Altitude-SportsReviews 56

When trying to purchase over Christmas could not reach anyone via phone or email. I had questions about the product and this because had no assistance purchased it and had to return. Signed up for newsletter for which I was supposed to receive a discount - never did. And when returning said item never once was I told there would be a fee for returning it. I WILL NEVER purchase from altitude sports again. It was a terrible experience from start to finish.

Beware this company has no physical locations and their returns department only communicates via eml. If you wish to return a product they charge you $10 and reserve the right to refuse any return at their discretion. Even if the product is returned in perfect condition they will send it back to you if the packaging is damaged in any way. Stay far away from this company.

On Nov 26th Black Friday I ordered a pair of boots as a Christmas present for my family member. They were to arrive Dec 4th. I called the courier Intelcom immediately and a second time where they confirmed that they sent them back to Altitude stating the package was damaged. This was a month ago. Today is Dec 29th and after 5 phone calls and 6 emails to Altitude Sports I was told a different story that the address was missing when the address was clearly on the Order form. Each email and phonecall Altitude stated that they will investigate but I still have no update or package. This was supposed to be a Christmas present and I had nothing to give my family member. I am so frustrated and angry and disgusted at the inaction and irresponsibility of this company. They did nothing! The last time I called they said they could issue a refund. I bought the boots at a discount due to Black Friday and where does this leave me? That's all they could say? This is how they treat customers? This ruined my Christmas for I had no present, got stressed calling and emailing with no action or update and all they can say is to issue me a refund? Altitude is saying it's still with the courier when the courier is saying they sent it back a month ago? Who is lying here? I will NEVER buy anything from this company ever again after this terrible experience! Where is my package and why isn't anyone helping me with this? Even the Supervisor emailed me with no update or proper explanation. I am SO fed up with this! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!

Paid for a jacket 5 months before christmas and never got it. Would have been fine if they just refunded it but instead gave me the runaround saying it will arrive soon for over a month and then finally told me I can refund it after christmas passed

They should be banned from doing business. Their customer service doesn't exist...thier promises and commitments are zero...they never respond tou you questions, when you ask about your order, they respond we can't do anything about it...
Dont deal with them...

I bought a pair of ski pants for Black Friday and when they delivered, the delivery service they used just left the package outside my house even after I specifically told them not to. Calling customer service required a 30 minute wait each time before I got to talk to anyone and the customer service representatives don't know what they're doing. They seem to have no power and try their best to get the customer off the line. They also continuously provide false information and go back on their promises. For example I was told that they would switch carrier only to be told an hour later via email that they can't do it.

I ordered item on Nov 26th. On 27th got email it's ready to ship. Now, 11days later no email, no package. After calling customer service, I was told to wait 5 business days for an answer where is my item… this is unacceptable in my opinion, to wait a week? For an answer? Before Christmas? Apparently this is the way they are scamming people. Be aware! So my solution to this terrible business and btw they are not a member of BBB for a reason, is calling Visa, cancel my charge and call it a day :) I wish I read the reviews of this company before!

This is the worst shopping experience I have had in my 20 years living in North America. My order was confirmed, my credit card charged, and an email informed me of the day to expect my order and that an email with shipping details would be coming shortly. The email with shipping details never came. However, I assumed that the order had been shipped because my credit card was charged. The delivery date came and went without any further communication.

The first customer service representative I texted with two days after I was supposed to have received the order (I did give them some leeway) assured me that the order would be shipped shortly. A retraction followed up and I was told to email their customer service instead. 3 emails and 4 days later, I am yet to receive a response. For several days, I kept texting with their customer service without being able to get a straight answer on the status of my order. I repeatedly asked for the order to be canceled if it hadn't been shipped but they refused and asked me to email them instead. So, I was in a Catch-22 - I didn't know whether the order left their warehouse or not, thus unable to purchase the items elsewhere. Four days later, the representative I texted with finally gave me the answer I needed - my order was never shipped. They also repeatedly refused to cancel the order and refund me because their system would not allow them to do that.

I ordered winter clothes for my child and I did take the shipping info into careful consideration when I bought the items. So, the delay was very unwelcome to say the least. The inability of customer service to provide a clear answer on the status of my order, let alone resolve the issue, for nearly a week speaks for itself. Finally, charging the customer's credit card before the order has been shipped in an unusual practice. I'll be buying the items I need from the local mall, at any price I can find because the winter is here. Having to contest a charge through my credit card just adds to the huge time expense dealing with the company I've already faced. If you value your time and buy clothes for the season, don't buy from Altitude Sports.

I placed an order for 2 items, a pair of socks and a pair of Smartwool merino base layer pants. I paid for express shipping to get 2 day delivery. Not only did I NOT get my orders on time but I am missing one of my items, the pants that I paid over $100 for! On Tuesday I got an email saying part of my order had shipped (the socks) and on Wednesday, the day I was supposed to receive my items, I got another email saying that the rest of my order had shipped (the pants). They gave me the same tracking number for both items! How do you give me the same tracking number for 2 separate shipments! The socks were delivered yesterday, a day late! And now I have no idea where the heck my pants are because the gave me the same tracking number for 2 separate shipments and I have no way to track the pants because it just brings up the tracking for the socks! I emailed them last night because their chat was closed by the time I got the socks delivered last night. I will update this review when I receive a reply from them. I am beyond angry right now!

UPDATE: I emailed customer service on the Wednesday that I was supposed to receive my items and didn't. They replied the next morning saying that they were going to open an investigation and told me that if I received my items to let them know so that they could close the investigation. I emailed them back Thursday night after only the socks were delivered telling them that I had only received one part of my order and that I was still missing the pants and that they gave me the same tracking number for the 2 separate shipments. They NEVER replied. I then talked to someone on chat telling them that I had only received one part of my order and that they gave me the same tracking number for both shipments. She replied and asked me for my order number. Then she writes back ''Your order was delivered''... No $#*! it shows that it was delivered, you gave me the same tracking number for 2 different shipments and one of them was delivered. Luckily my missing pants were delivered on Saturday but I guarantee had they had not been delivered that they would have told me ''tracking shows it what delivered'' and they would have done nothing about it and I would have been out $100 on the missing pants. I emailed them back telling them that I had received the missing item and they NEVER replied AGAIN! If you order anything from their website make sure that you checkout with PayPal. If you use PayPal you can file a dispute and a claim if any of your items are missing or if they give you the same tracking number for separate shipments and only one of them gets delivered. Had my missing item had not shown up and I opened a claim on PayPal and sent them screenshots of the emails showing that the orders were shipped separately and that they had given me the same tracking number for 2 separate shipments and told them that I was missing the 2nd shipment, PayPal would have refunded the order. Also make sure to take screenshots of the tracking page and if you contact Altitude Sports by chat make sure to take screenshots of the conversation. The more evidence that you can provide to PayPal the better it is for your claim. You can also file a claim with your bank or credit card company but PayPal is much better at handling these kinds of situations. I have included 2 screenshots of the shipping confirmation emails that they sent me showing that they were shipped separately, on different days and that both shipments have the same tracking number

Customer services is unprofessional, its not possible to reach them, you have to wait on holeD hours and hours and not possible to reach them. Will not use this company again. Package was lost and its not possible to get hold of them or contact them. Don't recommend it.

Save yourself hassle or dealing with rude people. You can buy anything you want from there at other retailers, so do that. Would never support this company again. Had so much trouble with them. So rude.

Altitude has super fast shipping and fast returns. No waiting and wondering when your refund will come through. I purchased the ´lifetime free returns'. It's totally worth it and makes purchasing online simple and risk free.

The worst service where returns are concerned, the absolute worst! I will never ever order there again

So AS finally wrote back to offer me a $25 credit to address my concerns. However, when I went to order a pair of socks with the credit I was told shipping would cost $22. Uh, no thanks.

I've just ordered 4 pairs of merino socks from them. I was a little worried at first seeing the rating for after placed my order. But everything turned out great and got them very quickly. Thank you!

They false advertised boots as vegan but it had wool in it. They were extremely difficult to convince for a refund due to lying on their product description. If you check their refund policy they can deny it and take your money for something as small as a hair found after trying them on. Best to avoid Quebec companies in general as the place is a bunch of scammers.

ON MY PHONE CALL TO CUSTOMER SERVICE FOR A RETURN AUTHORIZATION, ALTITUDE SPORTS DID NOT STATE POLICY ON A PARTIAL REFUND A 9% OF PURCHASE PRICE, ON RETURN UNSATISFACTORY MERCHANDISE. VERY DISAPPOINTING, GOING FORWARD I WILL NOT PURCHASE FROM THIS COMPANY.

I ordered a pair of Salomon worth $300 and my order stayed inactive for more than a week, i had to ask them about the status, after 3 attempts i found out that order was not sent out, customer service as brief as possible and very bad, i rather drive to US and buy there even if its more expensive for me but i earn a great customer service (fleet feet in Buffalo is where i drive to)

Have shopped there for years and their customer service has really deteriorated. Had a package lost and took 2 months to resolve and get my money back. Multiple phone calls, emails and promises from customer service but no resolution. Extremely rude staff and never able to get through to a supervisor. Higher management is buffered by their employees. Very disappointing Altitude sports, you use to be great and now you're one of the worst online stores I have ever shopped

Just here to add another bad customer service experience to the list. Their shipping company lost my package and it took several attempts and a lot of time to get a simple refund. Their staff seem to struggle with minimal politeness. This company has really lost quality recently.