On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered sill plates that stated that you get 2 sets. I only recieved one set. Still waiting on a reply from you guys about what happened.
Well organized especially by car category only shopping for my car and not having to worry if it fits or not is great also having videos provided on installment makes it even better
I ordered a carbon fiber hood and carbon fiber spoiler. Salesman gave me a discount for buying both. Not a big discount, but better than a kick in the teeth.
Great product and great experience with the shipping and delivery
K&N filter order for Air filter and Cabin filter. Shipped quickly and arrived early. Great experience. Thanks A+++
Very helpful customer service and all parts look like factory replacements.
I've had good shopping experience with great products detail and the how to videos are great. Even the return process. I had a package that was delivered and left at the front door. The box was damaged and some parts missing and some damage on the part. One call and a few pictures. Free return and they replacing the part fast with in 24 hrs.
Great site great descriptions of product and installation videos to help you
Very good company parts are great. I feel american muscle is a little disorganized. Seems everyone is willing to help to many hands in one jar causing confusion. Other than that tho great company
Online agent knowledgeable and helpful, shipment was split up but arrived on time, however exhaust parts box was damaged. Cold Air intake wa as advertised and easy to install.
Hey Brent,
Thanks for reaching out and letting us know how your ordering experience went and how the items arrived. I'm sorry to hear that the box was damaged for the exhaust if you find there is an issue with this item you can setup a return for replacement through our customer portal, that website is Orders.Americanmuscle.com or you can chat into our live chat department. We look forward to your continued business!
Thank you and have a great day,
Allison
Very easy to deal with parts tech Ben, he was very knowledgeable and helpful in picking the right parts for my car.
I think I have purchased practically the whole car from AM. Started out with a 1984 GT Hatchback T-Top. Set out rusting for years waiting on me to start restoring and some modifications I will began late summer and fall. Have a whole garage of boxed up parts from AM for the project..
Wide selection, easy checkout, fast delivery. I ordered some wheel spacers and they were priced reasonably and the shipping was fast. Very pleased.
Tuner worked and loaded a 93 performance Bama tune on my 08 Mustang Gt. So far the only issue I've had is loading the tune. It wouldn't connect to my hotspot and my WiFi did work. The combo definitely works but I would just go with the x4 tuner option
I used the promo code and it didn't credit for my purchase of the styling light bar. Kind of crappy deal. American Muscle, are you going to make it right?
Great delivery! Wish pictures would have came colored but it's ok. Not my first rodeo putting an intake to my car lol
AM provided an excellent shopping experience with easy online access and great customer service.
A little scratched but lol very great I like 🌲🌲🌲🌲😒🌲🌲🌲
Had good selection of axle back exhaust options available. Prices a bit higher than advertised in the company you tube videos. Ordered July 1 for a July 5 delivery. I was surprised about how quick the advertised delivery could happen. Planned to install over the long weekend. I think the company should revisit their web site. Don't promise what you cannot deliver (literally). I get it, a holiday order will take longer. Just make sure you tell people that. As of 7/6 my product, according to the web site has not even shipped yet. I'll revisit my review when I have a product to talk about.
Hi Michael,
So sorry your exhaust was delayed due to the holiday.
I have tried to call you to review and issued you a store credit to apologize for the delay.
If you have any questions please call me at EXT 1257.
Have a great day!
Amy
I love my new hood stripes. Very easy to put on and looks great!
Easy to find and order the parts I needed. Shipping was fast and efficient.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Neal,
Sorry I missed you, I just left you a voicemail with a solution to rectify this issue. Apologize again for the wait on this and hope it does not delay any further. Don't forget to keep an eye on your email for next steps. If you have any further questions or concerns please feel free to give me a call back at ext 1896.
Thank you and hope you have a great day!
Allison