Altitude-SportsReviews 56

Misleading promotion — avoid.

Altitude Sports advertised a $50 credit on orders over $250, directly on a product page. No terms, no conditions, no expiry — just the offer as displayed. I built a cart over $250 and went to check out. No credit applied. I contacted them via live chat.

Two hours after I complained, they updated the promotion on their website with new details that hadn't been there when I saw it.

Then they told me, via live chat, that there was "nothing they could do."

I have screenshots of the original promotion as it was displayed before their update.

This is a textbook bait-and-switch. I will not be shopping here again.

THIS SITE IS A SCAM! I got boots on sale and they have not arrived a week after the expected delivery but the store WILL NOT issue a refund and CANNOT locate or communicate with the delivery drivers. My tracking is not updating at all so none of us know where my items are. HOW IS THIS OK!? Save yourself the trouble. You will thank me later. This is the WORST experience I've ever had! You've ruined my entire vacation!

Worst company ever! I've been waiting for my order for a month now, and they still won't process the refund. They're waiting for their delivery service to confirm that the package is truly lost. I paid for express shipping (which they refunded, but not the order itself). Meanwhile, I have to buy the same items elsewhere and cover the cost twice while waiting for a refund... because, you know, everyone has extra money lying around right before the holidays. Worst of all, even their agent admitted they wouldn't accept this situation either, yet they still won't do anything about it. Seriously blowing my mind!

Their "guaranteed delivery dates" are pretty much a scam. Customer service is terrible and extremely rude, you'll get different stories from everyone. Order made 14 days ago and it still hasn't even left their warehouse... incredible. I'd say save your money but most importantly SAVE YOUR TIME and AVOID AT ALL COSTS.

The company claims of accepting returns is totally false. I purchased hiking shoes that were supposed to be waterproof but were not even water repellant. When return was requested I was asked to provide them with a movie video recording showing usage and resulting wet socks. It's a joke. Don't be fooled by attractive price because if something goes wrong you are on your own i.e. Losing money

I won't be ordering from Altitude Sports again. I have issues with sore feet and read about the Altra shoe brand on Reddit so thought I'd give it a shot thinking I could return the shoes if i didn't like them. Found their Olympus womens shoes on Altitude Sports, a bit steep of a price around $200, but thought they'd be worth it if they made my feet feel better. The fit was fine, but they are honestly pretty ugly and look like clown shoes. I wasn't a fan, so I decided to return them. After paying a return shipping cost of $12 and waiting two weeks for my refund, I got an email saying the return was non compliant because there was some dog hair on the shoes. I took these shoes out of the box to try them on and put them right back. The pictures they sent back showed a bit of dog hair, but this wasn't damage to the shoes. What if I had tried these on in store and happened to have dog hair on my pants that got on the shoes? It's not like they'd make me buy them. They then said I would not get a refund and would have to pay an additional $16 in shipping to get the shoes back. So now I've paid shipping on these shoes two additional times. Don't order from this place unless you're really sure you'll keep the gear. Not worth losing all that money in this economy.

The refund process didn't happen in five days. As of today I've been waiting for ten business days. Fifteen days in total with weekends and a one day was a holiday. I called today Altitude Sports today and was told they will need to call the company where item was sent from (and where it was sent back to) as they is no information available regarding the refund. They will leave voicemail with the company and the company will call them back in two to three business days. Once they know the status of my refund they will send me an email. Because it's a Friday, I'll be waiting another four-five days for amy information. Any other online shopping sites has never taken nearly this long or has kept me out of the loop. If I send a pkg back on a Monday I receive email wnen pkg arrives (by Tuesday). Then another email is sent to me to inform me that the refund has been sent. Refund has been sent. The refund is back in my account within one or two day's. This has been a the standard wait time for four other companies I've been purchasing from in the last three years.
I figured they were very busy so I decided to give them a few more days so to find out today that they haven't even began the refund process and it's also it is going to take even longer,.is very disappointing. I also need winter boots! I cannot buy another pair until I receive the refund from this pair. There's a winter storm on the way and it's going to be a big one which will last several days so this fact adds to my disappoint. Customer service was friendly however the five day refund process stated on their website is misleading and intrue. Just keep in mind that there is a shipping fee on returns that is taken out of your refund. I'm not upset about this, just letting you know incase you aren't aware of this.

Absolutely useless store. The SALE deal is a scam, they just want you to buy in bulk so if you buying a singlejacket on 40% sale, ITS NOT A TRUE DEAL. They will return the item.

After reading bad reviews I was worried about buying Altitude - Sports, however I got my Barbour jacket in just three days and after I just checked out my product I receive texts day by day letting me know when I will get my jacket. Great Job!

I ordered a winter jacket from them. I did a lot of research on the best winter jacket because I needed a good one when I walk my high energy dog in Canadian winter. I spent days and found the one. Altitude Sports had only one left in my size and colour I liked, so I ordered it before someone else would take it. I just received the package, which was relatively quicker than I expected and it was the right timing that it started snowing. But they sent me the wrong jacket. It's not even the same brand, not the same colour, not the same size, and it was way cheaper than the one I ordered. I checked the website and of course they don't have the jacket I wanted anymore. The only available one is xxs in a different colour. I was already furious by the fact that I couldn't get the jacket I wanted, no chances to exchange because it's gone. And the customer service rep who chatted online didn't know how to speak to a customer. I was a customer service in years, I know how they should talk to customers especially when it was their fault. Now I have to print out the return label and pack the wrong item and drive to Canada Post to send it back to get my money back. They didn't lose anything and talked to me like I did something wrong on the chat. Why would I have to do all this for nothing, for THEIR MISTAKE, and I'm not gonna get anything. If I could, I wanted to give zero star or minus 100 starts. Don't buy anything from them. They don't even apologize.

I ordered a 380$ jacket more than 2 weeks ago which they lost and are now refusing to do anything about. Do not order from them you wont get your stuff.

Easy online purchase and price match. Shipment was very fast (2 days). Price match was conducted using web chat.

Horrible horrible company. Didn't let me return a pair of shoes I never wore because they were shipped in the wrong size. Really really horrible company I feel robbed they are criminals

Ordered sandals on line never received them
Called company who said they were returned as the courier had damaged the product
Would advise me when sandals are going to be shipped back out. Never did currently M I A

I bought mountaineering boots from this website. They were on sale for $300 so I purchased The North Face Summit Series Breithorn FUTURELIGHT boots. The order was placed over two weeks ago and said to arrive on July 10th. However, the delivery service postponed it to July 11th for unknown reasons. The delivery said it would arrive at 1:00 PM. Unfortunately, they delayed it to before 9:00PM. Then it was delayed AGAIN to 2:45PM today, it didn't arrive and was delayed further to an unknown time.

Not sure why people post bad reviews I've been dealing with this company for years with great quality merchandise to amazing customer service would recommend to anyone looking for great products delivered fast thank you altitude sports

I should really start reading reviews before I order from new sites. 3 days after my order and the items are still being processed for shipping. I received my other items from other sites, but Altitude still has not processed anything.

Spend thousands here but won't anymore after dealing with their horrible return policy that only benefits them. There is a reason they have no Google reviews linked to the web site.
On week 3 of no answers as to where the return process is at.
Mistakes on the web site with pictures not corresponding to the product that's shipped.
Nobody is rude just no communication.

Heads up they don't list "marketplace" items on the product web page when you order that are not even shipped by them but by other companies. Your returns on a "marketplace item" take months to get done. Way better choices out there.

I've ordered from Altitude sports quite a few times - I bought running shoes, gloves, winter jackets (x3), school bags and they were always delivered in great condition, perfect quality and authentic. Delivery was always super quick (I live in Canada) and I like their lifetime membership perks. They even have interesting sales and offer credits as perks which attract me more to buy from them than another store who would have a similar sale. I have never had to return anything so I cannot speak on that part. I also have chatted with their customer service and they've all been pretty helpful.