On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Jon made this a very easy and enjoyable experience. He was extremely knowledgeable, answered all my questions and was a pleasure to deal with. Give that guy a raise! I will definitely order from American Muscle again!
I've always ordered parts from this service. Other than some packages being received a few weeks later than others, I definitely Recommend it for muscle cars. 🙏🏻
Try to do your best, great business!
Paid for overnight shipping on Order # 40-******* on Apr 24 2024 2:26AM.
Won't receive item till - Saturday Apr 27 2024.
Called UPS, they said American Muscle did not have the package ready till Apr 24 at 8PM, which was past pickup time, with a confirmation number of when it was picked up. (see Photo 1)
Called American Muscle Support, got hung up on twice, and called back to get told "No refunds for overnight shipping" and blamed UPS. Even when they are at fault per UPS and per American Muscles internal shipping notification section (see photo 2).
Also, if your a veteran and you verify with the website, it's actually only a 5% discount, not 10%. 10% only on select few items.
This was my first and last purchase from American Muscle.
Cold air intake for more sound and appearance and few hp gains
Wonderful, Awesome, Enjoyable, and will refer friends and family.
Purchased items on Tuesday. Payed extra for two day delivery. Informed items will now be delivered on Saturday.
I am so sorry to learn about the delay with your recent order. Thank you for reaching out. I have reached out to you over the phone to apologize for your experience and I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Very easy to talk to over the phone. Order came promptly packed well and was very happy with my wheel purchase
American Muscle was great with identifying specific parts that was for my vehicle. Parts came in great packaging and shipped very quickly. Overall satisfied with American Muscle, they will have my business going forward.
It was very easy to place my order and it was delivered quickly!
Purchased this part because it is advertised as having a 3 inch inlet size but it has a 2.25" inlet. Only giving 2 stars because I was given a partial refund in the form of store credit and customer service was ok overall. But beware if you are purchasing this item that it definitely does not have a 3" inlet.
Thank you so much for your feedback and for your recent purchases for your GT Mustang.
I see that you have spoken with us about this order and have been assisted.
Please let us know if you have any further questions.
Amy
EXT 1257
Love the lug nuts. Fast shipping. Would definitely do business with American Muscle again!
My experience was an absolute breeze. The package arrived without any issues and everything look good in shipping. Only one package was delayed but only for one day which didn't bother.
Made my car look new. Fit perfectly. Cant tell it's a cover looks like it came on there.
Easy website to work with. Great and fast shipping and exactly what I wanted!
This month I purchased a McLeod clutch kit and a set of 2 piece OEM cobra-style headlights with black housing.
I ordered a Coyote Grille emblem for my 2024 Mustang. The salesperson, Steven was very helpful and knowledgeable. He quickly processed my credit card order and included my military discount. The item was ordered on Wednesday and arrived on Saturday. I was able to track the standard USPS shipping.
As usual, the service from American Muscle is excellent.
I had an idea of what I wanted but still asked for advice. Not only did I get better options, but I also got a far better price. I can't say that for many online chat discussions. I will be back for more products.
Always incredibly easy to order anything, part selection is the best! Fast delivery to my Canadian address.
Thanks Guys!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that your camber arms did not arrive when anticipated. I see that you have spoken with us and have been refunded for your expedited shipping costs.
Please feel free to reach out to me if you have any questions or if would like to discuss your experience. I am so sorry this happened with your order. I see that you had placed another order with
Us a few years ago. We appreciate your business and your feedback.
Amy
EXT 1257