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I placed my order on January 29,2026. Amazon Germany's website promised delivery by February 3,2026. On February 6, I got an email saying the order is lost and they have no idea where it is. This is not the first time – lost packages have become a systematic issue with Amazon Germany.
Amazon.de and various customer service employees are liars and untrustworthy! My advice: avoid Amazon.de at all costs; their employees are worthless and dishonest. Various customer service employees have repeatedly made promises (a €20 coupon code as compensation for reordering an item that was not delivered, order **************363). Even after escalating the case, promises were made that were not kept. And after the fourth contact, it suddenly turned out that no coupon code could be created. Amazon.de no longer deserves any customers. Corrupt and unreliable. And we have copies of all promises and communications.
Miscommunication constantly. Seems like they dont understand english language. Product kuality is also very poor. You buy new condition but you receive used condition. Complainments usually dont get any respons from the Amazon.de custumer service. Refunds gets paid way to late. Be very careful it you order on Amazon in general. I asked for an AMAZON.de giftcard balance compensation for all the trouble i sended 4 messages and they all not respond by the Amazon.de custumer service while they have to reply within 12 hours. I will also post this review on other review websites. **************116
I have posted my bad experience with Amazon.de CS on their Twitter account. Was promptly and professionally contacted by Amazon Twitter Support. They have resolved the issue for me. I only wish that regular CS agents on Amazon.de marketplace have shown such goodwill to help and not only sending me automatic emails without even trying to resolve the issue.
Thanks a lot Amazon Twitter support!
I have bought Roborock vacuum cleaner on Amazon.de from UK. After aproximately half a year of regular use (prodact did a good job vacuuming and moping with small glitches) product sudenly started displaying internal ERROR 104 and did not want to vacuum or mop anymore. Since there is a one year waranty I have contacted manufacturer on their website several times with but no reply was received at all. As product is still under varanty I have contacted Amazon for help. At first it seems they were helpful and asked me to return the product from UK to given address in Germany. No paid label was provided but was advised to send it anyways, keep receipt and email it for refund once package is received. I have paid GBP111 for return shipping, however given Amazon depot address in Dresden was not valid and DHL in Germany was not able to deliver package which is now being returned to me. After contacting postal services they have advised that pacakge return will last months if everything is ok with customs clearing on the way back. Contacted Amazon and they apologised for giving wrong address and told me to resend it back to a different address when I received it back(if ever). I am now GBP900 (produt price) and GBP111 (return shipping) out of pocket and don't even know when and if ever package with product will be returned. Amazon is not willing to do any refunds for return shipping to the wrong address they have provided or product untill same has been received by them. There are numerous reports of people returning products from Uk to Dresden in Germany just to be told that delivery can't be made to return address and wasting their money ( https://www.hotukdeals.com/discussions/amazonde-amazon-germany-return-wrong-address-parcelforcedhl-4049571). Amazon CS is not willing to pass my complaint to their manager and are giving canned replies that they can't do anything before item is received by them. Very bad experience with manuffacturer and Amazon CS.
Disaster, pure disaster. After years of excellent experience with this company not sure what happened recently. As many other say - 6 out of 7 orders not delivered (they contracted cheap but by far the worst carrier which do NOT deliver to customer addresses).
Instead, they pretend they tried (say unsuccessfully) and place packages to their "pickup point" in different cities around refusing all requests for proper delivery.
Their tracking shows the orders have been delivered but in reality they are somewhere in another city (in some farmers food shop, other in painting props shop, etc.).
Amazon Customer Service is absolutely impotent, just apologizing all the time but unable to do literally anything with that arrogant carrier.
No other way than to avoid ordering from them - never more. It´s a pity, but this is definitely the beginning of the end of another legend...
They are good>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>...
Made account wanted to buy some cds. They costed 5 times mores then on other sites but I decided to buy because they had most fast shipping. Paid 50$ for shipping then they locked my account saying it has suspicious activity. I did what they said and Im still waiting for them to unlock the account. Bad service don't use it. You need aged amazon to use your own card lmao
The worst ordering and delivery experience I've ever encountered. Usually Amazon is the quickest and simplest and I'm incredibly surprised how painful this experience has been.
I ordered a pair of Ugg boots that were returned to sender for an unknown reason on 7th December. When I went to re-order the Ugg boots, they were out of stock. I was told a price match would be available for any similar item. I didn't mind if they didn't arrive in time for Christmas but I wanted to order a pair as a gift.
I then re-ordered an item through a marketplace seller and was then told over the phone a price match wasn't possible because it's a marketplace item and not fulfilled by Amazon directly. The person over chat never specified this and the information over chat was incorrect. Please note the item I ordered was around 140 EUR more, so it was a massive price difference.
The item was then marked delivered on 16th December, signed for by my partner but he wasn't in his apartment, so couldn't physically sign for the item. The marketplace seller then continued to insist my partner had signed for it but this was impossible. I opened an investigation with DHL myself also but never heard back due to the busy Christmas period and also asked the seller for coordinates but they couldn't provide me with this information.
Amazon then opened a A-Z claim but this was rejected due to information not being provided - I have absolutely no idea what information additional I could have provided.
My partner then spent his entire morning of 21st December looking for the parcel, where it was eventually found.
Since this was amazon's mistake, we were told we'd be refunded the additional 5,03 EUR in postage, so we weren't out of pocket. The item was then returned this week and not only were we not refunded for the postage but we were also missing an additional 6 EUR for the refund. There doesn't seem to be any clear information why we weren't refunded in full.
I will be deleting my Amazon account after this experience. I ordered directly from the UGG site and the same item was delivered within 24 hours for 120 EUR cheaper.
Wenden Sie sich niemals an Amazon de, das sind Betrüger, zuerst verlieren sie das Paket, dann geben sie das Geld nicht zurück, es ist eine Schande, dass sie von der Polizei behandelt werden sollten. Amazon ist ein Betrug. Ich werde sie nie wieder kontaktieren.
I created my account on amazon.de and buy item and in 1min they blocked me... Amazon texted me that I need to proof my balance of gift card... Why they didn't ask it when I was uploaded it? So when u put ur own money to balance =everything is ok... when u wanna buy items for ur own =they blocked u!
Amazon.de's service and shipping is terrible. Almost every book I've ordered has come without any plastic wrap, just loosely thrown into a box to wither and warp from the wet and cold weather of Norway. Packages take long to arrive, and 75% of the time its damaged some way or another. PLEASE AMAZON just wrap your damn books in plastic, and package them better.
Amazon.de is extremely careless and ignorant when it comes to packaging - they simply use whatever old bag they have lying around, throw your order inside and ship it - no bubble wrap of fragile items, not extra insulation for sustainable bags that can easily tear, not even using the appropriate size box/bag emaning that the items inside get smashed before they even arrive. Plus they have no customer service to contact, offer no refund for damaged goods, basically they don't care about their customers whatsovever so the experience is the worst possible and you'll be better off avoiding purchasing anything from them, trust me - tested a couple of times, so it's no a review based on a one off pruchase experience, but on repeated disappointment with the last few orders. I've learnt my lesson now and hopefully can save someone a bit of pain sharing this.
Ordered 3 days ago goods on amazon in Germany. Paid with a Georgian bank card.
When I try to find out the status of the order, the amazon.ge website shows that my account is blocked. The letter does not come to the mail, they just block it along with my payment.
I'm trying to write to support - and well, they demand from me all the information about me, about the payment. I even send a payment order.
3 days pass, I try to see the history of my orders - there is nothing!
I'm trying to write to customer support and again they demand all the data about me and about the payment.
Scoundrels, I already sent all this data 3 days ago!
And when I try to contact you, the site tells me again that my account is blocked and I can't even write to you and ask when you will send my goods and unblock my account!
I have never seen such idiocy and disgusting attitude towards customers either in China, or in other Asia, or in the Caucasus, or in the countries of the 3rd world.
Every day, Amazon and their bank use my money. Every day they receive a small percentage of the blocked money and prevent them from being unlocked. I will spread information about these rascals so that as many people as possible will know that they cannot be trusted!
Recently I bought from Amazon.de a e bike controller for 119 euro and guess if I receive the product. Of course not and Amazon says that I'm not elegible for refund. That is frustrating. According to EU directive we can ask a refund within 14 days, and according to any eu law 5 years if don't receive package. And they are not doing anything to have my money back. Of course I will start a legal procedure agains them.
amazon.de are absolute scammers, i bought 3000 euros of giftcards with coinsbee a company in germany, after i added them to the amazon account and ordered it was blocked and the order cancelled and i was told to provide info the bank card attached to the account belonged to me, i got a letter from my bank confirming ownership of the bank card ect and now they they need to see the 'proof of transaction' of me trying to buy the stuff from amazon via my bank i told them this is not possible because the order was fully paid in gift cards now they have totally ignored me and keep talking nonsense on the phone SCAMMERS this has been ongoing from september 2021 how is this theft legal
Fast delivery for 1-2days or 1week. And very good items in this website. They have items for every person.
Terrible! They accessed my account without my authorization and terminated my prime membership themselves. They told me someone from management department would call me about thus issue and prime problems within 10 minutes, at 5pm, at 6pm, ALL LIES! Don't be fooled by them! All the promises if customer support is empty and false! They keep you on the phone for more than an hour and never resolve your issues
The first time I ordered, they ripped me off on promotions I never got with the product.
When complaining, they said just buy the promotion item we owe you, and we will refund you.
I did buy it, and they refused to refund.
The second time, they did not complete the order due to THEIR problem with a MasterCard in good standing, even after re-confirming it is valid and active.
Krauts just can not be trusted.
They do not deserve even the one star rating I was just forced into.
Disaster! Scam! Avoid!
They managed to take the payment from my card but failed ever since - the promissed delivery date has passed, customer service advised that it will take two more days, but again no delivery! Then they cancelled the order and said the refund will take 10 days! Disgusting! Shame, shame!
Good service, but shipping costs are too much. They are even offering you amazon prime, in order to get a free shipping, but after you pay for prime, you see that shipping price is the same (10 eur for a flash drive). That's too much.
My amazon de acount+ my further amazon de acounts is blokked without any legit evidenvce they basicly explain to me that i have commited fraud+ they explains that i have abussed the amazon policy rules etcetera wich is both al not thru i have received many refunds and replacement items whitout given back the damadged/not complete items mostly the market place sellers are that kind to explains to me to please dont ship the item back keep it OR dispose It wich is realy kind from these marked place sellers. Them market place sellers they always ackt very profecional at least most of em, i have received all of these refunds/replacement items becouse of delivered damadged/not complete items OR not delivered items OR to late delivered items bud mostly delivered damadged items OR not complete items OR the combine of these, mostly of my purcases are cd's the market place sellers are not the problem bud amazon itself is the big problem becouse they dont accept it that i have received many refunds mostly full REFUNDS i have realy nothing to Hyde if An item is arived damadged etcetera than its normal that i ask for An refund or for an free replacement item i ALWAYS have offered the sellers pictures of the damadged etcetera produckts bud mostly its not necerary for the sellers to show Them pictures of the damadged product WICH is realy kind of the sellers and some sellers offer 100% full garanty so ESPECIALY than its very normal that i ask for refunds etcetera. Amazon have made many times the big dumb mistake to label al of my received refunds as never delivered items wich i have explained to them that that's not thru the reason of my refunds is becouse of received damaged etcetera items. Amazon is verry SHYSTY first they QUICKLY take and accept my mony and the soon after that they emediatly block that specific amazonde acount (before the delivery of the items!) WICH is fraud to me its realy not fair and so not polite from amazonde to threathen me like that its realy very disrespecktful. Before this amazon de acount was blocked I have orderd at amazon de an verry expensive item by the seller medimopsde de this seller is far from the best seller this seller haves An verry bad reputation bud claims to be 1 of amazonde best market place sellers Both PARTYS never mention the damadges of the items at both websites wich is allso fraud to me i have orderd An verry expensive item and i Will be goddamed if the item wont arive or arive damadged etcetera WICH they are very Infamous for. Amazon de stop messing with me otherwise if i dont get WHERE I HAVE PAYD FOR WITHIN the time frame than i prommis you that i wil DIRECKTLY straight go to the police! Amazon never mention damadges of the items at the website so as An custumer you systimatickly getting fooled! Stay AWAY from amazon in general! THEY only think about Them selve.as long as iam not Proven guilty THAN ITS my right to create An brand new amazon acount! Just only an FEW items never arived bud the majority of the items arived in RUBBISH shape! OR the wrong item is delivered or way to late delivered! If this purchase of this order causes troubles than i will Ad pictures of the totality of my purcase to this review.
CHEATED BY AMAZON SUPPORT! I live in Switzerland and have bought over 200 items from Amazon.de in the last year alone. On 23 Sep, I added 6 items to my cart, which had mentioned free shipping above 39euros. At the payment page, free shipping option was not coming and only paid shipping was available for 26euros. So I immediately contacted amazon support via chat. A support person from India handled it. He said it was a system error and asked me to make the payment including 26euro shipping, then give him the order numbers and he will get me the 26 euros refunded. I TRUSTED him and did the same. Even after 1 week, no refund. Therefore, I contacted Amazon support over chat again today. A support person from India ("Harsh") handled it. Harsh apologized saying his colleague gave me incorrect information and I will not be refunded. You can verify all this by accessing the 2 chat transcripts. ORDER # **************318 and **************724. I would have never placed the order with 26euro shipping, if the support person had not given me incorrect information in the first place. I do not need an apology; I need the refund I was promised before I placed my order. I am reaching out here as the last resort, before I go around posting this incident in every possible forums, twitter and reach out to senior Amazon leaders in LinkedIn regarding this matter. It is not a matter of the 26euros, it is a matter of principle and the CUSTOMER CENTRIC CULTURE that Amazon stands for. I look forward to hearing from you.
I placed an order and it was lost. It was refunded and additionally I was offered free delivery if I reordered. Just let them know about my reorder. How nice, I thought. OK so far.
I reordered and chatted with customer service. They told me to come back when I received the order. OK so far.
I Received the order and chatted with the customer service again. They said that everything OK, they will refund my delivery costs. Just that he couldn't do it but had to forward the issue to their specialist department and they will notify me. OK so far.
Then came the notification: "Your order is not eligible to refund shipping costs". And then some blah about how they offer free shipping only to certain countries and from a certain order value. That was like I were begging for delivery refund for a normal order. THEY OFFERED me the refund and told me over and over to come back to get the refund.
I replied to the mail from the specialist department only to get the same answer.
The amount of the money involved is small but to me this is like a very bad joke. I'm about to return the order just to continue with joking.
