Amazon DEReviews 66

Amazon.de and various customer service employees are liars and untrustworthy! My advice: avoid Amazon.de at all costs; their employees are worthless and dishonest. Various customer service employees have repeatedly made promises (a €20 coupon code as compensation for reordering an item that was not delivered, order **************363). Even after escalating the case, promises were made that were not kept. And after the fourth contact, it suddenly turned out that no coupon code could be created. Amazon.de no longer deserves any customers. Corrupt and unreliable. And we have copies of all promises and communications.

I placed my order on January 29,2026. Amazon Germany's website promised delivery by February 3,2026.
On February 6, I got an email saying the order is lost and they have no idea where it is. This is not the first time – lost packages have become a systematic issue with Amazon Germany.

Miscommunication constantly. Seems like they dont understand english language. Product kuality is also very poor. You buy new condition but you receive used condition. Complainments usually dont get any respons from the Amazon.de custumer service. Refunds gets paid way to late. Be very careful it you order on Amazon in general. I asked for an AMAZON.de giftcard balance compensation for all the trouble i sended 4 messages and they all not respond by the Amazon.de custumer service while they have to reply within 12 hours. I will also post this review on other review websites. **************116

Its diabolic to ask return costs. I gonna booking back the Iban payment quickly. Lots of shady sellers on amazon.de even the amazon.de custumerservice is shady. The item was supposed to be brand new and unopend and factory sealed. The seller m+l have sealed the item in cellophane whit there seal wraping machine i aint stupid. No security label print printed in to the cellophane. No security sticker on the jewelcase. Horibale case dents on the booklet. The booklet was not slide under 2 tabs so two case dents. Whitdrawn attached dust on the booklet alot of dust. Cd is played before i can see it at the hairlined circle on the silver part of the cd. Worn jewelcase. Even the envelope was used before it have an tear and many worn and most worn parts are very thin. Also an tear in the booklet near one of the case dents. I make much more online reviews whit proof on several online review websites. I gonna booking back the Iban payment quickly! I want to upload proof of my purchase but the sitejabber option button is out of service. I upload proof of my purchase later on. Order number: **************353

Amazon became a terrible customer unfriendly company over the years. Wondering really if Mr. Bezos know what's going on at Amazon.de
I live in Philippines.
I ordered this ballpen. After receiving the package ( a THIN PAPER ENVELOPE!) I recognized a whole at the back of the envelope. After opening the blue giftbox: NO BALLPEN INSIDE! EMPTY BLUE GIFTBOX! After talking to 3! CS the seriously requested a police report!
So I spent today 6 hours (going Dhl, 3x police station,) of my precious time and waisted 20&$ gasoline!
Well Philippines police is terrible slow and complicated to deal with! Still need to come back to police after 3 days! ( so another time and gasoline waisted! WELL AMAZON.DE DOESN'T OBVIOUSLY CARE ABOUT THAT! Unbelievable disappointed in Amazon! What for a hassle and time / money waisting NIGHTMARE! NEVER AGAIN AMAZON.DE

I ordered from Amazon DE on Feb, 14,2025. They took EUR 101,26 which is USD 108.43 out of my account. I received an email that the order might be lost and to cancel for a refund. I cancelled twice and never received a refund. I chatted and called with the German Amazon Site and received no help. I was asked twice to download a government ID in order to get my money back. I was not ask for an ID to download when Amazon with drawer the money.
I am a prime member for 10 years and never had any problems with Amazon. I also called the US Amazon, but they can't assist me, because it's in a different country.
Be careful buying from Amazon. De. I will cancel my prime account, if no one is responding to this matter. I am so disappointed the way Amazon is turning.

Placed my order and payed for it then my account was blocked due to suspicious activity my shipment was recalled and they told me i will not get my money back that i have to go to my bank to fill some forms absolute disaster of a page never dealing with them

If you enjoy waiting endlessly, being ignored, and dealing with unreliable couriers, then Amazon Germany is the place for you! My recent experience has been nothing short of a disaster.

I ordered a mouse—just a simple mouse—thinking, "It's Amazon. How hard can it be?" Well, apparently delivering an item in a timely manner is an impossible task for them. They handed my package over to a cheap, no-name courier who never delivered it. Weeks went by, and all I had was silence, frustration, and the looming realization that I had just paid Amazon to give me a headache.

After over a month of waiting and chasing them for answers, I finally threw in the towel and asked for a refund. But wait, the drama wasn't over! It took over a week for Amazon to return my money. That's right, not only did they fail to deliver, but they also held my money hostage like some kind of twisted retail ransom.

This wasn't just poor service; it was an outright betrayal of the trust I had in Amazon. If they're going to cut corners with bargain-basement couriers and treat customers like an afterthought, they should stop pretending to be the reliable retailer they once were.

Do yourself a favor: avoid Amazon Germany unless you want to test the limits of your patience.

AMAZON SOLD ME RETURNED ITEM AS A BRAND NEW!IT ARRIVED IN DAMAGED PACKAGING WITHOUT ANY WRAPP!THEY JUST DROPPED IT IN FRONT OF MY DOOR WHEN I WAS NOT AT HOME!WHEN I SENT THEM PICTURES OF DAMAGED ITEM THEY TOLD ME THAT THERE ARE NOT VALID FOR THEM!CUSTOMER SERVICE DOES NOT EXIST IN AMAZON!

This is the last time i buy from these unprofessionals scamers!I order a resistant band and when i recieve it where broken in many places.So i return the item and they recieve it on the 20th of September.Today (23/09) when i spoke with their customer service they say that they recieve the item but they want 20 DAYS to process the return!This is totaly unbelievable and totally unprofessional and frustrating and this is the first time it happens to me to wait 20 days just to see my return.So this site is only to buy and if something happens they "punished" you because you recieve broken item!Stay away from them buy from other Amazon NOT FROM THE AMAZON.DE they do not respect their clients!

Terrible store - unbelievable decline in service quality. The order was split into several sections. Not a single one arrived. I contacted customer support, and the responses were even worse - scripted replies, zero interest in you and your order. The customer support from the Czech Republic lied to me, saying the order didn't arrive due to a block on funds in my bank, but the international support started refunding my money in part. For a while, my profile showed that the order was lost, and then any information about the orders disappeared. I still haven't received all my funds. My wife placed an order right after, unfortunately before I could warn her… it's been 2 weeks and it hasn't arrived either. I am disgusted with Amazon DE. I will never place an order through this primitive store again. They used to be OK, everything worked… now nothing

I've always trusted Amazon for my online shopping, but my recent experience has been a huge disappointment. I ordered the Samsonite Freeform Hardside Extendable with Double Spinner Wheels, Amethyst Purple, 2 Piece Set (21/28), but I only received the 21-inch suitcase. Instead of sending the missing items, I was told to return the entire order. On top of that, I was required to arrange and pay for the return shipping myself. Despite reaching out to customer service multiple times, I received no helpful support. I expected better from a company like Amazon, and this experience has really shaken my confidence in their service.

It has taken me at least 5 attempts to get Amazon to understand that the item I returned on Jan 30th was refunded and the cost of post was also refunded all in early March. Amazon in error also returned the item itself to me. The value is over €500.
I was honest but it took me five attempts to get Amazon to understand the error and they asked me to send the item back to a different address and they would pay the postage. On March 26th. They now have the item since April 2nd still will not refund the €20 it cost me to return the item to them. Remember I saved them €500 and this has now cost me €20. How disappointing is this. I have communicated tens of times with Amazon. What a really poor customer experience.

I ordered some cat food. The cans arrived dented and damaged. They refunded the cans and promised free postage for the next order when it arrives. I made a new order and got back to them like I was requested. But it was a lie! I keep ketting the answer "you got wrong information from us, we don't give you free postage, sorry we promised it earlier, but we can't help you". So they just plainly lied about free postage, and the customer service is really bad - just copy-paste answers. So first I get poorly packed damaged goods and then an unkept promise to have my next order postage free. I will never make another order from them and I don't recommend this cheating store to anyone else either.

This is what I was written in January:
"As an apology for your experience, I will do an exception for you, please go ahead and place a new order with the fastest delivery method and reply back to this email after you receive the new order. I'll issue refund for the shipping cost when new order is delivered to you. Item should be fulfilled by Amazon to receive the shipping cost refund."

And this is the answer when I got back to them:

"I'm sorry about the misunderstanding and incorrect information that you received.

The previous correspondence doesn't correctly reflect our current procedures at this time.

I apologize for the inconvenience caused. We cant help you with shipping refund."

ENTICING CUSTOMERS TO PLACE ORDERS, USING FALSE INFORMATION
I was told by a chat agent that I could have a price promise refund of 105 euros. All I had to do was contact Amazon wheb I received my Ipad. I did this, and 8 chat agents later, and over 1 hour later, I was told this was not possible. I have a full transcript of the agent telling me I could do this. In my opion it is fraudulent to sell goods online by making false promises. Here is a copy and paste of my conversation:
5:40 PM
Jyoti | Customer Service
You can place this order once the item will be delivered to you.
You can contact us we will arrange discount refund.
Our chat is recorded so you will not face any issue regarding this.
J
5:41 PM
How much is the discount refund please?
5:41 PM
Jyoti | Customer Service
Please allow me few minutes to check it for you.
J
5:42 PM
Thank you
5:42 PM
Jyoti | Customer Service
Thank you for waiting.
We will arrange discount refund of EUR 105 once get delivered.
J
5:44 PM

Date of experience: January 15,2024

The worst experience we ever had with an online seller. The product iPhone 15 ProMax was never delivered and we had to claim a chargeback to get our money back. Their team was very inefficient in solving the problem, so we had to oppose the transaction through Revolut and got our money back after more than 2 months and after endless discussions. I do not recommend this company and we will certainly not use it in the future. Problems can happen to everyone, it's how you deal with them and find solutions that matter. And here Amazon.de was a huge fail.

Customer service suddenly dropped significantly in the second half of 2023. I have used amazon for 13 years. It suddenly supports English language in chat and phone. Only emails are allowed. Customer service was outsourced to somewhere else. The agents can't do anything about it. The logistics routes to Czech Republic dont get any improved and even get worse. Customer service becomes ignorant. Amazon for me was one of the best in Europe and now it is just a cheap website and service now. Price of all items also were increased a lot in 2023. I try to avoid now and buy from other online shops separately.

Die Größe dieses $#*! Ring ist klein, aber es dehnt sich super leicht. Hilft, Ihre Bälle nach unten zu halten, um die Ejakulation zu verzögern und gleichzeitig eine feste Erektion zu erhalten. Ich finde, es kann wie eine Socke unter anderen sperrigeren $#*! Slings für noch mehr Unterstützung und Ausbuchtung in Ihrer Jeans für die Damen zu wundern verwendet werden. FÜNF STERNE! WERDE WIEDER KAUFEN!

I cancled an order that was made by mistake only 12 houers and it was impossible!
And... it is impossible to send back the orderthe packes was sent back to me again
And they do not care they want it back to their hands inorder to give me back my money

Horrribl amazon de!

All I wanted was 3 packs of Life Savers, I am an American living in Germany and went to Amazon.de to order lifesavers. I received a Amazon.de gift card from my friend for Christmas so I figured I would use it to purchased said lifesavers.yet when I tried to make the purchase I received this response from Amazon:

"Your account is temporarily on hold.

During this time, you won't be able to access your account, use any Prime benefits or gift card balance, or place orders. To regain access to your account, you will need to confirm details related to your payment method.

We took this action because either the Amazon gift card or the Amazon gift card balance that you are using is in violation of our "Terms and Conditions"."

In no way was in violation of these "Terms of Service". It does not appear that using a valid 14-digit voucher code for an Amazon.de gift card violates any of the listed terms of service for redemption. As long as the gift card was purchased legally and has not yet expired, it can be redeemed on the Admitted Websites for qualified products, and any remaining balance will be credited to the gift voucher account until the expiration date. It is also permitted to use multiple gift vouchers per order and combine them with one promotional voucher per order. Additionally, gift vouchers cannot be redeemed for further gift vouchers or Kindle subscriptions, and gift vouchers or their balances cannot be transferred to another Amazon.de customer account or paid out in cash.

*****************************************

Now I give Amazon.de my terms:

I will continue this battle for my lifesavers, and will stop at nothing. Not only do I want my Amazon account taken off hold, but I demand that the order be provided for free with postage paid.