Amazon DEReviews 66

I feel cheated and trapped by Amazon.de.
They don't honor their promises. They told me to place an order and that the shipping cost would be refunded and after i paid a total of 500 euros they told me it was a mistake by their team and no money will be refunded.

This is one of the most awful incompetent branches of the amazon franchise. Two consecutive orders canceled and even the order history vanished from my account. USA customer here <<<---and it seems their MO is to cancel international orders at whim and give you a bunch of pretty lame excuses as to why. One order was cancelled claiming it was out of stock but they made sure the entire order history was deleted from my account to shackle me from leaving a review of the third party seller who was suppose to fulfill that order.

On my latest order Amazon.de went even further and flagged my account claiming it was hacked, my order was reversed and also vanished as if it never happened and I went through hours of hell trying get back into my account that they locked me out of across all the amazon platforms including my main account on amazon.com. Good luck trying to get any kind of helpful customer service as there is no easy way to speak to anyone via telephone if you reside outside of Germany. You are simply treated as a common theif with no recourse and no justifiable excuse as to why. Their 3rd party sellers can misadvertise and then simply cancel orders with zero accountability since amazon.de cripples your ability to leave any feedback by erasing your order history. Amazon.de is a joke and a sad excuse for a branch of Amazon.

Stopped use this platform, i found it most expensive and not safe place for shopping as they support scam. Also if you leave negative reviews even if you have a proof of the problem, they don't post on their review section. I have been scammed with micro sd card, after some time i found this is a fake card because couldn't fill up that space as a fictional 512gb, i sent complain, no answer from amazon, i tried to put review about it they did not publish. So my solution is DO NOT USE THEM!

I ordered an iPhone for 930 €, on the day of delivery the parcel was delivered to someone else's name and I could not find the parcel! Amazon support staff promised to return my money, but after long waits, calls, letters, visits to the police to lawyers and attorneys, they didnt return my money! Still! Worst experience of my life

Scammers
Scammers. By far the worst of all the amazons I have to deal with (. Uk,. Fr,. It,. Com). The business model is TO MAKE THE CLIENT WORK for them. Horrible experience, worst than Chinese shopping websites!

I tried to buy a microphone +cable on amazon on December 25th, using my EU credit card. It kept saying 'revise payment method', I tried about 6 times. I called my bank, they were very confused by it and started an investigation. In the evening, I added my EU bank account and continued to try to buy the mic/cable but kept getting the same vague message to 'revise my payment method'. At the same time, my bank account kept getting very weird messages in my list of recent transactions, that I've never seen before, every time I tried to make a purchase on amazon.de. Something about my payment method having been altered (by whom?). Amazon.de support was completely useless - didn't know what was happening. Agent 2, Milica, thought this is a part of a routine check. (Right: If routine fails all of your payment methods 12 times in a row). MShe said to try the card, even though my EU bank should have been accepted. The card, of course, still kept failing. Milica refused to pass me through to her supervisor when I asked, and said he will tell me the same thing she is.
I don't know what amazon.de is doing but they are completely incompetent (at best, possibly something fraudulent is going on). I don't want them having access to my data, so I will be deleting my account on amazon.de.
Amazon.de is the biggest joke of an online store I've ever seen. Be VERY careful when dealing with them.

I am so fed up with Amazon.de. I've never had any issues with Amazon.com, in all the years I've used it and trying to make my first order with its German counterpart, I am repeatedly locked out of my account, orders canceled and now charged a fee, even though I've been in constant contact with their "account specialists" to try resolving this problem. I was told it was only a verification issue, yet after verifying myself at least 8 times over the phone and email and via website, I still can't place the basic order I was trying to make. And Now they have the gall to charge me too? What kind of business is this? I live and work in Germany. I'm shipping from Germany to a German address. I've verified my payment, email, phone number, bank, etc. and now I'm charged a fee I have to go through my bank to rectify? Not because the order was canceled mind you, because they've seen this "fraudulent order go through too many times" yet they will not authorize a refund. How is that even a thing? I've tried following the conflicting guidance from their "specialists" and have been getting no where. And yet I can't talk to anyone else?

Buyer beware - amazon.de is not safe to buy expensive items at!
I ordered a 700 sony camera lens, and when the box arrived, there was a rock inside it, no lens. I contacted customer support, and they said that I needed to go to the police, and I will get a refund if I give them the police report, so I did. Months have passed, and they are refusing to give me a refund, and finally today they have decided to close the case and said they would not give me a refund or send a replacement. No reason given. I'm at a complete loss, I thought amazon was safe, but they scammed me out of 700.

This was the last time I have ordered on amazon.de. I use their website in other countries but in Germany it seems to be a total mess.

Just to summarize the situation, almost every order I made this year was handed over to neighbours, because the delivery company couldn't be bothered walking up the stairs.

Amazon has assured it would never happen again and guess what? It did!
I mentioned various times that the items are being delivered to my elderly and sick mother but yet again items were given to wrong neighbours or not being delivered at all which caused my mother so much stress.

Horrible service!

NO ENGLISH SPEAKING TECHNICAL SUPPORT
I have bought an item some months ago. Now it does not work properly. I don´t have the option for return, I just have two options: Call and chant with support.
They are both in German, even though I am located in Finland and Amazon.de is the site that sells to Finland.
I am extremely disappointend.
From now on, just gearbest!

CENSORSHIP ON REVIEWS
I have bought an Cordless Hammer Drill, listed indeed as ¨Hammer drill¨, I get a drill without hammer function.
I write a review about this issue leaving one star, my review is refused:
¨your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.de/review-guidelines¨.
Of course amazon whats just five stars reviews and doesn´t accept critics.
I will open a claim with customers associations.
https://ec.europa.eu/consumers/odr

WRONG SHIPPING INFORMATION FOR FINLAND
The shipping system to Finland is messy and confusing.

PURCHASES CANCELED WHEN YOU HAVE A GOOD DEAL
I have bought four articles at a really good price on Amazon.de. After two days, I get emails telling me that my purchases have been canceled by the sellers.
So, when you make a deal the seller cancels.
Better Gearbest.

THE PRICE INCREASES DURING CHECKOUT
Many articles show a lower price first, after checkout they are increased in the price without notice

THEY BLOCK YOUR ACCOUNTS WHEN YOU HAVE SOME GOOD DEALS
I have bought a couple of article in promotion, I have checked out and after that, they have blocked my account and I lost the deal, so the price increased.

I was actually happy with the product (Jabra Move wireless headphones), but after 6 months one of the ear pieces broke from the frame, the connections are very tiny. I contacted amazon for a replacement and they refused despite the product being in stock. It was and is the exact same product but with a different stocking code (ASIN) but now a different price, as I bought it during a discounted period and now the price is back to the original.
Amazon refused to replace it because of this ASIN code (despite the customer service team member confirming it was the same product), apparently it's impossible, but no reason was given as to why. If I wanted to replace them I would have pay for my return packaging, and then get my refund and pay the difference to replace them. Even though it's the same product I can't even write a review on that product to warn people about potentially not being entitled to a replacement for a faulty product. It's very very sneaky behaviour and becoming more and more common.
Amazon is all good when you get your little discount but my experiences when something goes wrong now are that's it's not worth the hassle.

The last thing I recommend you is to choose this site. The product you want to buy is the most exorbitant product of the market, moreover for months to wait, as well as the vendor to see if you want to see the discretion. It's a disgraceful site to make all of this happen to you. If you do not want to experience infamy when there are hundreds of companies in the market who sell the products you want, stay away from here. I think it's a friendly recommendation.