. Instead of being a thick plastic similar to the factory it was a thin piece that looks like anyone could have made with a heat gun. The part worked but was difficult to install do to misalignment of the premade mounting holes and the plastic not being cut to allow for proper installment of nut clips. I made it work but word have preferred something closer to the factory quality.
Ordering is easy and got my part earlier then expected
Order received in timely manner. However, box containing CF "throwout bearing" was crushed on one end & broken. The metal tube was at the broken end. It was "damaged". The tube was bent,where it was
Attached to the bearing. Not sure what to do. Need to return it & get another bearing packaged more securely. Can someone at AM please follow up & instruct me on how to get it replaced. Thanks.
Thank you for your review.
If you would like to discuss, please reach out.
I hope to hear from you soon.
Amy
EXT 257
It fits nice looks awesome installed easy and simple I can feel the power! Loving it
My rim arrived quickly and well packaged.
Note: This replica had a larger center cap hole than my OEM rims so original rim center caps will not fit. A different center cap was provided that had the hellcat emblem vs SRT logo.
Fast shipping, great product, great price, nice selection
Completed process. Thank you. Nick. I'm a satisfied customer. The cost of items was reasonable.
No problems at all. I bought for my 87 Thunderbird (sorry not the 84 Mustang, that's another future project). AM had what I needed and shipped quickly to get my project done. Thank You!
I have ordered parts from American Muscle numerous times over the last several years and they have always come through with great products, however, 80% of the orders that I have placed with them have arrived in badly damaged boxes. It is almost as if they recycle boxes from a city landfill to send their products out to customers in, I don't know, but this would be my only complaint.
Thank you for your review.
If you would like to discuss, please reach out.
I hope to hear from you soon.
Amy
EXT 257
Had my passenger side tail light go out. This shipped super fast and was very easy to install. As a person who doesn't have a lot of mechanical experience it was a breeze to replace this light and took maybe 10 minutes overall.
For future buyers you'll need a 10mm wrench for this.
I ordered a single fog light assembly replacement. Out of stock for 12+ weeks? I get email alerts when it says it's in stock but it never is?
Need more 94-98 COBRA parts..
Always fun to order new things for your vehicle and personalize your ride.
Easy to install and straight to the point! No room for error! A+
Highly recommended!
I bought 2 things from AmericanMuscle and I was very pleased with my purchase. I got the next day delivery. I got constant updates on my order status, and I'm very satisfied with my order. I would highly recommend them?
Placed an order for a rouse cold air intake, first kit came faulty so I returned it, second box came in a week and a half later and I was a little too excited to place in my car only to realize the clean air tube was missing after I started putting the second order in my car (which the clean air tube was definitely in the first order). Called customer service and they opted to send out a third set of the product and then send back whatever I wasn't going to use. Another two weeks go by, get the third package and to my surprise the damn cold air tube was missing AGAIN! Damn near had a stroke bro. Called customer service again, they told me that part was never included in the package, which that doesn't make sense. Got transferred all over the damn place and was connected to John who was actually rather helpful. Opted to send the third package back (as I had no use for it) and kept the second order installed in my car (since it was already in there bolted on) and was told I was gonna receive the clean air tube and i was told they were going to try and overnight it. I received an email that they were to send it anytime between that day I called (4/6/23) or 4/17/23….so here I am on 4/14/34 asking for a damn refund after a month of shenanigans since there's yet to be anything shipped and was told that I would not have a guarantee that it would even ship by 4/17/23. All while receiving emails to take a picture of the parts installed on my car to show them off on the website, IM MISSING PARTS STOP SENDING ME THAT DAMN EMAIL. Anyways I ordered the part from rough directly. Done with this company for sure.(didn't have time to proofread so if there's spelling errors or my review doesn't make sense sorry, too busy having a damn stroke from the anger)
Easy to install - nuts are a little wonky to tighten - looks great!
After receiving and open the box for the first tome i was really impressed with the quality of product, which ultimately lead to lower labor cost to get the parts painted and mounted on my vehicle.
Thank you for your review.
If you would like to discuss, please reach out.
I hope to hear from you soon.
Amy
EXT 257
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.


Thank you for your review.
If you would like to discuss, please reach out.
I hope to hear from you soon.
Amy
EXT 257