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AmazingClubs Reviews Summary
AmazingClubs has a rating of 2.6 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. AmazingClubs ranks 7th among Beer sites.
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We've been sending our holiday gifts with Amazing Clubs since we first discovered them way back in 2012. During that time we've gifted many of their clubs including wine, beer, flowers, chocolate, coffee, ice cream, and for Christmas 2021, their Cupcake of the Month Club. In all of these years we can honestly say that we've been delighted with both the quality and value of their offerings and, most importantly, the way they treat us as customers. In today's world, it's a rarity to find a company that does what it says and that truly values their customers. Amazing Clubs is the exception and we will continue to be loyal customers for many year to come!
I placed multiple orders with Amazing Clubs this year as Christmas gifts, instead of the one I have used the last couple of years. Unfortunately, it has been a total disappointment. I would not recommend them. Their ordering and shipping processes leave a lot to be desired. They can not accommodate changes very easily. I would highly recommend other similar clubs than the Amazing Clubs.
Received moldy vacuum packed cheese. Contacted the company and they could care less. Stay away from this company! They are the worst.
Thanks for the opportunity to respond to your review.
Like all online retailers - especially retailers of highly perishable products - we have a deadline for reporting damaged or spoiled deliveries. At Amazing Clubs we request that our customers report any damages by the 15th day of the month following their scheduled delivery. That means our customers usually have about 20 days to report any damages. This information is included in our terms and conditions that you agreed to when placing your order, was on the gift announcement you ordered for your husband, was included in each of your previous shipments, and is on more than 40 different pages of our website. We apologize if you somehow missed it.
Despite this deadline, you contacted us after this deadline and we were unable to help you.
We're sorry we were unable to assist you and we wish you luck in finding another company that can better meet your needs.
I purchased this outrageously priced ice cream for my husband. He loves ice cream and eats it daily. He opened one of the first deliveries on the day it arrived and never finished it. After receiving several months worth and it accumulating in the freezer, I finally tried one. What a lackluster, bland, ordinary ice cream. It's no wonder he never finished or tried another. Dollar general ice cream would have been tastier. What a waste of money!
Gosh, Tina, we're sorry this was your experience and we're surprised as our super-premium ice cream club is very popular with thousands of very happy members. Regardless, please remember that every Amazing Club includes our industry-leading "They'll Love It" guarantee which means that you can cancel your membership at any time and for any reason and receive a full credit for any unshipped merchandise. No fine print and no excuses. No hassles and no delays.
We're sorry you weren't thrilled with your purchase and hope that we get another chance to meet your expectations in the future.
FedEx lost my fourth and final wine shipment for a month. When I call FedEx they tell me they can't do anything. I called the amazing club, talked to an agent who was great. He listened, checked my details, saw the tracking information and volunteered to send the gift back immediately. Professional and very helpful and their service was excellent!
I receive the beer club and I Love It! Its great to receive a new batch of fresh and seasonal beer on a monthly basis. For me, a beer lover, it is the perfect gift for myself, but also for guests and family who come over as well. The beer is tasty and unique, but not over the top. Shipments arrive in a timely manner and it has gotten me interested in trying out other clubs as well. Great Job!
Just placed my third order with this company. The first two were for beer and wine clubs. This order was for a variety of the month club. I've heard nothing but praise from the recipients of my gifts and I recommend this company for their excellent products and great customer service.
I received Amazing Clubs as a gift and have quickly learned to love everything about this company. The selections are both diverse and delicious, the customer service is exceptional, and the attention to detail when shipping is wonderful. If you need a gift, this is the place to go!
This is the most expensive worse club I have ever seen. They send skimpy arrangements; similar flowers of low quality every delivery. Extremely disappointed; would strongly advise against sending this to anyone you like!
Thanks, Bev, for the opportunity to respond to your review.
Our flower club is very popular and gets rave reviews so we were surprised to see yours. From looking at your photo, it's obvious that you've just opened your delivery and haven't given your flowers a chance to bloom as we can see at least 12 closed buds that haven't yet opened. Because we deliver tropical arrangements that ship direct from Hawaii and Costa Rica, we ship everything pre-bloom for maximum freshness and to prevent damage. Please put your flowers in water and wait for 24-48 hours and you'll see our deliveries are anything but skimpy. Thanks again for your review.
I was a subscriber for a year. Asked a basic question about where the beer comes from, and after several emails, it became obvious they would not answer. They promised a response from "a supervisor", which never came. As it happened, I had to go to their "address" in Oregon. It's a post office box in a mailing service. Something odd about this "company". Can't tell what, because they seem to exist only in the cloud.
Thanks, Don.
Our mailing address is hardly a mystery. We're a large company with facilities across the United States and Canada and, like many similar businesses, we use a mail receiving and forwarding agent to make sure all of our mail gets to the intended recipient. We're sorry if that's odd for you.
As for your question, it concerned agreements our suppliers have with the breweries that brew our beer and we're just not privy to that information. We apologize for that.
At any rate, we're glad you enjoyed your beer selections and appreciate the opportunity to respond to your review.
Received Jerky that had mold on one of the packs.
After contacting AmazingClubs was told I had waited past their deadline to replace any product.
Thank you for sharing your experience. Like all online retailers, especially retailers of highly perishable products, Amazing Clubs has a deadline for reporting damaged and/or spoiled deliveries. For us, that deadline is the 15th day of the month following the delivery month of your shipment. For most of our customers this allows approximately 20 days to report any damages and we include this information in every single delivery, on more than 40 pages of our website, and it was disclosed in our terms and conditions which you agreed to when placing your order.
In your case you contacted us more than 5 weeks after your item was delivered and we were unable to assist you.
We're sorry you disagree with our policies and are unhappy with your experience with our company. We have cancelled your final remaining shipment and refunded your credit card. We wish you good luck in finding a retailer that can meet your expectations.
I purchased a year subscription for flowers of the month for my 90 year old mom. The first 4 months had beautiful bouquets. We especially liked the information sheet that told about the flowers.
About month 5, the flowers were repeated and the bouquets looked the same. The wording was changed or paragraphs were moved, but every one looked like the last.
I did finally cancel and only received a small portion of the money I'd paid.
I am very dissatisfied with this club and will not recommend it. I made that mistake, and my friend too is not happy!
We're sorry you didn't have a perfect experience, Debbie, although when looking over your account notes it seems that you were very pleased with the beauty of your deliveries but felt like some of the later arrangements were similar to some of your earlier arrangements. That's probably because they were. Although every monthly bouquet we send is different, because we feature tropical flowers primarily from Hawaii and Costa Rica, there simply aren't enough flowers in nature that we don't have to occasionally repeat certain elements of our bouquets, especially secondary flowers and greens. We apologize for that.
As for your refund, you received a 100% refund for every monthly delivery that you cancelled. We're not quite sure what you were expecting but your account shows that you were refunded correctly. If you feel that is not correct, please feel free to contact our customer service team 7 days a week at 1-800-507-4660. Thank you for the opportunity to respond to your review.
I bought a 6 month gift club for my daughter - it didn't arrive the month it was supposed too even after I called and they told me it wa on its way. They Charged me three times and I've tried to cancel my order and they will not respond. Candles are a joke - could buy better ones at target. Disappointed and do not recommend.
Dear TC: We have tried multiple times to contact you but you have refused to provide your full name or any order information. Your experience does not sound like us and we have no record of any issues such as this with any of the 1,000+ members of our very popular candle club. Are you sure you didn't join a club from another company?
Did you ever try one of those little candy bars at halloween and think "Bleh, why am I eating this sweet waxy substance?" If so, (as with me) the chocolate of the month is not for you. If however, you enjoy that stuff, then have at it! You will get large boxes full of sugary sugary sweet, often waxy material with a chocolaty flavor present in there somewhere. But if you expect something like a Belgium chocolate or even a See's or Whitman's or other specialty chocolate experience, forget it!
Dear Randy: We have tried multiple times to contact you but you have refused to provide your full name or any order information. Your experience does not sound like us and we have no record of any issues such as this with any of the 10,000+ members of our very popular chocolate club. Are you sure you didn't join a club from another company?
We received a cheesecake as a gift. No ingredients list was enclosed. We contacted customer service and were told by Alexandra that they are not required to disclose ingredients and that they are not responsible for allergens in their product. She offered no assistance and seemed indifferent and inconvenienced by the request for ingredients. Very poor customer service. I do not recommend buying anything from this company.
Thanks for your review, Andrea. Unfortunately, and as our representative informed you, our clubs are not recommended for those with food allergies. At Amazing Clubs we work with literally hundreds of small, specialty vendors every year and it's impossible for us to guarantee that all of our clubs are allergen free. We address this on the FAQ's of our website as follows:
Are your products nut-free? What about other allergens?
We apologize, but due to the large number of gourmet vendors we work with, we're unable to guarantee that any of our products are nut-free, manufactured in a nut-free facility, or free from other possible allergens. For our members with food allergies, we recommend our non-edible clubs like flowers, candles and cigars.
I purchased a fruit of the month club for 3 months for my wife for Christmas. This is my first experience with Amazing Clubs. On the last shipment there was a problem so I called to ask for help. I was met with the most unprofessional, rude person named Darren. I then asked to speak to a manager and he refused to connect me with one. I couldn't even get to my issue, so I guess it is my loss but I will never deal with Amazing Clubs again. So their guarantee is worthless. They should also change their name. Very disappointing!
Dennis M. Lynch
Thanks for the opportunity to respond to your review.
Like all online retailers - especially retailers of highly perishable products - we have a deadline for reporting damaged or spoiled deliveries. At Amazing Clubs we request that our customers report any damages by the 15th day of the month following their scheduled delivery. That means our customers usually have about 20 days to report any damages. This information is included in our terms and conditions that you agreed to when placing your order, was on the gift announcement you ordered for your husband, was included in each of your previous shipments, and is on more than 40 different pages of our website. We apologize if you somehow missed it.
Despite this deadline, you contacted us after this deadline and we were unable to help you.
We're sorry we were unable to assist you and we wish you luck in finding another company that can better meet your needs.
I bought a six month membership for my daughter. The first month was flowers. The bouquet showed up with only green stems and green buds. No color or variety. I asked if I could send customer service a picture And they said no. I asked if they would send something to add to it and they said no. I asked for a refund and they said no. I guess they don't stand behind their "you'll love it" guarantee.
The customer service guy hung up on me!
Thanks for the opportunity to respond to your review.
Like all online retailers - especially retailers of highly perishable products - we have a deadline for reporting damaged or spoiled deliveries. At Amazing Clubs we request that our customers report any damages by the 15th day of the month following their scheduled delivery. That means our customers usually have about 20 days to report any damages. This information is included in our terms and conditions that you agreed to when placing your order, was on the gift announcement you ordered for your husband, was included in each of your previous shipments, and is on more than 40 different pages of our website. We apologize if you somehow missed it.
Despite this deadline, you contacted us after this deadline and we were unable to help you.
We're sorry we were unable to assist you and we wish you luck in finding another company that can better meet your needs.
I've been a wine club member for 4 years and I've yet to receive a bottle I haven't enjoyed. We get 2 bottles a month and we get a bottle of red and a bottle of white. The reds in particular have been outstanding!
Brian W. Helped us via online chat and answered all of our questions quickly and with good cheer. Thanks
These aren't inexpensive gifts but don't worry, they're worth every penny. We have been using this service for almost 10 years and can vouch for the superior quality and excellent customer service.
From the business
Amazing Clubs is the world's largest provider of gourmet gifts of the month with 42 amazing selections including wine, beer, cheese, chocolate, flowers, ice cream, coffee and more. Founded in 2003, Amazing Clubs has served more than 3 million happy customers and delivered more than 10 million gourmet gifts to lucky recipients across the country.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Corrina,
Thanks for the opportunity to respond to your review.
You placed your order for December delivery on 11/29/21. You then called us on 12/23 (2 days before Christmas) to change your delivery address - this despite the fact that changes to monthly shipments must be received by the 15th of the month (as noted on more than 40 pages of our website, in our terms and conditions, in our FAQ, and in our shopping cart when you placed your order). When our agent politely told you that your order was processing for shipment and could not be changed at this late date, you blamed her and our company rather than taking responsibility for your late request. We find this to be unacceptable and we will not subject our employees to your behavior any longer. ALL future shipments for ALL your orders have been cancelled and your credit card refunded. We wish you luck in finding a company that can better meet your needs.