Altitude-SportsReviews 56

I was un-able to return a jacket that was opened X-mas day, because I bought in Sept. Never been worn other than to try on, and I was just wanting a different size. Sad experience and unfortunately I will never use Altitude Sports again. They didn't even try to make anything possible. Just left me with a expensive Pantagonia jacket that I will have to try and sell on the side, and then buy a new one elsewhere. Terrible experience. Keep this in mind when shopping with them.

Ordered shoes from them and never received the package. The store and their carrier refusing to admit that the parcel is lost. Never buy from this guys.

I place an order on November 26. They are giving me the runaround. "You will get an email from the shipping company", "it is not our fault it is the shipper". Apparently, my $700 order with Xmas presents is held hostage by the shipper, and many other clients are in my situation. They are not letting me cancel, since the shipper has the order UNACEPTABLE. I am going in-person shopping next week and will return the order once it shows up if ever.

My order was supposed to be delivered on Dec. 1st. I managed to call them on Dec. 03 and they told me that the tracking number was probably wrong. They were supposed to come back to me the following Monday. They never did. Attempted delivery on Dec. 06 failed, the driver left a note saying that he did not have the package with him! Impossible to contact them, they do not even reply to my emails.

I bought a boot the 01/12 (wednesday), for Xmas… All the purchase was done as usual.
One week later nothing had changed, there wasn't a minimum change for the delivery process…Then, I tried the costumer service: Almost 90people before me. I tried the phone: The number exclusive for Montreal wasn't working… So I returned to the chat and waited for more than 30 minutes.
I received a confirmation that it wasn't delivered yet and I said, sa a joke: I hope it will be here before Xmas, it's my wife's gift.
Then they said: I can't guarantee 100%

My Gosh, if a online magazine isn't able to guarantee that something bought at the beginning of December may be delivered for Xmas, they should change business!

All that I to do now is to let my fingers crossed!

I'll never buy with them again…….

Zero customer service and technically impossible to reach, false branding. Stay away, should be reported.

I like the products selection of altitude sport but I think that they have the worst delivery service possible(xpedigo). I purchased 3-4 articles on the website and every time the items were delivered very late and the delivery guy just drop the package in front of my building main door and send a photo, meaning that the package was basically on the street very easy for someone to steal. The next package I order I paid for the one day delivery to be at home when the package arrive and it wasn't delivered on time, only the next day with very few information about the delivery time so I basically had to cancel my plan and spend 2 days waiting at home. So I really don't recommand buying things there (unless the delivery service is upgraded)

I took a chance and bought some "Oakley" antifog spray & 2 weeks later recieved some generic spray instead with all French instructions. I spoke with them and they apoligized for the "warehouse error" and said i could send it back. When i sent it back, I only got a partial refund for 95% the item cost and they did NOT refund the $8.99 for shipping. So they profited off me after trying the bait and switch routine and now wont respond to me. I could have bought this generic brand from Amazon for half the price and free shipping. I just looked at their website and theyre still advertising falsely! DO NOT TRUST THEM

Customer service for this company is non existent. They blame their selected carrier for packages that are lost and will not refund or replace the product. Their customer service is very rude and keeps lying to you just to get you off the phone. First it's 5 days then 10 days then 48 hours after that. Basically you'll never get your items and you just got ripped off. Go somewhere else.

My first, second and third experience using Altitude Sports has been top tier in customer support. I ordered a boot in a size that should have had plenty room but turned out to be too small. I tried a second time and the next size was still too small. I chose to request a refund and it was hassle free including shipping fees. However, my refund was withheld. A quick call and it was addressed immediately. I woukd recommend using this online Canadian company. They don't make the size of shoe, only sell them. Something must be done about shoe size standard in this country though!

I have bought several items over the years from Altitude! Always fantastic service with returns, exchanges, as well as outstanding customer service! Recently encountered Ana from the email service. I had changed my email address and could not get a free return label for my return as it was being sent to the old email. She said "no problem"! She quickly looked up my order number and sent the label through to my new email address! She was amazing!
I will be a customer for life and I tell all my friends about the store! I had the chance to visit many years ago in Montreal and loved that experience as well! Keep doing what you are doing! (P.S. It's a Canadian store people!)

I received a pair of Blunsstones with manufacturer issues that surfaced five days after receiving. Turns out the boots had been made five years ago and were breaking down. When i requested to use my warranty i was met with a personal accusation that i was being dishonest and total refusal to accept that the store had made a mistake. The email i received was poorly written, I was denied a replacement pair, accused of lying, and they had misquoted my description of the problem and used it as part of their reason for denial. Im not sure anyone actually read my email at all! Buy your Blundstones from Blundstone.ca and dont bother shopping with these jokers. I will never shop here again. The cherry on top - this was the third pair of Blundstones i had bought from this store in the past four months. Alas, I was a liar anyway. Blundstone sent me a replacement pair and was friendly and prompt. Pay the extra $20 and skip the BS!

If I could give 0 star, I would! Terrible customer service. I ordered from Altitude Sport last week and expected my shipment to be delivered to me last week as well. But the shipment keeps getting delayed and delayed. Until now the expected delivery date is Friday. I am leaving Toronto for good on Saturday and given the stituation, I am afraid that my package wouldnt be delivered to me on time. I contacted Altitude Sport and they did absolutely nothing to help me. I demanded to cancel my order but they refused while stating that it is not their policy to do that. I am very upset with the way they handle the situation. TERRIBLE CUSTOMER SERVICE!

WORST EXPERIENCE EVER.

AVOID ALTITUDE SPORTS AT ALL COSTS!

Quality products for a decent price, equal or lower to the competition. Great selection. Impeccable service and delivery (I placed my order on a Saturday, the 17, and received my purchase on Tuesday, the 20). The item even comes with a pre-printed, ready-to-use return label, should you need to return the item. Plus, they ship internationally.

They are a bit pricey, but everything I got there is 5 star quality. I have been a member for the past year and bought many different items from them. I don't have a car and take the bus everywhere, so I invested some money in warm clothing. They have a great selection of Canada Goose jackets (nice shaped ones, purple, not the ugly oversized red). I also found waterproof boots there and merino wool tops. Some of it is actually made in Canada, and not in China! They ship within 48 hours and the package arrives in two days, usually. If you are a member, the return is easy and free. They have Canadian sizes, meaning you should go one or two sizes down (if you are M, get an S or XS, a small person should get XS or XXS, and so on).